Files
leadchat/app/services/conversations/assignment_service.rb
Sojan Jose 5f2b2f4221 feat: APIs to assign agents_bots as assignee in conversations (#12836)
## Summary
- add an assignee_agent_bot_id column as an initital step to prototype
this before fully switching to polymorphic assignee
- update assignment APIs and conversation list / show endpoints to
reflect assignee as agent bot
- ensure webhook payloads contains agent bot assignee


[Codex
Task](https://chatgpt.com/codex/tasks/task_e_6912833377e48326b6641b9eee32d50f)

---------

Co-authored-by: Pranav <pranav@chatwoot.com>
2025-11-18 18:20:58 -08:00

44 lines
958 B
Ruby

class Conversations::AssignmentService
def initialize(conversation:, assignee_id:, assignee_type: nil)
@conversation = conversation
@assignee_id = assignee_id
@assignee_type = assignee_type
end
def perform
agent_bot_assignment? ? assign_agent_bot : assign_agent
end
private
attr_reader :conversation, :assignee_id, :assignee_type
def assign_agent
conversation.assignee = assignee
conversation.assignee_agent_bot = nil
conversation.save!
assignee
end
def assign_agent_bot
return unless agent_bot
conversation.assignee = nil
conversation.assignee_agent_bot = agent_bot
conversation.save!
agent_bot
end
def assignee
@assignee ||= conversation.account.users.find_by(id: assignee_id)
end
def agent_bot
@agent_bot ||= AgentBot.accessible_to(conversation.account).find_by(id: assignee_id)
end
def agent_bot_assignment?
assignee_type.to_s == 'AgentBot'
end
end