Vishnu Narayanan 16282f6a66 feat: Add push/email notification support for SLA (#9140) ...

* feat: update SLA evaluation logic

* Update enterprise/app/services/sla/evaluate_applied_sla_service.rb

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>

* chore: refactor spec to bring down expecations in a single block

* chore: fix process_account_applied_sla spec

* chore: add spec to test multiple nrt misses

* feat: persist sla notifications

* feat: revert persist sla notifications

* feat: add SLA push/email notification support

* chore: refactor sla_status to include active_with_misses

* chore: add support for sla push/email notifications

* chore: refactor

* chore: add liquid templates

* chore: add spec for liquid templates

* chore: add spec for sla email notifications

* chore: add spec for SlaPolicyDrop

* chore: refactor to ee namespace

* chore: set enterprise test type to mailer

* feat: enable sla notification settings only if SLA enabled

* chore: refactor

* chore: fix spec

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>

2024-03-29 20:27:21 +11:00

..

advancedFilters.json

chore: update UI copy (#8229)

2023-10-27 16:05:42 +05:30

agentBots.json

chore: update UI copy (#8229)

2023-10-27 16:05:42 +05:30

agentMgmt.json

feat: Ability to improve drafts in the editor using GPT integration (#6957)

2023-04-24 23:52:23 +05:30

attributesMgmt.json

feat: Support Regex validation for custom attributes (#7856)

2024-01-23 18:01:57 +04:00

auditLogs.json

feat: auditlog for team and inbox member updates (#7516)

2023-08-15 19:55:19 -07:00

automation.json

feat: Custom attributes in automations and refactor (#4548)

2022-11-10 10:53:29 +05:30

bulkActions.json

chore: update UI copy (#8229)

2023-10-27 16:05:42 +05:30

campaign.json

fix: Trigger campaigns only during business hours (#3085)

2021-10-12 17:58:33 +05:30

cannedMgmt.json

chore: update UI copy (#8229)

2023-10-27 16:05:42 +05:30

chatlist.json

feat: Advanced conversation sort options (#8532)

2023-12-12 19:59:31 -08:00

contact.json

feat: Ability to block contacts permanently (#8922)

2024-02-21 14:18:42 -08:00

contactFilters.json

feat: Ability filter blocked contacts (#9048)

2024-03-20 18:11:50 +05:30

conversation.json

feat: SLA threshold card component (#9163)

2024-03-27 13:19:51 +05:30

csatMgmt.json

feat: more CSAT filters (#7038)

2023-05-18 22:50:46 +05:30

emoji.json

feat: Adds the ability to set an emoji for help center category (#8111)

2023-10-20 13:52:30 +05:30

generalSettings.json

feat: add push notification when SLA missed (#9078)

2024-03-11 21:49:41 +05:30

helpCenter.json

fix: Update help center styles, fix routing issues (#9061)

2024-03-04 09:57:14 -08:00

inbox.json

feat: add push notification when SLA missed (#9078)

2024-03-11 21:49:41 +05:30

inboxMgmt.json

chore: Fix typo in Inbox Management copy (#8750)

2024-01-22 13:07:36 +04:00

index.js

feat(ee): Add SLA management UI (#8777)

2024-02-20 23:03:22 -08:00

integrationApps.json

feat: Add Integration hooks UI (#2301)

2021-06-06 16:59:05 +05:30

integrations.json

fix: Update email alerts for Slack integration (#7739)

2023-08-17 11:46:37 -07:00

labelsMgmt.json

feat: label suggestion UI (#7480)

2023-07-13 09:16:09 +05:30

login.json

feat: Minor improvements to login UI (#7494)

2023-07-12 13:35:02 -07:00

macros.json

feat: Add the ability for the agents to execute a macro (#5698)

2022-10-24 20:33:59 -07:00

report.json

feat: Add the bot performance reports UI (#9036)

2024-03-14 23:04:14 -07:00

resetPassword.json

feat: Support dark mode in login pages (#7420)

2023-07-01 07:49:52 +05:30

search.json

feat: Include email in the searched result (#7397)

2023-06-27 21:05:36 +05:30

setNewPassword.json

feat: update product copy [CWM-45] (#6372)

2023-04-25 22:02:15 -07:00

settings.json

feat: Add push/email notification support for SLA (#9140)

2024-03-29 20:27:21 +11:00

signup.json

feat: update product copy [CWM-45] (#6372)

2023-04-25 22:02:15 -07:00

sla.json

feat: Update the design for SLA policy management pages (#9136)

2024-03-22 14:39:09 -07:00

teamsSettings.json

chore: Fix typo in en localisation file (#4405)

2022-04-06 20:21:19 +05:30

webhooks.json

Feature: As a admin, I should be able to add webhooks to account (#572)

2020-02-29 17:43:49 +05:30

whatsappTemplates.json

feat: Add support for Whatsapp template messages in the UI (#4711)

2022-06-07 17:33:33 +05:30