329b749702
- Add API documentation for inbox, agent, and team summary report
endpoints
- These endpoints return conversation statistics grouped by
inbox/agent/team for a given date range
Endpoints documented:
GET /api/v2/accounts/{account_id}/summary_reports/inbox │ Conversation
stats grouped by inbox │
GET /api/v2/accounts/{account_id}/summary_reports/agent │ Conversation
stats grouped by agent │
GET /api/v2/accounts/{account_id}/summary_reports/team │ Conversation
stats grouped by team │
Query parameters (all endpoints):
- since - Start timestamp (Unix)
- until - End timestamp (Unix)
- business_hours - Calculate metrics using business hours only
Response fields:
- id - Inbox/Agent/Team ID
- conversations_count - Total conversations in date range
- resolved_conversations_count - Resolved conversations in date range
- avg_resolution_time - Average resolution time (seconds)
- avg_first_response_time - Average first response time (seconds)
- avg_reply_time - Average reply time (seconds)
24 lines
684 B
YAML
24 lines
684 B
YAML
tags:
|
|
- Reports
|
|
operationId: get-team-summary-report
|
|
summary: Get conversation statistics grouped by team
|
|
security:
|
|
- userApiKey: []
|
|
description: |
|
|
Get conversation statistics grouped by team for a given date range.
|
|
Returns metrics for each team including conversation counts, resolution counts,
|
|
average first response time, average resolution time, and average reply time.
|
|
responses:
|
|
'200':
|
|
description: Success
|
|
content:
|
|
application/json:
|
|
schema:
|
|
$ref: '#/components/schemas/team_summary'
|
|
'403':
|
|
description: Access denied
|
|
content:
|
|
application/json:
|
|
schema:
|
|
$ref: '#/components/schemas/bad_request_error'
|