Files
leadchat/enterprise/app/services/captain/copilot/chat_service.rb
Shivam Mishra 3a4249da11 feat: Add support for multi-language support for Captain (#11068)
This PR implements the following features

- FAQs from conversations will be generated in account language
- Contact notes will be generated in account language
- Copilot chat will respond in user language, unless the agent asks the
question in a different language

## Changes
### Copilot Chat

- Update the prompt to include an instruction for the language, the bot
will reply in asked language, but will default to account language
- Update the `ChatService` class to include pass the language to
`SystemPromptsService`

### FAQ and Contact note generation

- Update contact note generator and conversation generator to include
account locale
- Pass the account locale to `SystemPromptsService`


<details><summary>Screenshots</summary>

#### FAQs being generated in system langauge

![CleanShot 2025-03-12 at 13 32
30@2x](https://github.com/user-attachments/assets/84685bd8-3785-4432-aff3-419f60d96dd3)


#### Copilot responding in system language

![CleanShot 2025-03-12 at 13 47
03@2x](https://github.com/user-attachments/assets/38383293-4228-47bd-b74a-773e9a194f90)


</details>

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
2025-03-19 18:25:33 -07:00

45 lines
1.1 KiB
Ruby

require 'openai'
class Captain::Copilot::ChatService < Llm::BaseOpenAiService
include Captain::ChatHelper
def initialize(assistant, config)
super()
@assistant = assistant
@conversation_history = config[:conversation_history]
@previous_messages = config[:previous_messages] || []
@language = config[:language] || 'english'
@messages = [system_message, conversation_history_context] + @previous_messages
@response = ''
end
def generate_response(input)
@messages << { role: 'user', content: input } if input.present?
response = request_chat_completion
Rails.logger.info("[CAPTAIN][CopilotChatService] Incrementing response usage for #{@assistant.account.id}")
@assistant.account.increment_response_usage
response
end
private
def system_message
{
role: 'system',
content: Captain::Llm::SystemPromptsService.copilot_response_generator(@assistant.config['product_name'], @language)
}
end
def conversation_history_context
{
role: 'system',
content: "
Message History with the user is below:
#{@conversation_history}
"
}
end
end