399c91adaa
# Pull Request Template ## Description This PR includes, 1. **Channel-specific formatting and menu options** for the rich reply editor. 2. **Removal of the plain reply editor** and full **standardization** on the rich reply editor across all channels. 3. **Fix for multiple canned responses insertion:** * **Before:** The plain editor only allowed inserting canned responses at the beginning of a message, making it impossible to combine multiple canned responses in a single reply. This caused inconsistent behavior across the app. * **Solution:** Replaced the plain reply editor with the rich (ProseMirror) editor to ensure a unified experience. Agents can now insert multiple canned responses at any cursor position. 4. **Floating editor menu** for the reply box to improve accessibility and overall user experience. 5. **New Strikethrough formatting option** added to the editor menu. --- **Editor repo PR**: https://github.com/chatwoot/prosemirror-schema/pull/36 Fixes https://github.com/chatwoot/chatwoot/issues/12517, [CW-5924](https://linear.app/chatwoot/issue/CW-5924/standardize-the-editor), [CW-5679](https://linear.app/chatwoot/issue/CW-5679/allow-inserting-multiple-canned-responses-in-a-single-message) ## Type of change - [x] Bug fix (non-breaking change which fixes an issue) ## How Has This Been Tested? ### Screenshot **Dark** <img width="850" height="345" alt="image" src="https://github.com/user-attachments/assets/47748e6c-380f-44a3-9e3b-c27e0c830bd0" /> **Light** <img width="850" height="345" alt="image" src="https://github.com/user-attachments/assets/6746cf32-bf63-4280-a5bd-bbd42c3cbe84" /> ## Checklist: - [x] My code follows the style guidelines of this project - [x] I have performed a self-review of my code - [x] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [x] My changes generate no new warnings - [x] I have added tests that prove my fix is effective or that my feature works - [x] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules --------- Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com> Co-authored-by: Pranav <pranav@chatwoot.com> Co-authored-by: Vinay Keerthi <11478411+stonecharioteer@users.noreply.github.com>
27 lines
835 B
Ruby
27 lines
835 B
Ruby
class MessageContentPresenter < SimpleDelegator
|
|
def outgoing_content
|
|
content_to_send = if should_append_survey_link?
|
|
survey_link = survey_url(conversation.uuid)
|
|
custom_message = inbox.csat_config&.dig('message')
|
|
custom_message.present? ? "#{custom_message} #{survey_link}" : I18n.t('conversations.survey.response', link: survey_link)
|
|
else
|
|
content
|
|
end
|
|
|
|
Messages::MarkdownRendererService.new(
|
|
content_to_send,
|
|
conversation.inbox.channel_type
|
|
).render
|
|
end
|
|
|
|
private
|
|
|
|
def should_append_survey_link?
|
|
input_csat? && !inbox.web_widget?
|
|
end
|
|
|
|
def survey_url(conversation_uuid)
|
|
"#{ENV.fetch('FRONTEND_URL', nil)}/survey/responses/#{conversation_uuid}"
|
|
end
|
|
end
|