Muhsin Keloth 6be95e79f8 feat(csat): Add WhatsApp utility template analyzer with rewrite guidance (#13575) ...

CSAT templates for WhatsApp are submitted as Utility, but Meta may
reclassify them as Marketing based on content, which can significantly
increase messaging costs.
This PR introduces a Captain-powered CSAT template analyzer for
WhatsApp/Twilio WhatsApp that predicts utility fit, explains likely
risks, and suggests safer rewrites before submission. The flow is manual
(button-triggered), Captain-gated, and applies rewrites only on explicit
user action. It also updates UX copy to clearly set expectations: the
system submits as Utility, Meta makes the final categorization decision.

Fixes
https://linear.app/chatwoot/issue/CW-6424/ai-powered-whatsapp-template-classifier-for-csat-submissions


https://github.com/user-attachments/assets/8fd1d6db-2f91-447c-9771-3de271b16fd9

2026-02-24 15:11:04 +04:00

..

actions

fix: Disable enqueueing Avatar jobs if the URL is invalid (#12035)

2025-07-24 12:56:39 +04:00

assets

feat: Move email attachments from links to file attachments (#11304)

2025-04-15 23:43:12 -07:00

builders

Revert "chore: Upgrade Rails to 7.2.2 and update Gemfile dependencies (#11037)"

2026-02-03 21:09:42 -08:00

channels

fix: Move contact events to account stream rather than individual user stream (#11082)

2025-03-13 17:46:48 -07:00

config

fix: Update Arcade embed aspect ratio (#12923)

2025-11-24 20:22:27 +05:30

configs

chore: Enable the new Rubocop rules (#7122)

2023-05-19 14:37:10 +05:30

controllers

feat(csat): Add WhatsApp utility template analyzer with rewrite guidance (#13575)

2026-02-24 15:11:04 +04:00

dispatchers

Non blocking event dispatch (#652)

2020-03-29 19:18:30 +05:30

drops

feat: Add the support for custom attributes in message variables (#8511)

2023-12-08 14:13:35 -08:00

enterprise

fix: topup checkout flaky test (#13616)

2026-02-23 14:54:52 +05:30

factories

fix: Setup webhooks for manual WhatsApp Cloud channel creation (#13278)

2026-01-19 14:12:36 +04:00

finders

perf: skip conversation loading in /meta endpoint (#13564)

2026-02-20 21:20:19 +05:30

fixtures

feat: Add BE changes for captain pdf support for faq generation (#12113)

2025-08-27 20:31:22 +05:30

helpers

chore: Refactor UTM params to stay compliant with standards (#12312)

2025-08-29 11:46:52 -07:00

integration

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jobs

fix: V2 Assignment service enhancements (#13036)

2026-02-11 12:24:45 +05:30

lib

feat(csat): Add WhatsApp utility template analyzer with rewrite guidance (#13575)

2026-02-24 15:11:04 +04:00

listeners

fix: Skip notifications for private notes (#13617)

2026-02-23 15:40:54 +04:00

mailboxes

feat(CW-6187): include headers from incoming emails (#13139)

2026-01-07 12:45:54 +05:30

mailers

Revert "chore: Upgrade Rails to 7.2.2 and update Gemfile dependencies (#11037)"

2026-02-03 21:09:42 -08:00

models

Revert "chore: Upgrade Rails to 7.2.2 and update Gemfile dependencies (#11037)"

2026-02-03 21:09:42 -08:00

policies

chore: Enforce custom role permissions on conversation access (#12583)

2025-10-22 20:23:37 -07:00

presenters

fix(mailbox): handle malformed sender address headers (#13486)

2026-02-11 11:02:38 -08:00

requests/api/v1

feat: APIs to assign agents_bots as assignee in conversations (#12836)

2025-11-18 18:20:58 -08:00

services

feat(csat): Add WhatsApp utility template analyzer with rewrite guidance (#13575)

2026-02-24 15:11:04 +04:00

support

feat: Advanced Search Backend (#12917)

2026-01-07 15:30:49 +05:30

coverage_helper.rb

ci(circleci): switch coverage reporting to Qlty orb (#12337)

2025-08-31 00:39:34 +05:30

rails_helper.rb

fix: resolve mutex conflicts in Instagram webhook specs (#12154)

2025-08-11 23:31:25 +05:30

spec_helper.rb

ci(circleci): switch coverage reporting to Qlty orb (#12337)

2025-08-31 00:39:34 +05:30

test_helper.rb

ci(circleci): switch coverage reporting to Qlty orb (#12337)

2025-08-31 00:39:34 +05:30