Files
leadchat/app/javascript/dashboard/i18n/locale/en/campaign.json
Aman Kumar 0ea616a6ea feat: WhatsApp campaigns (#11910)
# Pull Request Template

## Description

This PR adds support for WhatsApp campaigns to Chatwoot, allowing
businesses to reach their customers through WhatsApp. The implementation
includes backend support for WhatsApp template messages, frontend UI
components, and integration with the existing campaign system.

Fixes #8465

Fixes https://linear.app/chatwoot/issue/CW-3390/whatsapp-campaigns

## Type of change

- [x] New feature (non-breaking change which adds functionality)
- [ ] Bug fix (non-breaking change which fixes an issue)
- [ ] Breaking change (fix or feature that would cause existing
functionality not to work as expected)
- [ ] This change requires a documentation update

## How Has This Been Tested?

- Tested WhatsApp campaign creation UI flow
- Verified backend API endpoints for campaign creation
- Tested campaign service integration with WhatsApp templates
- Validated proper filtering of WhatsApp campaigns in the store

## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

## What we have changed:

We have added support for WhatsApp campaigns as requested in the
discussion.
Ref: https://github.com/orgs/chatwoot/discussions/8465

**Note:** This implementation doesn't exactly match the maintainer's
specification and variable support is missing. This is an initial
implementation that provides the core WhatsApp campaign functionality.

### Changes included:

**Backend:**
- Added `template_params` column to campaigns table (migration + schema)
- Created `Whatsapp::OneoffCampaignService` for WhatsApp campaign
execution
- Updated campaign model to support WhatsApp inbox types
- Added template_params support to campaign controller and API

**Frontend:**
- Added WhatsApp campaign page, dialog, and form components
- Updated campaign store to filter WhatsApp campaigns separately
- Added WhatsApp-specific routes and empty state
- Updated i18n translations for WhatsApp campaigns
- Modified sidebar to include WhatsApp campaigns navigation

This provides a foundation for WhatsApp campaigns that can be extended
with variable support and other enhancements in future iterations.

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
2025-07-16 09:04:02 +05:30

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JSON

{
"CAMPAIGN": {
"LIVE_CHAT": {
"HEADER_TITLE": "Live chat campaigns",
"NEW_CAMPAIGN": "Create campaign",
"CARD": {
"STATUS": {
"ENABLED": "Enabled",
"DISABLED": "Disabled"
},
"CAMPAIGN_DETAILS": {
"SENT_BY": "Sent by",
"BOT": "Bot",
"FROM": "from",
"URL": "URL:"
}
},
"EMPTY_STATE": {
"TITLE": "No live chat campaigns are available",
"SUBTITLE": "Connect with your customers using proactive messages. Click 'Create campaign' to get started."
},
"CREATE": {
"TITLE": "Create a live chat campaign",
"CANCEL_BUTTON_TEXT": "Cancel",
"CREATE_BUTTON_TEXT": "Create",
"FORM": {
"TITLE": {
"LABEL": "Title",
"PLACEHOLDER": "Please enter the title of campaign",
"ERROR": "Title is required"
},
"MESSAGE": {
"LABEL": "Message",
"PLACEHOLDER": "Please enter the message of campaign",
"ERROR": "Message is required"
},
"INBOX": {
"LABEL": "Select Inbox",
"PLACEHOLDER": "Select Inbox",
"ERROR": "Inbox is required"
},
"SENT_BY": {
"LABEL": "Sent by",
"PLACEHOLDER": "Please select sender",
"ERROR": "Sender is required"
},
"END_POINT": {
"LABEL": "URL",
"PLACEHOLDER": "Please enter the URL",
"ERROR": "Please enter a valid URL"
},
"TIME_ON_PAGE": {
"LABEL": "Time on page(Seconds)",
"PLACEHOLDER": "Please enter the time",
"ERROR": "Time on page is required"
},
"OTHER_PREFERENCES": {
"TITLE": "Other preferences",
"ENABLED": "Enable campaign",
"TRIGGER_ONLY_BUSINESS_HOURS": "Trigger only during business hours"
},
"BUTTONS": {
"CREATE": "Create",
"CANCEL": "Cancel"
},
"API": {
"SUCCESS_MESSAGE": "Live chat campaign created successfully",
"ERROR_MESSAGE": "There was an error. Please try again."
}
}
},
"EDIT": {
"TITLE": "Edit live chat campaign",
"FORM": {
"API": {
"SUCCESS_MESSAGE": "Live chat campaign updated successfully",
"ERROR_MESSAGE": "There was an error. Please try again."
}
}
}
},
"SMS": {
"HEADER_TITLE": "SMS campaigns",
"NEW_CAMPAIGN": "Create campaign",
"EMPTY_STATE": {
"TITLE": "No SMS campaigns are available",
"SUBTITLE": "Launch an SMS campaign to reach your customers directly. Send offers or make announcements with ease. Click 'Create campaign' to get started."
},
"CARD": {
"STATUS": {
"COMPLETED": "Completed",
"SCHEDULED": "Scheduled"
},
"CAMPAIGN_DETAILS": {
"SENT_FROM": "Sent from",
"ON": "on"
}
},
"CREATE": {
"TITLE": "Create SMS campaign",
"CANCEL_BUTTON_TEXT": "Cancel",
"CREATE_BUTTON_TEXT": "Create",
"FORM": {
"TITLE": {
"LABEL": "Title",
"PLACEHOLDER": "Please enter the title of campaign",
"ERROR": "Title is required"
},
"MESSAGE": {
"LABEL": "Message",
"PLACEHOLDER": "Please enter the message of campaign",
"ERROR": "Message is required"
},
"INBOX": {
"LABEL": "Select Inbox",
"PLACEHOLDER": "Select Inbox",
"ERROR": "Inbox is required"
},
"AUDIENCE": {
"LABEL": "Audience",
"PLACEHOLDER": "Select the customer labels",
"ERROR": "Audience is required"
},
"SCHEDULED_AT": {
"LABEL": "Scheduled time",
"PLACEHOLDER": "Please select the time",
"ERROR": "Scheduled time is required"
},
"BUTTONS": {
"CREATE": "Create",
"CANCEL": "Cancel"
},
"API": {
"SUCCESS_MESSAGE": "SMS campaign created successfully",
"ERROR_MESSAGE": "There was an error. Please try again."
}
}
}
},
"WHATSAPP": {
"HEADER_TITLE": "WhatsApp campaigns",
"NEW_CAMPAIGN": "Create campaign",
"EMPTY_STATE": {
"TITLE": "No WhatsApp campaigns are available",
"SUBTITLE": "Launch a WhatsApp campaign to reach your customers directly. Send offers or make announcements with ease. Click 'Create campaign' to get started."
},
"CARD": {
"STATUS": {
"COMPLETED": "Completed",
"SCHEDULED": "Scheduled"
},
"CAMPAIGN_DETAILS": {
"SENT_FROM": "Sent from",
"ON": "on"
}
},
"CREATE": {
"TITLE": "Create WhatsApp campaign",
"CANCEL_BUTTON_TEXT": "Cancel",
"CREATE_BUTTON_TEXT": "Create",
"FORM": {
"TITLE": {
"LABEL": "Title",
"PLACEHOLDER": "Please enter the title of campaign",
"ERROR": "Title is required"
},
"INBOX": {
"LABEL": "Select Inbox",
"PLACEHOLDER": "Select Inbox",
"ERROR": "Inbox is required"
},
"TEMPLATE": {
"LABEL": "WhatsApp Template",
"PLACEHOLDER": "Select a template",
"INFO": "Select a template to use for this campaign.",
"ERROR": "Template is required",
"PREVIEW_TITLE": "Process {templateName}",
"LANGUAGE": "Language",
"CATEGORY": "Category",
"VARIABLES_LABEL": "Variables",
"VARIABLE_PLACEHOLDER": "Enter value for {variable}"
},
"AUDIENCE": {
"LABEL": "Audience",
"PLACEHOLDER": "Select the customer labels",
"ERROR": "Audience is required"
},
"SCHEDULED_AT": {
"LABEL": "Scheduled time",
"PLACEHOLDER": "Please select the time",
"ERROR": "Scheduled time is required"
},
"BUTTONS": {
"CREATE": "Create",
"CANCEL": "Cancel"
},
"API": {
"SUCCESS_MESSAGE": "WhatsApp campaign created successfully",
"ERROR_MESSAGE": "There was an error. Please try again."
}
}
}
},
"CONFIRM_DELETE": {
"TITLE": "Are you sure to delete?",
"DESCRIPTION": "The delete action is permanent and cannot be reversed.",
"CONFIRM": "Delete",
"API": {
"SUCCESS_MESSAGE": "Campaign deleted successfully",
"ERROR_MESSAGE": "There was an error. Please try again."
}
}
}
}