99997a701a
Implements comprehensive Twilio WhatsApp content template support (Phase
1) enabling text, media, and quick reply templates with proper parameter
conversion, sync capabilities, and feature flag protection.
### Features Implemented
**Template Types Supported**
- Basic Text Templates: Simple text with variables ({{1}}, {{2}})
- Media Templates: Image/Video/Document templates with text variables
- Quick Reply Templates: Interactive button templates
- Phase 2 (Future): List Picker, Call-to-Action, Catalog, Carousel,
Authentication templates
**Template Synchronization**
- API Endpoint: POST
/api/v1/accounts/{account_id}/inboxes/{inbox_id}/sync_templates
- Background Job: Channels::Twilio::TemplatesSyncJob
- Storage: JSONB format in channel_twilio_sms.content_templates
- Auto-categorization: UTILITY, MARKETING, AUTHENTICATION categories
### Template Examples Tested
#### Text template
```
{ "name": "greet", "language": "en" }
```
#### Template with variables
```
{ "name": "order_status", "parameters": [{"type": "body", "parameters": [{"text": "John"}]}] }
```
#### Media template with image
```
{ "name": "product_showcase", "parameters": [
{"type": "header", "parameters": [{"image": {"link": "image.jpg"}}]},
{"type": "body", "parameters": [{"text": "iPhone"}, {"text": "$999"}]}
]}
```
#### Preview
<img width="1362" height="1058" alt="CleanShot 2025-08-26 at 10 01
51@2x"
src="https://github.com/user-attachments/assets/cb280cea-08c3-44ca-8025-58a96cb3a451"
/>
<img width="1308" height="1246" alt="CleanShot 2025-08-26 at 10 02
02@2x"
src="https://github.com/user-attachments/assets/9ea8537a-61e9-40f5-844f-eaad337e1ddd"
/>
#### User guide
https://www.chatwoot.com/hc/user-guide/articles/1756195741-twilio-content-templates
---------
Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
52 lines
1.7 KiB
JSON
52 lines
1.7 KiB
JSON
{
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"CONTENT_TEMPLATES": {
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"MODAL": {
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"TITLE": "Twilio Templates",
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"SUBTITLE": "Select the Twilio template you want to send",
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"TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
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},
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"PICKER": {
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"SEARCH_PLACEHOLDER": "Search Templates",
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"NO_TEMPLATES_FOUND": "No templates found for",
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"NO_CONTENT": "No content",
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"HEADER": "Header",
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"BODY": "Body",
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"FOOTER": "Footer",
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"BUTTONS": "Buttons",
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"CATEGORY": "Category",
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"MEDIA_CONTENT": "Media Content",
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"MEDIA_CONTENT_FALLBACK": "media content",
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"NO_TEMPLATES_AVAILABLE": "No Twilio templates available. Click refresh to sync templates from Twilio.",
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"REFRESH_BUTTON": "Refresh templates",
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"REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
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"REFRESH_ERROR": "Failed to refresh templates. Please try again.",
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"LABELS": {
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"LANGUAGE": "Language",
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"TEMPLATE_BODY": "Template Body",
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"CATEGORY": "Category"
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},
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"TYPES": {
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"MEDIA": "Media",
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"QUICK_REPLY": "Quick Reply",
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"TEXT": "Text"
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}
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},
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"PARSER": {
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"VARIABLES_LABEL": "Variables",
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"LANGUAGE": "Language",
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"CATEGORY": "Category",
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"VARIABLE_PLACEHOLDER": "Enter {variable} value",
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"GO_BACK_LABEL": "Go Back",
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"SEND_MESSAGE_LABEL": "Send Message",
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"FORM_ERROR_MESSAGE": "Please fill all variables before sending",
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"MEDIA_HEADER_LABEL": "{type} Header",
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"MEDIA_URL_LABEL": "Enter full media URL",
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"MEDIA_URL_PLACEHOLDER": "https://example.com/image.jpg"
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},
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"FORM": {
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"BACK_BUTTON": "Back",
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"SEND_MESSAGE_BUTTON": "Send Message"
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}
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}
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}
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