Files
leadchat/lib/captain/summary_service.rb
Petterson b7b6e67df7 fix(captain): localize AI summary to account language (#13790)
AI-generated summaries now respect the account's language setting.
Previously, summaries were always returned in English regardless of the
user's configured language, making section headings like "Customer
Intent" and "Action Items" appear in English even for non-English
accounts.

Previous behavior:
<img width="1336" height="790" alt="image"
src="https://github.com/user-attachments/assets/5df8b78b-1218-438d-9578-a806b5cb94ac"
/>


Current Behavior: 
<img width="1253" height="372" alt="image"
src="https://github.com/user-attachments/assets/ae932c97-06da-4baf-9f77-9719bc9162e8"
/>


## What changed
- Added explicit account locale to the AI system prompt in
`Captain::SummaryService`
- Updated the summary prompt template to instruct the model to translate
section headings

## How to test
1. Configure an account with a non-English language (e.g., Portuguese)
2. Open a conversation with messages
3. Use the Copilot "Summarize" feature
4. Verify that section headings ("Customer Intent", "Conversation
Summary", etc.) appear in the account's language

---------

Co-authored-by: Aakash Bakhle <48802744+aakashb95@users.noreply.github.com>
2026-04-14 17:36:10 +05:30

28 lines
547 B
Ruby

class Captain::SummaryService < Captain::BaseTaskService
pattr_initialize [:account!, :conversation_display_id!]
def perform
make_api_call(
model: GPT_MODEL,
messages: [
{ role: 'system', content: system_prompt },
{ role: 'user', content: conversation.to_llm_text(include_contact_details: false) }
]
)
end
private
def system_prompt
<<~PROMPT
#{prompt_from_file('summary')}
Reply in #{account.locale_english_name}.
PROMPT
end
def event_name
'summarize'
end
end