Muhsin Keloth 6be95e79f8 feat(csat): Add WhatsApp utility template analyzer with rewrite guidance (#13575) ...

CSAT templates for WhatsApp are submitted as Utility, but Meta may
reclassify them as Marketing based on content, which can significantly
increase messaging costs.
This PR introduces a Captain-powered CSAT template analyzer for
WhatsApp/Twilio WhatsApp that predicts utility fit, explains likely
risks, and suggests safer rewrites before submission. The flow is manual
(button-triggered), Captain-gated, and applies rewrites only on explicit
user action. It also updates UX copy to clearly set expectations: the
system submits as Utility, Meta makes the final categorization decision.

Fixes
https://linear.app/chatwoot/issue/CW-6424/ai-powered-whatsapp-template-classifier-for-csat-submissions


https://github.com/user-attachments/assets/8fd1d6db-2f91-447c-9771-3de271b16fd9

2026-02-24 15:11:04 +04:00

..

agents

feat: add resolve_conversation tool for Captain V2 scenarios (#13597)

2026-02-20 19:08:36 +05:30

environments

chore: Improvements to codespaces (#11635)

2025-05-29 21:18:02 -06:00

initializers

fix: Rate-limit meta endpoint calls to 30/min (#13596)

2026-02-19 17:48:06 -08:00

integration

feat: notion OAuth setup (#11765)

2025-06-26 19:16:06 +05:30

languages

feat: Updated public portal header design (#8089)

2023-11-08 17:56:59 -08:00

locales

feat: show assignment policy name in auto-assignment activity messages (#13598)

2026-02-24 13:32:54 +05:30

app.yml

chore: bump version

2026-02-20 20:02:09 +05:30

application.rb

Revert "chore: Upgrade Rails to 7.2.2 and update Gemfile dependencies (#11037)"

2026-02-03 21:09:42 -08:00

boot.rb

Upgrade to rails 6 💎 (#11)

2019-08-19 13:49:57 +05:30

cable.yml

fix: Redis 6 on Heroku breaks ActionCable config (#4269)

2022-03-24 19:25:07 +05:30

database.yml

perf: enable active record connection pool reaper (#10866)

2025-03-17 19:27:05 -07:00

elastic_apm.yml

chore: Support for Elastic APM (#5004)

2022-07-22 11:39:37 +02:00

environment.rb

Initial Commit

2019-08-14 15:18:44 +05:30

features.yml

fix: V2 Assignment service enhancements (#13036)

2026-02-11 12:24:45 +05:30

installation_config.yml

feat: add per-account daily rate limit for outbound emails (#13411)

2026-02-03 02:06:51 +05:30

llm.yml

feat: add global config for captain settings (#13141)

2026-01-12 19:54:19 +05:30

markdown_embeds.yml

fix: Update Arcade embed aspect ratio (#12923)

2025-11-24 20:22:27 +05:30

newrelic.yml

fix: logic error when setting new relic logging forwarding (#8687)

2024-01-11 21:05:04 +05:30

puma.rb

chore: Fix puma configuration (#5023)

2022-07-12 12:27:33 +02:00

rds-ca-2019-root.pem

chore: add aws rds root cert for tls connection (#3812)

2022-02-01 16:01:25 +05:30

routes.rb

feat(csat): Add WhatsApp utility template analyzer with rewrite guidance (#13575)

2026-02-24 15:11:04 +04:00

schedule.yml

chore: temporarily disable ProcessStaleContactsJob (#13462)

2026-02-06 13:27:51 +05:30

scout_apm.yml

chore: Load only required APMs (#6497)

2023-03-01 14:31:51 +05:30

secrets.yml

Use secret_key_base from env

2019-08-15 23:08:36 +05:30

sidekiq.yml

chore: add script to throttle bulkreindex job creation and increase meta timeouts(#12626)

2025-10-13 16:21:45 +05:30

spring.rb

🚨Fix Rubocop lint errors

2019-10-20 14:17:26 +05:30

storage.yml

Revert "chore: Upgrade Rails to 7.2.2 and update Gemfile dependencies (#11037)"

2026-02-03 21:09:42 -08:00

vite.json

feat: Vite + vue 3 💚 (#10047)

2024-10-02 00:36:30 -07:00