583 lines
16 KiB
JSON
583 lines
16 KiB
JSON
{
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|
"REPORT": {
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"HEADER": "会话",
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"LOADING_CHART": "正在载入图表数据...",
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"NO_ENOUGH_DATA": "我们没有收到足够的数据点来生成报告，请稍后再试。",
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"DOWNLOAD_AGENT_REPORTS": "下载客服报表",
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"DATA_FETCHING_FAILED": "数据获取失败，请稍后再试。",
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"SUMMARY_FETCHING_FAILED": "摘要获取失败，请稍后再试。",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "会话",
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"DESC": "(总计)"
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},
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"INCOMING_MESSAGES": {
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"NAME": "收到的消息",
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"DESC": "(总计)"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "发送的消息",
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"DESC": "(总计)"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "首次响应时间",
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"DESC": "( 平均)",
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"INFO_TEXT": "用于计算的对话总数：",
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"TOOLTIP_TEXT": "首次响应时间为 {metricValue}（基于 {conversationCount} 个对话）"
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},
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"RESOLUTION_TIME": {
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"NAME": "解决时间",
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"DESC": "( 平均)",
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"INFO_TEXT": "用于计算的对话总数：",
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"TOOLTIP_TEXT": "解决时间为 {metricValue}（基于 {conversationCount} 个对话）"
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},
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"RESOLUTION_COUNT": {
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"NAME": "已解决的数量",
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"DESC": "(总计)"
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},
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"BOT_RESOLUTION_COUNT": {
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"NAME": "已解决的数量",
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"DESC": "(总计)"
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},
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"BOT_HANDOFF_COUNT": {
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"NAME": "转交次数",
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"DESC": "(总计)"
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},
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"REPLY_TIME": {
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"NAME": "客户等待时间",
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"TOOLTIP_TEXT": "等待时间为 {metricValue}（基于 {conversationCount} 条回复）",
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"DESC": ""
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}
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},
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"DATE_RANGE_OPTIONS": {
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"LAST_7_DAYS": "最近7天",
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"LAST_14_DAYS": "最近14天",
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"LAST_30_DAYS": "最近30天",
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"THIS_MONTH": "This month",
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"LAST_MONTH": "Last month",
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"LAST_3_MONTHS": "最近3个月",
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"LAST_6_MONTHS": "最近6个月",
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"LAST_YEAR": "最近一年",
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"CUSTOM_DATE_RANGE": "自定义日期范围"
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},
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "应用",
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"PLACEHOLDER": "选择日期范围"
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},
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"GROUP_BY_FILTER_DROPDOWN_LABEL": "分组依据",
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"DURATION_FILTER_LABEL": "持续时间",
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"GROUPING_OPTIONS": {
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"DAY": "日",
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"WEEK": "周",
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"MONTH": "月",
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"YEAR": "年"
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},
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"GROUP_BY_DAY_OPTIONS": [
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{
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"id": 1,
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"groupBy": "日"
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}
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],
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"GROUP_BY_WEEK_OPTIONS": [
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{
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"id": 1,
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"groupBy": "日"
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},
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{
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"id": 2,
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"groupBy": "周"
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}
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],
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"GROUP_BY_MONTH_OPTIONS": [
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{
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"id": 1,
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"groupBy": "日"
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},
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{
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"id": 2,
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"groupBy": "周"
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},
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{
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"id": 3,
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"groupBy": "月"
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}
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],
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"GROUP_BY_YEAR_OPTIONS": [
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{
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"id": 1,
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"groupBy": "日"
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},
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{
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"id": 2,
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"groupBy": "周"
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},
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{
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"id": 3,
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"groupBy": "月"
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}
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],
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"BUSINESS_HOURS": "工作时间",
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"FILTER_ACTIONS": {
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"CLEAR_FILTER": "清除筛选条件",
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"EMPTY_LIST": "没有检索到相关信息"
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},
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"PAGINATION": {
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"RESULTS": "显示 {start} 到 {end} 条，共 {total} 条结果",
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"PER_PAGE_TEMPLATE": "{size} / page"
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}
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},
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"AGENT_REPORTS": {
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"HEADER": "客服概览",
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"DESCRIPTION": "通过关键指标如会话数量、响应时间、解决时间和已解决案例数，轻松跟踪客服人员的表现。点击客服人员姓名了解更多信息。",
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"LOADING_CHART": "正在载入图表数据...",
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"NO_ENOUGH_DATA": "我们没有收到足够的数据点来生成报告，请稍后再试。",
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"DOWNLOAD_AGENT_REPORTS": "下载客服报表",
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"FILTER_DROPDOWN_LABEL": "选择客服",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "会话",
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"DESC": "(总计)"
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},
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"INCOMING_MESSAGES": {
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"NAME": "收到的消息",
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"DESC": "(总计)"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "发送的消息",
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"DESC": "(总计)"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "首次响应时间",
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"DESC": "( 平均)",
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"INFO_TEXT": "用于计算的对话总数：",
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"TOOLTIP_TEXT": "首次响应时间为 {metricValue}（基于 {conversationCount} 个对话）"
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},
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"RESOLUTION_TIME": {
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"NAME": "解决时间",
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"DESC": "( 平均)",
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"INFO_TEXT": "用于计算的对话总数：",
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"TOOLTIP_TEXT": "解决时间为 {metricValue}（基于 {conversationCount} 个对话）"
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},
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"RESOLUTION_COUNT": {
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"NAME": "已解决的数量",
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"DESC": "(总计)"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "最近7天"
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},
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{
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"id": 1,
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"name": "最近30天"
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},
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{
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"id": 2,
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"name": "最近3个月"
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},
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{
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"id": 3,
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"name": "最近6个月"
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},
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{
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"id": 4,
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"name": "最近一年"
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},
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{
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"id": 5,
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"name": "自定义日期范围"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "应用",
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"PLACEHOLDER": "选择日期范围"
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}
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},
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"LABEL_REPORTS": {
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"HEADER": "标签概览",
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"DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
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"LOADING_CHART": "正在载入图表数据...",
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"NO_ENOUGH_DATA": "我们没有收到足够的数据点来生成报告，请稍后再试。",
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"DOWNLOAD_LABEL_REPORTS": "下载标签报表",
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"FILTER_DROPDOWN_LABEL": "选择标签",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "会话",
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"DESC": "(总计)"
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},
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"INCOMING_MESSAGES": {
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"NAME": "收到的消息",
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"DESC": "(总计)"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "发送的消息",
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"DESC": "(总计)"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "首次响应时间",
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"DESC": "( 平均)",
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"INFO_TEXT": "用于计算的对话总数：",
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"TOOLTIP_TEXT": "首次响应时间为 {metricValue}（基于 {conversationCount} 个对话）"
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},
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"RESOLUTION_TIME": {
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"NAME": "解决时间",
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"DESC": "( 平均)",
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"INFO_TEXT": "用于计算的对话总数：",
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"TOOLTIP_TEXT": "解决时间为 {metricValue}（基于 {conversationCount} 个对话）"
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},
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"RESOLUTION_COUNT": {
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"NAME": "已解决的数量",
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"DESC": "(总计)"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "最近7天"
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},
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{
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"id": 1,
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"name": "最近30天"
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},
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{
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"id": 2,
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"name": "最近3个月"
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},
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{
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"id": 3,
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"name": "最近6个月"
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},
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{
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"id": 4,
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"name": "最近一年"
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},
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{
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"id": 5,
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"name": "自定义日期范围"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "应用",
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"PLACEHOLDER": "选择日期范围"
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}
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},
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"INBOX_REPORTS": {
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"HEADER": "收件箱概览",
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"DESCRIPTION": "在一个地方快速查看您的收件箱表现，包括会话、响应时间、解决时间和已解决案例等关键指标。点击收件箱名称以了解更多详细信息。",
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"LOADING_CHART": "正在载入图表数据...",
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"NO_ENOUGH_DATA": "我们没有收到足够的数据点来生成报告，请稍后再试。",
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"DOWNLOAD_INBOX_REPORTS": "下载收件箱报表",
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"FILTER_DROPDOWN_LABEL": "选择收件箱",
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"ALL_INBOXES": "All Inboxes",
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"SEARCH_INBOX": "Search Inbox",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "会话",
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"DESC": "(总计)"
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},
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"INCOMING_MESSAGES": {
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"NAME": "收到的消息",
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"DESC": "(总计)"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "发送的消息",
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"DESC": "(总计)"
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},
|
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"FIRST_RESPONSE_TIME": {
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"NAME": "首次响应时间",
|
|
"DESC": "( 平均)",
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"INFO_TEXT": "用于计算的对话总数：",
|
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"TOOLTIP_TEXT": "首次响应时间为 {metricValue}（基于 {conversationCount} 个对话）"
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},
|
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"RESOLUTION_TIME": {
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"NAME": "解决时间",
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"DESC": "( 平均)",
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"INFO_TEXT": "用于计算的对话总数：",
|
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"TOOLTIP_TEXT": "解决时间为 {metricValue}（基于 {conversationCount} 个对话）"
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},
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"RESOLUTION_COUNT": {
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"NAME": "已解决的数量",
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"DESC": "(总计)"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "最近7天"
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},
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|
{
|
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"id": 1,
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"name": "最近30天"
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},
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|
{
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"id": 2,
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"name": "最近3个月"
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},
|
|
{
|
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"id": 3,
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"name": "最近6个月"
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},
|
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{
|
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"id": 4,
|
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"name": "最近一年"
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},
|
|
{
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"id": 5,
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"name": "自定义日期范围"
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|
}
|
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],
|
|
"CUSTOM_DATE_RANGE": {
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"CONFIRM": "应用",
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"PLACEHOLDER": "选择日期范围"
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}
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},
|
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"TEAM_REPORTS": {
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"HEADER": "团队概览",
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"DESCRIPTION": "通过关键指标（如会话、响应时间、解决时间和已解决案例）快速了解团队表现。点击团队名称以了解更多详细信息。",
|
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"LOADING_CHART": "正在载入图表数据...",
|
|
"NO_ENOUGH_DATA": "我们没有收到足够的数据点来生成报告，请稍后再试。",
|
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"DOWNLOAD_TEAM_REPORTS": "下载团队报表",
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"FILTER_DROPDOWN_LABEL": "选择团队",
|
|
"METRICS": {
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|
"CONVERSATIONS": {
|
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"NAME": "会话",
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"DESC": "(总计)"
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},
|
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"INCOMING_MESSAGES": {
|
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"NAME": "收到的消息",
|
|
"DESC": "(总计)"
|
|
},
|
|
"OUTGOING_MESSAGES": {
|
|
"NAME": "发送的消息",
|
|
"DESC": "(总计)"
|
|
},
|
|
"FIRST_RESPONSE_TIME": {
|
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"NAME": "首次响应时间",
|
|
"DESC": "( 平均)",
|
|
"INFO_TEXT": "用于计算的对话总数：",
|
|
"TOOLTIP_TEXT": "首次响应时间为 {metricValue}（基于 {conversationCount} 个对话）"
|
|
},
|
|
"RESOLUTION_TIME": {
|
|
"NAME": "解决时间",
|
|
"DESC": "( 平均)",
|
|
"INFO_TEXT": "用于计算的对话总数：",
|
|
"TOOLTIP_TEXT": "解决时间为 {metricValue}（基于 {conversationCount} 个对话）"
|
|
},
|
|
"RESOLUTION_COUNT": {
|
|
"NAME": "已解决的数量",
|
|
"DESC": "(总计)"
|
|
}
|
|
},
|
|
"DATE_RANGE": [
|
|
{
|
|
"id": 0,
|
|
"name": "最近7天"
|
|
},
|
|
{
|
|
"id": 1,
|
|
"name": "最近30天"
|
|
},
|
|
{
|
|
"id": 2,
|
|
"name": "最近3个月"
|
|
},
|
|
{
|
|
"id": 3,
|
|
"name": "最近6个月"
|
|
},
|
|
{
|
|
"id": 4,
|
|
"name": "最近一年"
|
|
},
|
|
{
|
|
"id": 5,
|
|
"name": "自定义日期范围"
|
|
}
|
|
],
|
|
"CUSTOM_DATE_RANGE": {
|
|
"CONFIRM": "应用",
|
|
"PLACEHOLDER": "选择日期范围"
|
|
}
|
|
},
|
|
"CSAT_REPORTS": {
|
|
"HEADER": "CSAT 报告",
|
|
"NO_RECORDS": "没有可用的 CSAT 调查回复。",
|
|
"DOWNLOAD": "下载 CSAT 报告",
|
|
"DOWNLOAD_FAILED": "下载 CSAT 报告失败",
|
|
"FILTERS": {
|
|
"AGENTS": {
|
|
"PLACEHOLDER": "选择客服"
|
|
}
|
|
},
|
|
"TABLE": {
|
|
"HEADER": {
|
|
"CONTACT_NAME": "联系人",
|
|
"AGENT_NAME": "分配的客服",
|
|
"RATING": "评分",
|
|
"FEEDBACK_TEXT": "反馈评论"
|
|
}
|
|
},
|
|
"METRIC": {
|
|
"TOTAL_RESPONSES": {
|
|
"LABEL": "总回复数",
|
|
"TOOLTIP": "收集到的回复总数"
|
|
},
|
|
"SATISFACTION_SCORE": {
|
|
"LABEL": "满意度得分",
|
|
"TOOLTIP": "正面回复数 / 总回复数 * 100"
|
|
},
|
|
"RESPONSE_RATE": {
|
|
"LABEL": "回复率",
|
|
"TOOLTIP": "总回复数 / 发送的 CSAT 调查消息总数 * 100"
|
|
}
|
|
}
|
|
},
|
|
"BOT_REPORTS": {
|
|
"HEADER": "机器人报告",
|
|
"METRIC": {
|
|
"TOTAL_CONVERSATIONS": {
|
|
"LABEL": "会话数量",
|
|
"TOOLTIP": "机器人处理的会话总数"
|
|
},
|
|
"TOTAL_RESPONSES": {
|
|
"LABEL": "总回复数",
|
|
"TOOLTIP": "机器人发送的回复总数"
|
|
},
|
|
"RESOLUTION_RATE": {
|
|
"LABEL": "解决率",
|
|
"TOOLTIP": "机器人解决的会话数 / 机器人处理的会话总数 * 100"
|
|
},
|
|
"HANDOFF_RATE": {
|
|
"LABEL": "转交率",
|
|
"TOOLTIP": "转交给客服的会话数 / 机器人处理的会话总数 * 100"
|
|
}
|
|
}
|
|
},
|
|
"OVERVIEW_REPORTS": {
|
|
"HEADER": "概览",
|
|
"LIVE": "实时",
|
|
"ACCOUNT_CONVERSATIONS": {
|
|
"HEADER": "未解决会话",
|
|
"LOADING_MESSAGE": "正在加载会话指标...",
|
|
"OPEN": "打开",
|
|
"UNATTENDED": "未处理",
|
|
"UNASSIGNED": "未分配",
|
|
"PENDING": "等待中"
|
|
},
|
|
"CONVERSATION_HEATMAP": {
|
|
"HEADER": "会话流量",
|
|
"NO_CONVERSATIONS": "没有会话",
|
|
"CONVERSATION": "{count} 个会话",
|
|
"CONVERSATIONS": "{count} 个会话",
|
|
"DOWNLOAD_REPORT": "下载报告"
|
|
},
|
|
"RESOLUTION_HEATMAP": {
|
|
"HEADER": "Resolutions",
|
|
"NO_CONVERSATIONS": "没有会话",
|
|
"CONVERSATION": "{count} 个会话",
|
|
"CONVERSATIONS": "{count} 个会话",
|
|
"DOWNLOAD_REPORT": "下载报告"
|
|
},
|
|
"AGENT_CONVERSATIONS": {
|
|
"HEADER": "按客服划分的会话",
|
|
"LOADING_MESSAGE": "正在加载客服指标...",
|
|
"NO_AGENTS": "没有客服的会话",
|
|
"TABLE_HEADER": {
|
|
"AGENT": "客服",
|
|
"OPEN": "打开",
|
|
"UNATTENDED": "未处理",
|
|
"STATUS": "状态"
|
|
}
|
|
},
|
|
"TEAM_CONVERSATIONS": {
|
|
"ALL_TEAMS": "所有团队",
|
|
"HEADER": "团队对话统计",
|
|
"LOADING_MESSAGE": "正在加载团队指标...",
|
|
"NO_TEAMS": "没有可用数据",
|
|
"TABLE_HEADER": {
|
|
"TEAM": "团队",
|
|
"OPEN": "打开",
|
|
"UNATTENDED": "未处理",
|
|
"STATUS": "状态"
|
|
}
|
|
},
|
|
"AGENT_STATUS": {
|
|
"HEADER": "客服状态",
|
|
"ONLINE": "在线",
|
|
"BUSY": "忙碌",
|
|
"OFFLINE": "离线"
|
|
}
|
|
},
|
|
"DAYS_OF_WEEK": {
|
|
"SUNDAY": "周日",
|
|
"MONDAY": "周一",
|
|
"TUESDAY": "周二",
|
|
"WEDNESDAY": "周三",
|
|
"THURSDAY": "周四",
|
|
"FRIDAY": "周五",
|
|
"SATURDAY": "周六"
|
|
},
|
|
"SLA_REPORTS": {
|
|
"HEADER": "SLA 报告",
|
|
"NO_RECORDS": "没有可用的 SLA 应用会话。",
|
|
"LOADING": "正在加载 SLA 数据...",
|
|
"DOWNLOAD_SLA_REPORTS": "下载 SLA 报告",
|
|
"DOWNLOAD_FAILED": "下载 SLA 报告失败",
|
|
"DROPDOWN": {
|
|
"ADD_FIlTER": "添加过滤器",
|
|
"CLEAR_ALL": "清除全部",
|
|
"CLEAR_FILTER": "清除过滤器",
|
|
"EMPTY_LIST": "没有检索到相关信息",
|
|
"NO_FILTER": "没有可用的过滤器",
|
|
"SEARCH": "搜索过滤器",
|
|
"INPUT_PLACEHOLDER": {
|
|
"SLA": "SLA 名称",
|
|
"AGENTS": "客服名称",
|
|
"INBOXES": "收件箱名称",
|
|
"LABELS": "标签名称",
|
|
"TEAMS": "团队名称"
|
|
},
|
|
"SLA": "SLA 策略",
|
|
"INBOXES": "收件箱",
|
|
"AGENTS": "客服",
|
|
"LABELS": "标签",
|
|
"TEAMS": "团队"
|
|
},
|
|
"WITH": "与",
|
|
"METRICS": {
|
|
"HIT_RATE": {
|
|
"LABEL": "命中率",
|
|
"TOOLTIP": "成功完成的 SLA 百分比"
|
|
},
|
|
"NO_OF_MISSES": {
|
|
"LABEL": "未命中次数",
|
|
"TOOLTIP": "特定时间段内的 SLA 未命中总数"
|
|
},
|
|
"NO_OF_CONVERSATIONS": {
|
|
"LABEL": "会话数量",
|
|
"TOOLTIP": "带有 SLA 的会话总数"
|
|
}
|
|
},
|
|
"TABLE": {
|
|
"HEADER": {
|
|
"POLICY": "策略",
|
|
"CONVERSATION": "会话",
|
|
"AGENT": "客服"
|
|
},
|
|
"VIEW_DETAILS": "查看详情"
|
|
}
|
|
},
|
|
"SUMMARY_REPORTS": {
|
|
"INBOX": "收件箱",
|
|
"AGENT": "客服",
|
|
"TEAM": "团队",
|
|
"LABEL": "标签",
|
|
"AVG_RESOLUTION_TIME": "平均解决时间",
|
|
"AVG_FIRST_RESPONSE_TIME": "平均首次响应时间",
|
|
"AVG_REPLY_TIME": "平均客户等待时间",
|
|
"RESOLUTION_COUNT": "已解决的数量",
|
|
"CONVERSATIONS": "会话数量"
|
|
}
|
|
}
|