d8c5dda36c
New API Documentation
GET
/api/v2/accounts/{account_id}/reports/first_response_time_distribution
- Returns first response time distribution grouped by channel type
- Shows conversation counts in time buckets: 0-1h, 1-4h, 4-8h, 8-24h,
24h+
- Parameters: since, until (Unix timestamps)
GET /api/v2/accounts/{account_id}/reports/inbox_label_matrix
- Returns a matrix of conversation counts for inbox-label combinations
- Parameters: since, until, inbox_ids[], label_ids[]
Fixes
- Removed unused business_hours boolean parameter from
/api/v2/accounts/{account_id}/summary_reports/channel
- Updated ReDoc script from unstable @next to stable @2.1.5 version to
fix empty swagger page
51 lines
1.1 KiB
YAML
51 lines
1.1 KiB
YAML
type: object
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description: Inbox-label matrix report showing the count of conversations for each inbox-label combination.
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properties:
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inboxes:
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type: array
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description: List of inboxes included in the report
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items:
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type: object
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properties:
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id:
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type: number
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description: The inbox ID
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name:
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type: string
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description: The inbox name
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labels:
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type: array
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description: List of labels included in the report
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items:
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type: object
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properties:
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id:
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type: number
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description: The label ID
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title:
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type: string
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description: The label title
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matrix:
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type: array
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description: 2D array where matrix[i][j] represents the count of conversations in inboxes[i] with labels[j]
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items:
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type: array
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items:
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type: number
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example:
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inboxes:
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- id: 1
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name: Website Chat
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- id: 2
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name: Email Support
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labels:
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- id: 1
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title: bug
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- id: 2
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title: feature-request
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- id: 3
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title: urgent
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matrix:
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- [10, 5, 3]
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- [8, 12, 2]
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