722e68eecb
## Description ConversationReplyMailer#parse_email calls Mail::Address.new(email_string).address without error handling. When an account's support_email contains a non-email string (e.g., "Smith Smith"), the mail gem raises Mail::Field::IncompleteParseError, crashing conversation transcript emails. This has caused 1,056 errors on Sentry (EXTERNAL-CHATINC-JX) since Feb 25, all from a single account that has a name stored in the support_email field instead of a valid email address. Closes https://linear.app/chatwoot/issue/CW-6687/mailfieldincompleteparseerror-mailaddresslist-can-not-parse-orsmith ## Type of change Please delete options that are not relevant. - [ ] Bug fix (non-breaking change which fixes an issue) ## Checklist: - [ ] My code follows the style guidelines of this project - [ ] I have performed a self-review of my code - [ ] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [ ] My changes generate no new warnings - [ ] I have added tests that prove my fix is effective or that my feature works - [ ] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules --------- Co-authored-by: Claude Opus 4.6 (1M context) <noreply@anthropic.com> Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>
53 lines
1.2 KiB
Ruby
53 lines
1.2 KiB
Ruby
class Email::BaseBuilder
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include EmailAddressParseable
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pattr_initialize [:inbox!]
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private
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def channel
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@channel ||= inbox.channel
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end
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def account
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@account ||= inbox.account
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end
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def conversation
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@conversation ||= message.conversation
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end
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def custom_sender_name
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message&.sender&.available_name || I18n.t('conversations.reply.email.header.notifications')
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end
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def sender_name(sender_email)
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# Friendly: <agent_name> from <business_name>
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# Professional: <business_name>
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if inbox.friendly?
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I18n.t(
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'conversations.reply.email.header.friendly_name',
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sender_name: custom_sender_name,
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business_name: business_name,
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from_email: sender_email
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)
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else
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I18n.t(
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'conversations.reply.email.header.professional_name',
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business_name: business_name,
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from_email: sender_email
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)
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end
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end
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def business_name
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inbox.business_name || inbox.sanitized_name
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end
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def account_support_email
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# Parse the email to ensure it's in the correct format, the user
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# can save it in the format "Name <email@domain.com>"
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parse_email(account.support_email)
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end
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end
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