d070743383
Migration Guide: https://chwt.app/v4/migration This PR imports all the work related to Captain into the EE codebase. Captain represents the AI-based features in Chatwoot and includes the following key components: - Assistant: An assistant has a persona, the product it would be trained on. At the moment, the data at which it is trained is from websites. Future integrations on Notion documents, PDF etc. This PR enables connecting an assistant to an inbox. The assistant would run the conversation every time before transferring it to an agent. - Copilot for Agents: When an agent is supporting a customer, we will be able to offer additional help to lookup some data or fetch information from integrations etc via copilot. - Conversation FAQ generator: When a conversation is resolved, the Captain integration would identify questions which were not in the knowledge base. - CRM memory: Learns from the conversations and identifies important information about the contact. --------- Co-authored-by: Vishnu Narayanan <vishnu@chatwoot.com> Co-authored-by: Sojan <sojan@pepalo.com> Co-authored-by: iamsivin <iamsivin@gmail.com> Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
291 lines
12 KiB
YAML
291 lines
12 KiB
YAML
# Files in the config/locales directory are used for internationalization
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# and are automatically loaded by Rails. If you want to use locales other
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# than English, add the necessary files in this directory.
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#
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# To use the locales, use `I18n.t`:
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#
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# I18n.t 'hello'
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#
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# In views, this is aliased to just `t`:
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#
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# <%= t('hello') %>
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#
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# To use a different locale, set it with `I18n.locale`:
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#
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# I18n.locale = :es
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#
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# This would use the information in config/locales/es.yml.
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#
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# The following keys must be escaped otherwise they will not be retrieved by
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# the default I18n backend:
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#
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# true, false, on, off, yes, no
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#
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# Instead, surround them with single quotes.
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#
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# en:
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# 'true': 'foo'
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#
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# To learn more, please read the Rails Internationalization guide
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# available at https://guides.rubyonrails.org/i18n.html.
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en:
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hello: 'Hello world'
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messages:
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reset_password_success: Woot! Request for password reset is successful. Check your mail for instructions.
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reset_password_failure: Uh ho! We could not find any user with the specified email.
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inbox_deletetion_response: Your inbox deletion request will be processed in some time.
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errors:
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validations:
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presence: must not be blank
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webhook:
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invalid: Invalid events
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signup:
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disposable_email: We do not allow disposable emails
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blocked_domain: This domain is not allowed. If you believe this is a mistake, please contact support.
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invalid_email: You have entered an invalid email
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email_already_exists: 'You have already signed up for an account with %{email}'
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invalid_params: 'Invalid, please check the signup paramters and try again'
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failed: Signup failed
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data_import:
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data_type:
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invalid: Invalid data type
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contacts:
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import:
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failed: File is blank
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export:
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success: We will notify you once contacts export file is ready to view.
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email:
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invalid: Invalid email
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phone_number:
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invalid: should be in e164 format
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categories:
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locale:
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unique: should be unique in the category and portal
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dyte:
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invalid_message_type: 'Invalid message type. Action not permitted'
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slack:
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invalid_channel_id: 'Invalid slack channel. Please try again'
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inboxes:
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imap:
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socket_error: Please check the network connection, IMAP address and try again.
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no_response_error: Please check the IMAP credentials and try again.
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host_unreachable_error: Host unreachable, Please check the IMAP address, IMAP port and try again.
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connection_timed_out_error: Connection timed out for %{address}:%{port}
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connection_closed_error: Connection closed.
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validations:
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name: should not start or end with symbols, and it should not have < > / \ @ characters.
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custom_filters:
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number_of_records: Limit reached. The maximum number of allowed custom filters for a user per account is 50.
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invalid_attribute: Invalid attribute key - [%{key}]. The key should be one of [%{allowed_keys}] or a custom attribute defined in the account.
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invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
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invalid_query_operator: Query operator must be either "AND" or "OR".
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invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
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reports:
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period: Reporting period %{since} to %{until}
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utc_warning: The report generated is in UTC timezone
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agent_csv:
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agent_name: Agent name
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conversations_count: Assigned conversations
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avg_first_response_time: Avg first response time
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avg_resolution_time: Avg resolution time
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resolution_count: Resolution Count
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avg_customer_waiting_time: Avg customer waiting time
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inbox_csv:
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inbox_name: Inbox name
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inbox_type: Inbox type
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conversations_count: No. of conversations
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avg_first_response_time: Avg first response time
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avg_resolution_time: Avg resolution time
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label_csv:
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label_title: Label
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conversations_count: No. of conversations
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avg_first_response_time: Avg first response time
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avg_resolution_time: Avg resolution time
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team_csv:
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team_name: Team name
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conversations_count: Conversations count
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avg_first_response_time: Avg first response time
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avg_resolution_time: Avg resolution time
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resolution_count: Resolution Count
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avg_customer_waiting_time: Avg customer waiting time
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conversation_traffic_csv:
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timezone: Timezone
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sla_csv:
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conversation_id: Conversation ID
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sla_policy_breached: SLA Policy
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assignee: Assignee
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team: Team
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inbox: Inbox
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labels: Labels
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conversation_link: Link to the Conversation
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breached_events: Breached Events
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default_group_by: day
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csat:
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headers:
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contact_name: Contact Name
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contact_email_address: Contact Email Address
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contact_phone_number: Contact Phone Number
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link_to_the_conversation: Link to the conversation
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agent_name: Agent Name
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rating: Rating
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feedback: Feedback Comment
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recorded_at: Recorded date
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notifications:
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notification_title:
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conversation_creation: 'A conversation (#%{display_id}) has been created in %{inbox_name}'
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conversation_assignment: 'A conversation (#%{display_id}) has been assigned to you'
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assigned_conversation_new_message: 'A new message is created in conversation (#%{display_id})'
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conversation_mention: 'You have been mentioned in conversation (#%{display_id})'
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sla_missed_first_response: 'SLA target first response missed for conversation (#%{display_id})'
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sla_missed_next_response: 'SLA target next response missed for conversation (#%{display_id})'
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sla_missed_resolution: 'SLA target resolution missed for conversation (#%{display_id})'
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attachment: 'Attachment'
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no_content: 'No content'
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conversations:
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messages:
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instagram_story_content: '%{story_sender} mentioned you in the story: '
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instagram_deleted_story_content: This story is no longer available.
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deleted: This message was deleted
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delivery_status:
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error_code: 'Error code: %{error_code}'
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activity:
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status:
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resolved: 'Conversation was marked resolved by %{user_name}'
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contact_resolved: 'Conversation was resolved by %{contact_name}'
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open: 'Conversation was reopened by %{user_name}'
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pending: 'Conversation was marked as pending by %{user_name}'
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snoozed: 'Conversation was snoozed by %{user_name}'
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auto_resolved: 'Conversation was marked resolved by system due to %{duration} days of inactivity'
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system_auto_open: System reopened the conversation due to a new incoming message.
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priority:
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added: '%{user_name} set the priority to %{new_priority}'
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updated: '%{user_name} changed the priority from %{old_priority} to %{new_priority}'
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removed: '%{user_name} removed the priority'
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assignee:
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self_assigned: '%{user_name} self-assigned this conversation'
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assigned: 'Assigned to %{assignee_name} by %{user_name}'
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removed: 'Conversation unassigned by %{user_name}'
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team:
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assigned: 'Assigned to %{team_name} by %{user_name}'
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assigned_with_assignee: 'Assigned to %{assignee_name} via %{team_name} by %{user_name}'
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removed: 'Unassigned from %{team_name} by %{user_name}'
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labels:
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added: '%{user_name} added %{labels}'
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removed: '%{user_name} removed %{labels}'
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sla:
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added: '%{user_name} added SLA policy %{sla_name}'
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removed: '%{user_name} removed SLA policy %{sla_name}'
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muted: '%{user_name} has muted the conversation'
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unmuted: '%{user_name} has unmuted the conversation'
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templates:
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greeting_message_body: '%{account_name} typically replies in a few hours.'
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ways_to_reach_you_message_body: 'Give the team a way to reach you.'
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email_input_box_message_body: 'Get notified by email'
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csat_input_message_body: 'Please rate the conversation'
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reply:
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email:
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header:
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from_with_name: '%{assignee_name} from %{inbox_name} <%{from_email}>'
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reply_with_name: '%{assignee_name} from %{inbox_name} <reply+%{reply_email}>'
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friendly_name: '%{sender_name} from %{business_name} <%{from_email}>'
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professional_name: '%{business_name} <%{from_email}>'
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channel_email:
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header:
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reply_with_name: '%{assignee_name} from %{inbox_name} <%{from_email}>'
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reply_with_inbox_name: '%{inbox_name} <%{from_email}>'
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email_subject: 'New messages on this conversation'
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transcript_subject: 'Conversation Transcript'
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survey:
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response: 'Please rate this conversation, %{link}'
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contacts:
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online:
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delete: '%{contact_name} is Online, please try again later'
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integration_apps:
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dashboard_apps:
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name: 'Dashboard Apps'
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description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
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dyte:
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name: 'Dyte'
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description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
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meeting_name: '%{agent_name} has started a meeting'
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slack:
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name: 'Slack'
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description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
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webhooks:
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name: 'Webhooks'
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description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
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dialogflow:
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name: 'Dialogflow'
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description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
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google_translate:
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name: 'Google Translate'
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description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
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openai:
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name: 'OpenAI'
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description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
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linear:
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name: 'Linear'
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description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
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captain:
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copilot_error: 'Please connect an assistant to this inbox to use copilot'
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public_portal:
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search:
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search_placeholder: Search for article by title or body...
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empty_placeholder: No results found.
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loading_placeholder: Searching...
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results_title: Search results
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toc_header: 'On this page'
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hero:
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sub_title: Search for the articles here or browse the categories below.
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common:
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home: Home
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last_updated_on: Last updated on %{last_updated_on}
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view_all_articles: View all
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article: article
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articles: articles
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author: author
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authors: authors
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other: other
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others: others
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by: By
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no_articles: There are no articles here
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footer:
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made_with: Made with
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header:
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go_to_homepage: Website
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appearance:
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system: System
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light: Light
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dark: Dark
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featured_articles: Featured Articles
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uncategorized: Uncategorized
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404:
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title: Page not found
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description: We couldn't find the page you were looking for.
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back_to_home: Go to home page
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slack_unfurl:
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fields:
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name: Name
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email: Email
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phone_number: Phone
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company_name: Company
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inbox_name: Inbox
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inbox_type: Inbox Type
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button: Open conversation
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time_units:
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days:
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one: '%{count} day'
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other: '%{count} days'
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hours:
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one: '%{count} hour'
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other: '%{count} hours'
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minutes:
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one: '%{count} minute'
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other: '%{count} minutes'
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seconds:
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one: '%{count} second'
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other: '%{count} seconds'
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