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47bdb6d2bb44e61a3595724ba2efe20962df6815
leadchat/config/features.yml
Pranav 47bdb6d2bb feat: Clean up email configuration for from and reply to emails (#12453) 
We first added conversation continuity for the live chat widget, and
then carried the same logic over to email channels.

The problem was that this added a reply+conversationUUID@domain.com as
the reply-to for emails, which was unnecessary. For email channels, the
reply-to can just be the channel’s own email address.

That extra layer made things more complex than it needed to be. In this
PR, I’ve cleaned up the config so it’s simpler. The table below shows
how it’ll work going forward.

---

| Type | From Email | Reply To Email |
| -- | -- | -- |
| Standard IMAP, SMTP email channel | channel.email | channel.email |
| Google OAuth Email channel | channel.email | channel.email |
| Microsoft OAuth Email channel | channel.email | channel.email |
| Email forwarded to Chatwoot, brought their own SMTP | channel.email |
channel.email |
| Imap to fetch email, Use Chatwoot's SMTP | channel.email if verified
with Chatwoot's SMTP provider. Otherwise account support email |
channel.email |
| Email forwarded to Chatwoot, Use Chatwoot's SMTP | channel.email if
verified with Chatwoot's SMTP provider. Otherwise account support email
| channel.email |
| -- | --  | -- |
| Website Live Chat - Conversation Continuity Inbound Emails enabled|
Account Support Email | reply+{conversation-uuid}@{account_domain} |
| Website Live Chat - Conversation Continuity Inbound Emails disabled|
Account Support Email | Account Support Email |

Fixes https://github.com/chatwoot/chatwoot/issues/10614
Fixes https://github.com/chatwoot/chatwoot/issues/10521
Fixes https://github.com/chatwoot/chatwoot/issues/10300
Fixes https://github.com/chatwoot/chatwoot/issues/10091
Fixes https://github.com/chatwoot/chatwoot/issues/4890
Fixes https://github.com/chatwoot/chatwoot/issues/10676
Fixes https://github.com/chatwoot/chatwoot/issues/10756
Fixes https://github.com/chatwoot/chatwoot/issues/11515
Fixes https://github.com/chatwoot/chatwoot/issues/9471

---------

Co-authored-by: Sojan Jose <sojan@pepalo.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2025-09-24 11:36:53 -07:00

223 lines
5.7 KiB
YAML
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# DO NOT change the order of features EVER
############################################
# name: the name to be used internally in the code
# display_name: the name to be used in the UI
# enabled: whether the feature is enabled by default
# help_url: the url to the help center article
# chatwoot_internal: whether the feature is internal to Chatwoot and should not be shown in the UI for other self hosted installations
# deprecated: purpose of feature flag is done, no need to show it in the UI anymore
- name: inbound_emails
display_name: Inbound Emails
enabled: true
- name: channel_email
display_name: Email Channel
enabled: true
help_url: https://chwt.app/hc/email
- name: channel_facebook
display_name: Facebook Channel
enabled: true
help_url: https://chwt.app/hc/fb
- name: channel_twitter
display_name: Twitter Channel
enabled: true
deprecated: true
- name: ip_lookup
display_name: IP Lookup
enabled: false
- name: disable_branding
display_name: Disable Branding
enabled: false
premium: true
- name: email_continuity_on_api_channel
display_name: Email Continuity on API Channel
enabled: false
- name: help_center
display_name: Help Center
enabled: true
help_url: https://chwt.app/hc/help-center
- name: agent_bots
display_name: Agent Bots
enabled: true
help_url: https://chwt.app/hc/agent-bots
- name: macros
display_name: Macros
enabled: true
- name: agent_management
display_name: Agent Management
enabled: true
- name: team_management
display_name: Team Management
enabled: true
help_url: https://chwt.app/hc/teams
- name: inbox_management
display_name: Inbox Management
enabled: true
- name: labels
display_name: Labels
enabled: true
help_url: https://chwt.app/hc/labels
- name: custom_attributes
display_name: Custom Attributes
enabled: true
help_url: https://chwt.app/hc/custom-attributes
- name: automations
display_name: Automations
enabled: true
- name: canned_responses
display_name: Canned Responses
enabled: true
help_url: https://chwt.app/hc/canned
- name: integrations
display_name: Integrations
enabled: true
help_url: https://chwt.app/hc/integrations
- name: voice_recorder
display_name: Voice Recorder
enabled: true
- name: mobile_v2
display_name: Mobile App V2
enabled: false
deprecated: true
- name: channel_website
display_name: Website Channel
enabled: true
- name: campaigns
display_name: Campaigns
enabled: true
help_url: https://chwt.app/hc/campaigns
- name: reports
display_name: Reports
enabled: true
help_url: https://chwt.app/hc/reports
- name: crm
display_name: CRM
enabled: true
- name: auto_resolve_conversations
display_name: Auto Resolve Conversations
enabled: true
- name: custom_reply_email
display_name: Custom Reply Email
enabled: false
- name: custom_reply_domain
display_name: Custom Reply Domain
enabled: false
- name: audit_logs
display_name: Audit Logs
enabled: false
premium: true
- name: response_bot
display_name: Response Bot
enabled: false
premium: true
deprecated: true
- name: message_reply_to
display_name: Message Reply To
enabled: false
help_url: https://chwt.app/hc/reply-to
deprecated: true
- name: insert_article_in_reply
display_name: Insert Article in Reply
enabled: false
deprecated: true
- name: inbox_view
display_name: Inbox View
enabled: false
chatwoot_internal: true
- name: sla
display_name: SLA
enabled: false
premium: true
help_url: https://chwt.app/hc/sla
- name: help_center_embedding_search
display_name: Help Center Embedding Search
enabled: false
premium: true
chatwoot_internal: true
- name: linear_integration
display_name: Linear Integration
enabled: false
- name: captain_integration
display_name: Captain
enabled: false
premium: true
- name: custom_roles
display_name: Custom Roles
enabled: false
premium: true
- name: chatwoot_v4
display_name: Chatwoot V4
enabled: true
- name: report_v4
display_name: Report V4
enabled: true
deprecated: true
- name: contact_chatwoot_support_team
display_name: Contact Chatwoot Support Team
enabled: true
chatwoot_internal: true
- name: shopify_integration
display_name: Shopify Integration
enabled: false
chatwoot_internal: true
- name: search_with_gin
display_name: Search messages with GIN
enabled: false
chatwoot_internal: true
- name: channel_instagram
display_name: Instagram Channel
enabled: true
- name: crm_integration
display_name: CRM Integration
enabled: false
- name: channel_voice
display_name: Voice Channel
enabled: false
chatwoot_internal: true
- name: notion_integration
display_name: Notion Integration
enabled: false
- name: captain_integration_v2
display_name: Captain V2
enabled: false
premium: true
chatwoot_internal: true
- name: whatsapp_embedded_signup
display_name: WhatsApp Embedded Signup
enabled: false
deprecated: true
- name: whatsapp_campaign
display_name: WhatsApp Campaign
enabled: false
- name: crm_v2
display_name: CRM V2
enabled: false
chatwoot_internal: true
- name: assignment_v2
display_name: Assignment V2
enabled: false
chatwoot_internal: true
- name: twilio_content_templates
display_name: Twilio Content Templates
enabled: false
deprecated: true
- name: advanced_search
display_name: Advanced Search
enabled: false
premium: true
chatwoot_internal: true
- name: saml
display_name: SAML
enabled: false
premium: true
- name: advanced_search_indexing
display_name: Advanced Search Indexing
enabled: false
premium: true
chatwoot_internal: true
- name: reply_mailer_migration
# This feature is temporary only to migrate reply mailer to new email builder
# Once the migration is done, this feature can be removed
display_name: Reply Mailer Migration
enabled: false
chatwoot_internal: true
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