6d4551bca2
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com> Co-authored-by: Pranav <pranav@chatwoot.com>
82 lines
2.5 KiB
JSON
82 lines
2.5 KiB
JSON
{
|
|
"SLA": {
|
|
"HEADER": "SLA",
|
|
"ADD_ACTION": "Add SLA",
|
|
"DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",
|
|
"LEARN_MORE": "Learn more about SLA",
|
|
"LOADING": "Fetching SLAs",
|
|
"LIST": {
|
|
"404": "There are no SLAs available in this account.",
|
|
"BUSINESS_HOURS_ON": "Business hours on",
|
|
"BUSINESS_HOURS_OFF": "Business hours off",
|
|
"RESPONSE_TYPES": {
|
|
"FRT": "First response time threshold",
|
|
"NRT": "Next response time threshold",
|
|
"RT": "Resolution time threshold",
|
|
"SHORT_HAND": {
|
|
"FRT": "FRT",
|
|
"NRT": "NRT",
|
|
"RT": "RT"
|
|
}
|
|
}
|
|
},
|
|
"FORM": {
|
|
"NAME": {
|
|
"LABEL": "SLA Name",
|
|
"PLACEHOLDER": "SLA Name",
|
|
"REQUIRED_ERROR": "SLA name is required",
|
|
"MINIMUM_LENGTH_ERROR": "Minimum length 2 is required",
|
|
"VALID_ERROR": "Only Alphabets, Numbers, Hyphen and Underscore are allowed"
|
|
},
|
|
"DESCRIPTION": {
|
|
"LABEL": "Description",
|
|
"PLACEHOLDER": "SLA for premium customers"
|
|
},
|
|
"FIRST_RESPONSE_TIME": {
|
|
"LABEL": "First Response Time",
|
|
"PLACEHOLDER": "5"
|
|
},
|
|
"NEXT_RESPONSE_TIME": {
|
|
"LABEL": "Next Response Time",
|
|
"PLACEHOLDER": "5"
|
|
},
|
|
"RESOLUTION_TIME": {
|
|
"LABEL": "Resolution Time",
|
|
"PLACEHOLDER": "60"
|
|
},
|
|
"BUSINESS_HOURS": {
|
|
"LABEL": "Business Hours",
|
|
"PLACEHOLDER": "Only during business hours"
|
|
},
|
|
"THRESHOLD_TIME": {
|
|
"INVALID_FORMAT_ERROR": "Threshold should be a number and greater than zero"
|
|
},
|
|
"EDIT": "Edit",
|
|
"CREATE": "Create",
|
|
"DELETE": "Delete",
|
|
"CANCEL": "Cancel"
|
|
},
|
|
"ADD": {
|
|
"TITLE": "Add SLA",
|
|
"DESC": "SLAs: Friendly promises for great service!",
|
|
"API": {
|
|
"SUCCESS_MESSAGE": "SLA added successfully",
|
|
"ERROR_MESSAGE": "There was an error, please try again"
|
|
}
|
|
},
|
|
"DELETE": {
|
|
"TITLE": "Delete SLA",
|
|
"API": {
|
|
"SUCCESS_MESSAGE": "SLA deleted successfully",
|
|
"ERROR_MESSAGE": "There was an error, please try again"
|
|
},
|
|
"CONFIRM": {
|
|
"TITLE": "Confirm Deletion",
|
|
"MESSAGE": "Are you sure you want to delete ",
|
|
"YES": "Yes, Delete ",
|
|
"NO": "No, Keep "
|
|
}
|
|
}
|
|
}
|
|
}
|