341487b93e
## Linear reference: https://linear.app/chatwoot/issue/CW-4649/re-imagine-assignments ## Description This PR introduces the foundation for Assignment V2 system by implementing assignment policies and their association with inboxes. Assignment policies allow configuring how conversations are distributed among agents, with support for different assignment orders (round_robin in community, balanced in enterprise) and conversation prioritization strategies Fixes # (issue) ## Type of change Please delete options that are not relevant. - [ ] Bug fix (non-breaking change which fixes an issue) - [ ] New feature (non-breaking change which adds functionality) - [ ] Breaking change (fix or feature that would cause existing functionality not to work as expected) - [ ] This change requires a documentation update ## How Has This Been Tested? Test Coverage: - Controller specs for assignment policies CRUD operations - Enterprise-specific specs for balanced assignment order - Model specs for community/enterprise separation Manual Testing: 1. Create assignment policy: POST /api/v1/accounts/{id}/assignment_policies 2. List policies: GET /api/v1/accounts/{id}/assignment_policies 3. Assign policy to inbox: POST /api/v1/accounts/{id}/assignment_policies/{id}/inboxes 4. View inbox policy: GET /api/v1/accounts/{id}/inboxes/{id}/assignment_policy 5. Verify community edition ignores "balanced" assignment order 6. Verify enterprise edition supports both "round_robin" and "balanced" - testing the flows after enterprise folder deletion ## Checklist: - [ ] My code follows the style guidelines of this project - [ ] I have performed a self-review of my code - [ ] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [ ] My changes generate no new warnings - [ ] I have added tests that prove my fix is effective or that my feature works - [ ] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules --------- Co-authored-by: Pranav <pranavrajs@gmail.com> Co-authored-by: Pranav <pranav@chatwoot.com>
198 lines
5.0 KiB
YAML
198 lines
5.0 KiB
YAML
# DO NOT change the order of features EVER
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############################################
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# name: the name to be used internally in the code
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# display_name: the name to be used in the UI
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# enabled: whether the feature is enabled by default
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# help_url: the url to the help center article
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# chatwoot_internal: whether the feature is internal to Chatwoot and should not be shown in the UI for other self hosted installations
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# deprecated: purpose of feature flag is done, no need to show it in the UI anymore
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- name: inbound_emails
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display_name: Inbound Emails
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enabled: true
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- name: channel_email
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display_name: Email Channel
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enabled: true
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help_url: https://chwt.app/hc/email
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- name: channel_facebook
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display_name: Facebook Channel
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enabled: true
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help_url: https://chwt.app/hc/fb
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- name: channel_twitter
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display_name: Twitter Channel
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enabled: true
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deprecated: true
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- name: ip_lookup
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display_name: IP Lookup
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enabled: false
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- name: disable_branding
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display_name: Disable Branding
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enabled: false
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premium: true
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- name: email_continuity_on_api_channel
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display_name: Email Continuity on API Channel
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enabled: false
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- name: help_center
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display_name: Help Center
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enabled: true
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help_url: https://chwt.app/hc/help-center
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- name: agent_bots
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display_name: Agent Bots
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enabled: true
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help_url: https://chwt.app/hc/agent-bots
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- name: macros
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display_name: Macros
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enabled: true
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- name: agent_management
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display_name: Agent Management
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enabled: true
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- name: team_management
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display_name: Team Management
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enabled: true
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help_url: https://chwt.app/hc/teams
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- name: inbox_management
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display_name: Inbox Management
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enabled: true
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- name: labels
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display_name: Labels
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enabled: true
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help_url: https://chwt.app/hc/labels
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- name: custom_attributes
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display_name: Custom Attributes
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enabled: true
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help_url: https://chwt.app/hc/custom-attributes
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- name: automations
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display_name: Automations
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enabled: true
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- name: canned_responses
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display_name: Canned Responses
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enabled: true
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help_url: https://chwt.app/hc/canned
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- name: integrations
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display_name: Integrations
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enabled: true
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help_url: https://chwt.app/hc/integrations
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- name: voice_recorder
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display_name: Voice Recorder
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enabled: true
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- name: mobile_v2
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display_name: Mobile App V2
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enabled: false
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deprecated: true
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- name: channel_website
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display_name: Website Channel
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enabled: true
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- name: campaigns
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display_name: Campaigns
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enabled: true
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help_url: https://chwt.app/hc/campaigns
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- name: reports
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display_name: Reports
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enabled: true
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help_url: https://chwt.app/hc/reports
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- name: crm
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display_name: CRM
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enabled: true
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- name: auto_resolve_conversations
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display_name: Auto Resolve Conversations
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enabled: true
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- name: custom_reply_email
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display_name: Custom Reply Email
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enabled: false
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- name: custom_reply_domain
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display_name: Custom Reply Domain
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enabled: false
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- name: audit_logs
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display_name: Audit Logs
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enabled: false
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premium: true
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- name: response_bot
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display_name: Response Bot
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enabled: false
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premium: true
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deprecated: true
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- name: message_reply_to
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display_name: Message Reply To
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enabled: false
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help_url: https://chwt.app/hc/reply-to
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deprecated: true
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- name: insert_article_in_reply
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display_name: Insert Article in Reply
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enabled: false
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deprecated: true
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- name: inbox_view
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display_name: Inbox View
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enabled: false
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chatwoot_internal: true
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- name: sla
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display_name: SLA
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enabled: false
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premium: true
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help_url: https://chwt.app/hc/sla
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- name: help_center_embedding_search
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display_name: Help Center Embedding Search
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enabled: false
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premium: true
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chatwoot_internal: true
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- name: linear_integration
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display_name: Linear Integration
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enabled: false
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- name: captain_integration
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display_name: Captain
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enabled: false
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premium: true
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- name: custom_roles
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display_name: Custom Roles
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enabled: false
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premium: true
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- name: chatwoot_v4
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display_name: Chatwoot V4
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enabled: true
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- name: report_v4
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display_name: Report V4
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enabled: true
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deprecated: true
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- name: contact_chatwoot_support_team
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display_name: Contact Chatwoot Support Team
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enabled: true
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chatwoot_internal: true
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- name: shopify_integration
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display_name: Shopify Integration
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enabled: false
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chatwoot_internal: true
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- name: search_with_gin
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display_name: Search messages with GIN
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enabled: false
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chatwoot_internal: true
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- name: channel_instagram
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display_name: Instagram Channel
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enabled: true
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- name: crm_integration
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display_name: CRM Integration
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enabled: false
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- name: channel_voice
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display_name: Voice Channel
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enabled: false
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chatwoot_internal: true
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- name: notion_integration
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display_name: Notion Integration
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enabled: false
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- name: captain_integration_v2
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display_name: Captain V2
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enabled: false
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premium: true
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chatwoot_internal: true
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- name: whatsapp_embedded_signup
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display_name: WhatsApp Embedded Signup
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enabled: false
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- name: whatsapp_campaign
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display_name: WhatsApp Campaign
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enabled: false
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- name: crm_v2
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display_name: CRM V2
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enabled: false
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chatwoot_internal: true
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- name: assignment_v2
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display_name: Assignment V2
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enabled: false
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chatwoot_internal: true
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