26 lines
988 B
Ruby
26 lines
988 B
Ruby
class Conversations::ResolutionJob < ApplicationJob
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queue_as :low
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def perform(account:)
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# limiting the number of conversations to be resolved to avoid any performance issues
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resolvable_conversations = conversation_scope(account).limit(Limits::BULK_ACTIONS_LIMIT)
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resolvable_conversations.each do |conversation|
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# send message from bot that conversation has been resolved
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# do this is account.auto_resolve_message is set
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::MessageTemplates::Template::AutoResolve.new(conversation: conversation).perform if account.auto_resolve_message.present?
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conversation.add_labels(account.auto_resolve_label) if account.auto_resolve_label.present?
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conversation.toggle_status
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end
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end
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private
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def conversation_scope(account)
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if account.auto_resolve_ignore_waiting
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account.conversations.resolvable_not_waiting(account.auto_resolve_after)
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else
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account.conversations.resolvable_all(account.auto_resolve_after)
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end
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end
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end
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