c42dd8a23e
# Pull Request Template ## Linear task: https://linear.app/chatwoot/issue/CW-4482/captain-should-be-able-to-access-private-notes-only-on-copilot ## Description Captain should be able to access private notes (only on copilot) ## Type of change - [x] New feature (non-breaking change which adds functionality) ## How Has This Been Tested?   ## Checklist: - [ ] My code follows the style guidelines of this project - [ ] I have performed a self-review of my code - [ ] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [ ] My changes generate no new warnings - [ ] I have added tests that prove my fix is effective or that my feature works - [ ] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules --------- Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
54 lines
1.7 KiB
Ruby
54 lines
1.7 KiB
Ruby
class LlmFormatter::ConversationLlmFormatter < LlmFormatter::DefaultLlmFormatter
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def format(config = {})
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sections = []
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sections << "Conversation ID: ##{@record.display_id}"
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sections << "Channel: #{@record.inbox.channel.name}"
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sections << 'Message History:'
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sections << if @record.messages.any?
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build_messages(config)
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else
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'No messages in this conversation'
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end
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sections << "Contact Details: #{@record.contact.to_llm_text}" if config[:include_contact_details]
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attributes = build_attributes
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if attributes.present?
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sections << 'Conversation Attributes:'
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sections << attributes
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end
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sections.join("\n")
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end
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private
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def build_messages(config = {})
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return "No messages in this conversation\n" if @record.messages.empty?
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message_text = ''
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messages = @record.messages.where.not(message_type: :activity).order(created_at: :asc)
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messages.each do |message|
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# Skip private messages unless explicitly included in config
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next if message.private? && !config[:include_private_messages]
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message_text << format_message(message)
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end
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message_text
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end
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def format_message(message)
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sender = message.message_type == 'incoming' ? 'User' : 'Support agent'
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sender = "[Private Note] #{sender}" if message.private?
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"#{sender}: #{message.content}\n"
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end
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def build_attributes
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attributes = @record.account.custom_attribute_definitions.with_attribute_model('conversation_attribute').map do |attribute|
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"#{attribute.attribute_display_name}: #{@record.custom_attributes[attribute.attribute_key]}"
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end
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attributes.join("\n")
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end
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end
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