Files
leadchat/lib/exception_list.rb
Tanmay Deep Sharma 7acd239c70 fix: call authorization_error! on IMAP auth failures (#13560)
## Notion document

https://www.notion.so/chatwoot/Email-IMAP-Issue-30aa5f274c928062aa6bddc2e5877a63?showMoveTo=true&saveParent=true

## Description

PLAIN IMAP channels (non-OAuth) were silently retrying failed
authentication every minute, forever. When credentials are
wrong/expired, Net::IMAP::NoResponseError was caught and logged but
channel.authorization_error! was never called — so the Redis error
counter never incremented, reauthorization_required? was never set, and
admins were never notified. OAuth channels already had this handled
correctly via the Reauthorizable concern.
Additionally, Net::IMAP::ResponseParseError (raised by non-RFC-compliant
IMAP servers) was falling through to the StandardError catch-all,
flooding
Estimated impact before fix: ~70–75 broken IMAP inboxes generating
~700k–750k wasted Sidekiq jobs/week.

## Type of change

- [ ] Bug fix (non-breaking change which fixes an issue)

## Checklist:

- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
2026-02-26 18:01:23 +05:30

26 lines
1.2 KiB
Ruby

require 'net/imap'
module ExceptionList
REST_CLIENT_EXCEPTIONS = [RestClient::NotFound, RestClient::GatewayTimeout, RestClient::BadRequest,
RestClient::MethodNotAllowed, RestClient::Forbidden, RestClient::InternalServerError,
RestClient::Exceptions::OpenTimeout, RestClient::Exceptions::ReadTimeout,
RestClient::TemporaryRedirect, RestClient::SSLCertificateNotVerified, RestClient::PaymentRequired,
RestClient::BadGateway, RestClient::Unauthorized, RestClient::PayloadTooLarge,
RestClient::MovedPermanently, RestClient::ServiceUnavailable, Errno::ECONNREFUSED, SocketError].freeze
SMTP_EXCEPTIONS = [
Net::SMTPSyntaxError
].freeze
IMAP_EXCEPTIONS = [
Errno::ECONNREFUSED, Net::OpenTimeout,
Errno::ECONNRESET, Errno::ENETUNREACH, Net::IMAP::ByeResponseError,
SocketError
].freeze
IMAP_TRANSIENT_EXCEPTIONS = (IMAP_EXCEPTIONS + [
EOFError, OpenSSL::SSL::SSLError, Net::IMAP::NoResponseError, Net::IMAP::BadResponseError,
Net::IMAP::InvalidResponseError, Net::IMAP::ResponseParseError,
Net::IMAP::ResponseReadError, Net::IMAP::ResponseTooLargeError
]).freeze
end