Vishnu Narayanan 6956436a76 feat: refactor SLA evaluation logic (#9133) ...

* feat: update SLA evaluation logic

* chore: handle nrt

* chore: handle applied_sla status

* chore: refactor spec to bring down expecations in a single block

* chore: fix process_account_applied_sla spec

* chore: add spec to test multiple nrt misses

* feat: persist sla notifications

* feat: revert persist sla notifications

* chore: refactor sla_status to include active_with_misses

* chore: refactor spec

* Update evaluate_applied_sla_service.rb

* minor refactors

* clean up

* move notification related spec

* chore: refactor notifications spec to sla_event model

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Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>

2024-03-29 02:01:43 +11:00

..

controllers

feat: API to download breached conversations (#9150)

2024-03-26 09:22:49 +05:30

dashboards

chore: Refactor Response Bot Data Schema (#8011)

2023-10-01 19:31:38 -07:00

helpers/super_admin

chore: Reorganize the installation config settings (#8794)

2024-01-31 16:48:42 +04:00

jobs

feat: refactor SLA evaluation logic (#9133)

2024-03-29 02:01:43 +11:00

models

feat: refactor SLA evaluation logic (#9133)

2024-03-29 02:01:43 +11:00

policies

feat: SLA CRUD APIs (EE) (#7027)

2023-05-11 22:42:56 +05:30

services

feat: refactor SLA evaluation logic (#9133)

2024-03-29 02:01:43 +11:00

views

feat: API to download breached conversations (#9150)

2024-03-26 09:22:49 +05:30