a44cb2c738
## Summary This PR enables and surfaces **conversation workflow** for social-style channels that should support either: - `Create new conversations` after resolve, or - `Reopen same conversation` ## What is included - Adds the conversation workflow setting UI as card-based options in Inbox Settings. - Expands channel availability in settings to include channels like: - Telegram - TikTok - Instagram - Line - WhatsApp - Facebook - Updates conversation selection behavior for Line incoming messages to respect the workflow (reopen vs create-new-after-resolved). - Updates TikTok conversation selection behavior to respect the workflow (reopen vs create-new-after-resolved). - Keeps email behavior unchanged (always starts a new thread). Fixes: https://github.com/chatwoot/chatwoot/issues/8426 ## Screenshot <img width="1400" height="900" alt="pr11079-workflow-sender-clear-tight" src="https://github.com/user-attachments/assets/9456821f-8d83-4924-8dcf-7503c811a7b1" /> ## How To Reproduce 1. Open `Settings -> Inboxes -> <Telegram/TikTok/Instagram/Line/Facebook/WhatsApp inbox> -> Settings`. 2. Verify **Conversation workflow** is visible with the two card options. 3. Toggle between both options and save. 4. For Line and TikTok, verify resolved-conversation behavior follows the selected workflow. ## Testing - `RAILS_ENV=test bundle exec rspec spec/builders/messages/instagram/message_builder_spec.rb:213 spec/builders/messages/instagram/message_builder_spec.rb:255 spec/builders/messages/instagram/messenger/message_builder_spec.rb:228 spec/builders/messages/instagram/messenger/message_builder_spec.rb:293 spec/services/tiktok/message_service_spec.rb` - Result: `16 examples, 0 failures` ## Follow-up - Migrate Website Live Chat workflow settings into this same conversation-workflow settings model. - Add Voice channel support for this workflow setting. --------- Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com> Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com> Co-authored-by: iamsivin <iamsivin@gmail.com>
62 lines
1.7 KiB
Vue
62 lines
1.7 KiB
Vue
<script setup>
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import { ref } from 'vue';
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import RadioCard from './RadioCard.vue';
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const selectedOption = ref('round_robin');
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const handleSelect = value => {
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selectedOption.value = value;
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console.log('Selected:', value);
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};
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</script>
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<template>
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<Story
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title="Components/AgentManagementPolicy/RadioCard"
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:layout="{ type: 'grid', width: '600px' }"
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>
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<Variant title="Basic Usage">
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<div class="p-8 bg-n-background space-y-4">
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<RadioCard
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id="round_robin"
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label="Round Robin"
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description="Distributes conversations evenly among all available agents in a rotating manner"
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:is-active="selectedOption === 'round_robin'"
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@select="handleSelect"
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/>
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<RadioCard
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id="balanced"
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label="Balanced Assignment"
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description="Assigns conversations based on agent workload to maintain balance"
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:is-active="selectedOption === 'balanced'"
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@select="handleSelect"
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/>
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</div>
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</Variant>
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<Variant title="Active State">
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<div class="p-8 bg-n-background">
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<RadioCard
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id="active_option"
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label="Active Option"
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description="This option is currently selected and active"
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is-active
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@select="handleSelect"
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/>
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</div>
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</Variant>
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<Variant title="Inactive State">
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<div class="p-8 bg-n-background">
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<RadioCard
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id="inactive_option"
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label="Inactive Option"
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description="This option is not selected and can be clicked to activate"
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is-active
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@select="handleSelect"
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/>
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</div>
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</Variant>
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</Story>
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</template>
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