Files
leadchat/app/javascript/dashboard/components-next/AssignmentPolicy/AssignmentPolicyCard/AssignmentPolicyCard.vue
Tanmay Deep Sharma 7b512bd00e fix: V2 Assignment service enhancements (#13036)
## Linear Ticket:
https://linear.app/chatwoot/issue/CW-6081/review-feedback

## Description

Assignment V2 Service Enhancements

- Enable Assignment V2 on plan upgrade
- Fix UI issue with fair distribution policy display
- Add advanced assignment feature flag and enhance Assignment V2
capabilities

## Type of change

- [ ] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

This has been tested using the UI.

## Checklist:

- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

<!-- CURSOR_SUMMARY -->
---

> [!NOTE]
> **Medium Risk**
> Changes auto-assignment execution paths, rate limiting defaults, and
feature-flag gating (including premium plan behavior), which could
affect which conversations get assigned and when. UI rewires inbox
settings and policy flows, so regressions are possible around
navigation/linking and feature visibility.
> 
> **Overview**
> **Adds a new premium `advanced_assignment` feature flag** and uses it
to gate capacity/balanced assignment features in the UI (sidebar entry,
settings routes, assignment-policy landing cards) and backend
(Enterprise balanced selector + capacity filtering).
`advanced_assignment` is marked premium, included in Business plan
entitlements, and auto-synced in Enterprise accounts when
`assignment_v2` is toggled.
> 
> **Improves Assignment V2 policy UX** by adding an inbox-level
“Conversation Assignment” section (behind `assignment_v2`) that can
link/unlink an assignment policy, navigate to create/edit policy flows
with `inboxId` query context, and show an inbox-link prompt after
creating a policy. The policy form now defaults to enabled, disables the
`balanced` option with a premium badge/message when unavailable, and
inbox lists support click-to-navigate.
> 
> **Tightens/adjusts auto-assignment behavior**: bulk assignment now
requires `inbox.enable_auto_assignment?`, conversation ordering uses the
attached `assignment_policy` priority, and rate limiting uses
`assignment_policy` config with an infinite default limit while still
tracking assignments. Tests and i18n strings are updated accordingly.
> 
> <sup>Written by [Cursor
Bugbot](https://cursor.com/dashboard?tab=bugbot) for commit
23bc03bf75ee4376071e4d7fc7cd564c601d33d7. This will update automatically
on new commits. Configure
[here](https://cursor.com/dashboard?tab=bugbot).</sup>
<!-- /CURSOR_SUMMARY -->

---------

Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
2026-02-11 12:24:45 +05:30

117 lines
3.5 KiB
Vue

<script setup>
import { computed } from 'vue';
import { useI18n } from 'vue-i18n';
import { getInboxIconByType } from 'dashboard/helper/inbox';
import { formatToTitleCase } from 'dashboard/helper/commons';
import Button from 'dashboard/components-next/button/Button.vue';
import CardLayout from 'dashboard/components-next/CardLayout.vue';
import CardPopover from '../components/CardPopover.vue';
const props = defineProps({
id: { type: Number, required: true },
name: { type: String, default: '' },
description: { type: String, default: '' },
assignmentOrder: { type: String, default: '' },
conversationPriority: { type: String, default: '' },
assignedInboxCount: { type: Number, default: 0 },
inboxes: { type: Array, default: () => [] },
isFetchingInboxes: { type: Boolean, default: false },
});
const emit = defineEmits(['edit', 'delete', 'fetchInboxes']);
const { t } = useI18n();
const inboxes = computed(() => {
return props.inboxes.map(inbox => {
return {
name: inbox.name,
id: inbox.id,
icon: getInboxIconByType(inbox.channelType, inbox.medium, 'line'),
};
});
});
const order = computed(() => {
return formatToTitleCase(props.assignmentOrder);
});
const priority = computed(() => {
return formatToTitleCase(props.conversationPriority);
});
const handleEdit = () => {
emit('edit', props.id);
};
const handleDelete = () => {
emit('delete', props.id);
};
const handleFetchInboxes = () => {
if (props.inboxes?.length > 0) return;
emit('fetchInboxes', props.id);
};
</script>
<template>
<CardLayout class="[&>div]:px-5">
<div class="flex flex-col gap-2 relative justify-between w-full">
<div class="flex items-center gap-3 justify-between w-full">
<div class="flex items-center gap-3">
<h3 class="text-base font-medium text-n-slate-12 line-clamp-1">
{{ name }}
</h3>
<div class="flex items-center gap-2">
<CardPopover
:title="
t(
'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.POPOVER'
)
"
icon="i-lucide-inbox"
:count="assignedInboxCount"
:items="inboxes"
:is-fetching="isFetchingInboxes"
@fetch="handleFetchInboxes"
/>
</div>
</div>
<div class="flex items-center gap-2">
<Button
:label="
t('ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.EDIT')
"
sm
slate
link
class="px-2"
@click="handleEdit"
/>
<div v-if="order" class="w-px h-2.5 bg-n-slate-5" />
<Button icon="i-lucide-trash" sm slate ghost @click="handleDelete" />
</div>
</div>
<p class="text-n-slate-11 text-sm line-clamp-1 mb-0 py-1">
{{ description }}
</p>
<div class="flex items-center gap-3 py-1.5">
<span v-if="order" class="text-n-slate-11 text-sm">
{{
`${t('ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.ORDER')}:`
}}
<span class="text-n-slate-12">{{ order }}</span>
</span>
<div v-if="order" class="w-px h-3 bg-n-strong" />
<span v-if="priority" class="text-n-slate-11 text-sm">
{{
`${t('ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.PRIORITY')}:`
}}
<span class="text-n-slate-12">{{ priority }}</span>
</span>
</div>
</div>
</CardLayout>
</template>