a18d54b706
* Chore: Enable file upload for facebook messenger * Chore: Fix attachments * Chore: Fix Specs * Fix ReplyBox file attachment logic * Set default value for message Co-authored-by: Pranav Raj Sreepuram <pranavrajs@gmail.com>
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1.5 KiB
path, title
| path | title |
|---|---|
| /docs/channels/feature-comparison | Supported features on channels |
Supported message type
| Channel | Incoming/Outgoing message | Activity message | Template message |
|---|---|---|---|
| Website | Yes | Yes | Yes |
| Yes | Yes | No | |
| Twitter DM | Yes | Yes | No |
| Tweets | Yes | Yes | No |
| SMS | Yes | Yes | No |
| Yes | Yes | No |
Maximum message size (number of characters)
| Channel | Maximum message size |
|---|---|
| Website | 10,000 |
| 640 | |
| Twitter DM | 10,000 |
| Tweets | 280 |
| SMS | 160 |
| 10,000 |
Outgoing message restriction
| Channel | Restriction |
|---|---|
| Website | No restriction |
| Cannot send promotional messages 24 hours after the last incoming message | |
| Twitter DM | No restriction |
| Tweets | No restriction |
| SMS | No restriction |
| Cannot send any message other than Whatsapp approved template messages 24 hours after the last incoming message |
Available features
| Channel | Channel greeting | Attachments | Agent Auto assignment | Slack |
|---|---|---|---|---|
| Website | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | No | |
| Twitter DM | Yes | No | Yes | No |
| Tweets | Yes | No | Yes | No |
| SMS | Yes | No | Yes | No |
| Yes | Yes | Yes | No |