329b749702
- Add API documentation for inbox, agent, and team summary report
endpoints
- These endpoints return conversation statistics grouped by
inbox/agent/team for a given date range
Endpoints documented:
GET /api/v2/accounts/{account_id}/summary_reports/inbox │ Conversation
stats grouped by inbox │
GET /api/v2/accounts/{account_id}/summary_reports/agent │ Conversation
stats grouped by agent │
GET /api/v2/accounts/{account_id}/summary_reports/team │ Conversation
stats grouped by team │
Query parameters (all endpoints):
- since - Start timestamp (Unix)
- until - End timestamp (Unix)
- business_hours - Calculate metrics using business hours only
Response fields:
- id - Inbox/Agent/Team ID
- conversations_count - Total conversations in date range
- resolved_conversations_count - Resolved conversations in date range
- avg_resolution_time - Average resolution time (seconds)
- avg_first_response_time - Average first response time (seconds)
- avg_reply_time - Average reply time (seconds)
24 lines
689 B
YAML
24 lines
689 B
YAML
tags:
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- Reports
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operationId: get-agent-summary-report
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summary: Get conversation statistics grouped by agent
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security:
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- userApiKey: []
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description: |
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Get conversation statistics grouped by agent for a given date range.
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Returns metrics for each agent including conversation counts, resolution counts,
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average first response time, average resolution time, and average reply time.
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responses:
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'200':
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description: Success
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content:
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application/json:
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schema:
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$ref: '#/components/schemas/agent_summary'
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'403':
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description: Access denied
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content:
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application/json:
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schema:
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$ref: '#/components/schemas/bad_request_error'
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