7ca192615d
For the outgoing emails which has dependency on the incoming part as well like the conversation continuity part, some of the config variables used were entirely based on the account attributes. But this is not true in case of self hosted situations where you have multiple accounts and have a common config for incoming emails. So moved out some of the attributes entirely dependednt on the account to ENV with a fallback to the Global config. Also, with this changes the name of the agent will be shown in the email clinet with in the conversation rather than just the support email address. This has a huge UX impact on the cutomer. Modified all the necessary unit tests to reflect these changes. Updated the .env.example file for the new ENV variable.
100 lines
2.9 KiB
Ruby
100 lines
2.9 KiB
Ruby
class ConversationReplyMailer < ApplicationMailer
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default from: ENV.fetch('MAILER_SENDER_EMAIL', 'accounts@chatwoot.com')
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layout 'mailer'
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def reply_with_summary(conversation, message_queued_time)
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return unless smtp_config_set_or_development?
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@conversation = conversation
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@account = @conversation.account
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@contact = @conversation.contact
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@agent = @conversation.assignee
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recap_messages = @conversation.messages.chat.where('created_at < ?', message_queued_time).last(10)
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new_messages = @conversation.messages.chat.where('created_at >= ?', message_queued_time)
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@messages = recap_messages + new_messages
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@messages = @messages.select(&:reportable?)
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mail({
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to: @contact&.email,
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from: from_email,
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reply_to: reply_email,
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subject: mail_subject,
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message_id: custom_message_id,
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in_reply_to: in_reply_to_email
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})
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end
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def reply_without_summary(conversation, message_queued_time)
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return unless smtp_config_set_or_development?
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@conversation = conversation
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@account = @conversation.account
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@contact = @conversation.contact
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@agent = @conversation.assignee
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@messages = @conversation.messages.outgoing.where('created_at >= ?', message_queued_time)
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mail({
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to: @contact&.email,
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from: from_email,
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reply_to: reply_email,
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subject: mail_subject,
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message_id: custom_message_id,
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in_reply_to: in_reply_to_email
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})
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end
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private
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def mail_subject
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subject_line = I18n.t('conversations.reply.email_subject')
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"[##{@conversation.display_id}] #{subject_line}"
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end
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def reply_email
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if custom_domain_email_enabled?
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"#{@agent.name} <reply+#{@conversation.uuid}@#{@account.domain}>"
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else
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@agent&.email
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end
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end
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def from_email
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if custom_domain_email_enabled?
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"#{@agent.name} <#{@account_support_email}>"
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else
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"#{@agent.name} <#{ENV.fetch('MAILER_SENDER_EMAIL', 'accounts@chatwoot.com')}>"
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end
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end
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def custom_message_id
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"<conversation/#{@conversation.uuid}/messages/#{@messages&.last&.id}@#{current_domain}>"
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end
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def in_reply_to_email
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"<account/#{@account.id}/conversation/#{@conversation.uuid}@#{current_domain}>"
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end
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def custom_domain_email_enabled?
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@custom_domain_email_enabled ||= @account.domain_emails_enabled? && current_domain.present? && account_support_email.present?
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end
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def current_domain
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@current_domain ||= begin
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@account.domain ||
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ENV.fetch('MAILER_INBOUND_EMAIL_DOMAIN', false) ||
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GlobalConfig.get('MAILER_INBOUND_EMAIL_DOMAIN')['MAILER_INBOUND_EMAIL_DOMAIN']
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end
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end
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def account_support_email
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@account_support_email ||= begin
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@account.support_email ||
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GlobalConfig.get('MAILER_SUPPORT_EMAIL')['MAILER_SUPPORT_EMAIL'] ||
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ENV.fetch('MAILER_SENDER_EMAIL', 'accounts@chatwoot.com')
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end
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end
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end
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