0917e1a646
This API gives you how many conversations exist per channel, broken down
by status in a given time period. The max time period is capped to 6
months for now.
**Input Params:**
- **since:** Unix timestamp (seconds) - start of date range
- **until:** Unix timestamp (seconds) - end of date range
**Response Payload:**
```json
{
"Channel::Sms": {
"resolved": 85,
"snoozed": 10,
"open": 5,
"pending": 5,
"total": 100
},
"Channel::Email": {
"resolved": 72,
"snoozed": 15,
"open": 13,
"pending": 13,
"total": 100
},
"Channel::WebWidget": {
"resolved": 90,
"snoozed": 7,
"open": 3,
"pending": 3,
"total": 100
}
}
```
**Definitons:**
resolved = Number of conversations created within the selected time
period that are currently marked as resolved.
snoozed = Number of conversations created within the selected time
period that are currently marked as snoozed.
pending = Number of conversations created within the selected time
period that are currently marked as pending.
open = Number of conversations created within the selected time period
that are currently open.
total = Total number of conversations created within the selected time
period, across all statuses.
39 lines
1.1 KiB
Ruby
39 lines
1.1 KiB
Ruby
class V2::Reports::ChannelSummaryBuilder
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include DateRangeHelper
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pattr_initialize [:account!, :params!]
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def build
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conversations_by_channel_and_status.transform_values { |status_counts| build_channel_stats(status_counts) }
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end
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private
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def conversations_by_channel_and_status
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account.conversations
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.joins(:inbox)
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.where(created_at: range)
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.group('inboxes.channel_type', 'conversations.status')
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.count
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.each_with_object({}) do |((channel_type, status), count), grouped|
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grouped[channel_type] ||= {}
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grouped[channel_type][status] = count
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end
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end
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def build_channel_stats(status_counts)
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open_count = status_counts['open'] || 0
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resolved_count = status_counts['resolved'] || 0
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pending_count = status_counts['pending'] || 0
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snoozed_count = status_counts['snoozed'] || 0
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{
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open: open_count,
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resolved: resolved_count,
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pending: pending_count,
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snoozed: snoozed_count,
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total: open_count + resolved_count + pending_count + snoozed_count
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}
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end
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end
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