608be1036b
Webhook payloads (`message_created`, `message_updated`) started sending channel-rendered HTML in the `content` field instead of the original raw message content after PR #12878. This broke downstream agent bots and integrations that expected plain text or markdown. Closes https://linear.app/chatwoot/issue/PLA-109/webhook-payloads-send-channel-rendered-html-instead-of-raw-content ## How to reproduce 1. Connect an agent bot to a WebWidget inbox 2. Send a message with markdown formatting (e.g. `**bold**`) from the widget 3. Observe the agent bot webhook payload — `content` field contains `<p><strong>bold</strong></p>` instead of `**bold**` ## What changed Split `MessageContentPresenter` into two public methods: - `outgoing_content` — renders markdown for the target channel (used by channel delivery services) - `webhook_content` — returns raw content with CSAT survey URL when applicable, no markdown rendering (used by `webhook_data`) Updated `Message#webhook_data` to use `webhook_content` instead of `outgoing_content`. 🤖 Generated with [Claude Code](https://claude.com/claude-code) Co-authored-by: Claude Opus 4.6 (1M context) <noreply@anthropic.com> Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
34 lines
847 B
Ruby
34 lines
847 B
Ruby
class MessageContentPresenter < SimpleDelegator
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def outgoing_content
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Messages::MarkdownRendererService.new(
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content_with_survey_link,
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conversation.inbox.channel_type,
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conversation.inbox.channel
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).render
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end
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def webhook_content
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content_with_survey_link
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end
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private
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def content_with_survey_link
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if should_append_survey_link?
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survey_link = survey_url(conversation.uuid)
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custom_message = inbox.csat_config&.dig('message')
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custom_message.present? ? "#{custom_message} #{survey_link}" : I18n.t('conversations.survey.response', link: survey_link)
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else
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content
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end
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end
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def should_append_survey_link?
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input_csat? && !inbox.web_widget?
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end
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def survey_url(conversation_uuid)
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"#{ENV.fetch('FRONTEND_URL', nil)}/survey/responses/#{conversation_uuid}"
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end
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end
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