a44cb2c738
## Summary This PR enables and surfaces **conversation workflow** for social-style channels that should support either: - `Create new conversations` after resolve, or - `Reopen same conversation` ## What is included - Adds the conversation workflow setting UI as card-based options in Inbox Settings. - Expands channel availability in settings to include channels like: - Telegram - TikTok - Instagram - Line - WhatsApp - Facebook - Updates conversation selection behavior for Line incoming messages to respect the workflow (reopen vs create-new-after-resolved). - Updates TikTok conversation selection behavior to respect the workflow (reopen vs create-new-after-resolved). - Keeps email behavior unchanged (always starts a new thread). Fixes: https://github.com/chatwoot/chatwoot/issues/8426 ## Screenshot <img width="1400" height="900" alt="pr11079-workflow-sender-clear-tight" src="https://github.com/user-attachments/assets/9456821f-8d83-4924-8dcf-7503c811a7b1" /> ## How To Reproduce 1. Open `Settings -> Inboxes -> <Telegram/TikTok/Instagram/Line/Facebook/WhatsApp inbox> -> Settings`. 2. Verify **Conversation workflow** is visible with the two card options. 3. Toggle between both options and save. 4. For Line and TikTok, verify resolved-conversation behavior follows the selected workflow. ## Testing - `RAILS_ENV=test bundle exec rspec spec/builders/messages/instagram/message_builder_spec.rb:213 spec/builders/messages/instagram/message_builder_spec.rb:255 spec/builders/messages/instagram/messenger/message_builder_spec.rb:228 spec/builders/messages/instagram/messenger/message_builder_spec.rb:293 spec/services/tiktok/message_service_spec.rb` - Result: `16 examples, 0 failures` ## Follow-up - Migrate Website Live Chat workflow settings into this same conversation-workflow settings model. - Add Voice channel support for this workflow setting. --------- Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com> Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com> Co-authored-by: iamsivin <iamsivin@gmail.com>
62 lines
2.1 KiB
Ruby
62 lines
2.1 KiB
Ruby
require 'rails_helper'
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RSpec.describe Tiktok::ReadStatusService do
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let(:account) { create(:account) }
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let(:channel) { create(:channel_tiktok, account: account, business_id: 'biz-123') }
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let(:inbox) { channel.inbox }
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let(:contact) { create(:contact, account: account) }
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let(:contact_inbox) { create(:contact_inbox, inbox: inbox, contact: contact, source_id: 'tt-conv-1') }
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let!(:conversation) do
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create(
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:conversation,
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account: account,
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inbox: inbox,
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contact: contact,
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contact_inbox: contact_inbox,
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additional_attributes: { conversation_id: 'tt-conv-1' }
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)
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end
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describe '#perform' do
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it 'enqueues Conversations::UpdateMessageStatusJob for inbound read events' do
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allow(Conversations::UpdateMessageStatusJob).to receive(:perform_later)
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content = {
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conversation_id: 'tt-conv-1',
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read: { last_read_timestamp: 1_700_000_000_000 },
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from_user: { id: 'user-1' }
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}.deep_symbolize_keys
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described_class.new(channel: channel, content: content).perform
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expect(Conversations::UpdateMessageStatusJob).to have_received(:perform_later).with(conversation.id, kind_of(Time))
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end
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it 'updates the latest active conversation when lock_to_single_conversation is disabled' do
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allow(Conversations::UpdateMessageStatusJob).to receive(:perform_later)
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inbox.update!(lock_to_single_conversation: false)
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conversation.update!(status: :resolved)
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active_conversation = create(
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:conversation,
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account: account,
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inbox: inbox,
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contact: contact,
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contact_inbox: contact_inbox,
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status: :open,
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additional_attributes: { conversation_id: 'tt-conv-1' }
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)
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content = {
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conversation_id: 'tt-conv-1',
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read: { last_read_timestamp: 1_700_000_000_000 },
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from_user: { id: 'user-1' }
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}.deep_symbolize_keys
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described_class.new(channel: channel, content: content).perform
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expect(Conversations::UpdateMessageStatusJob).to have_received(:perform_later).with(active_conversation.id, kind_of(Time))
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end
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end
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end
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