Sojan Jose 135be52431 feat: Introduce last responding agent option to automation assign agent (#12326) ...

Introduce a `Last Responding Agent` options to assign_agents action in
automations to cover the following use cases.

- Assign conversations to first responding agent : ( automation message
created at , if assignee is nil, assign last responding agent )
- Ensure conversations are not resolved with out an assignee : (
automation conversation resolved at : if assignee is nil, assign last
responding agent )

and potential other cases.

fixes: #1592

2026-04-16 18:54:35 +05:30

..

account

fix: account email validation during signup (#11307)

2025-05-20 20:45:39 -07:00

auto_assignment

feat: show assignment policy name in auto-assignment activity messages (#13598)

2026-02-24 13:32:54 +05:30

automation_rules

feat: add automation condition to filter private notes (#12102)

2026-04-13 10:40:46 +05:30

base

chore: Add cache to improve widget performance (#11163)

2025-03-24 16:04:49 -07:00

contacts

feat: outbound voice call essentials (#12782)

2025-11-24 17:47:00 -08:00

conversations

feat: allow agent bots to toggle typing status (#13705)

2026-03-05 08:13:52 -08:00

crm

feat: fallback on phone number to update lead (#13910)

2026-03-26 12:32:27 +05:30

data_import

fix: downcase email before finding (#8921)

2024-02-21 18:51:00 +05:30

email

chore: Migrate mailers from the worker to jobs (#12331)

2025-10-21 16:36:37 -07:00

email_templates

chore: Fix emails being sent with the wrong translations (#2236)

2021-06-08 22:45:01 +05:30

facebook

feat(facebook): use HUMAN_AGENT tag for Messenger replies when human-agent config is enabled (#13690)

2026-03-02 15:32:59 +04:00

filters

refactor: extract custom attribute methods from FilterService (#13743)

2026-03-10 14:15:52 +05:30

geocoder

fix: ip-lookup database lazy loading for all environments (#8052)

2024-10-22 23:18:30 -07:00

google

feat: add Google Email fetch and OAuth token refresh service (#9603)

2024-06-11 14:22:03 +05:30

imap

fix: call authorization_error! on IMAP auth failures (#13560) (revert) (#13671)

2026-02-26 18:45:18 -08:00

instagram

fix: Handle Instagram API error codes properly in message processing (#13002)

2025-12-04 18:53:50 +05:30

internal

fix: use last_activity_at for orphan conversation cleanup timeframe (#13859)

2026-03-20 16:28:05 +05:30

labels

fix: Update associations when a label is updated (#3046)

2021-09-21 10:16:32 +05:30

line

fix(line): Use non-expiring URLs for image and video messages (#13949)

2026-04-01 17:29:12 +05:30

linear

feat: Add activity messages for linear actions (#11654)

2025-06-13 11:57:11 +05:30

liquid

feat: Add liquid processing for SMS campaigns (#10981)

2025-06-11 13:16:44 -04:00

llm_formatter

feat: new Captain Editor (#13235)

2026-01-21 13:39:07 +05:30

macros

feat: Add webhook event support for macros (#11235)

2025-04-02 20:26:55 -07:00

mailbox

refactor: strategy pattern for mailbox conversation finding (#12766)

2025-11-10 20:47:18 +05:30

message_templates

fix: Captain not responding to campaign conversations (#13489)

2026-02-12 10:07:56 +05:30

messages

fix: strip markdown hard-break backslashes from webhook payloads (#13950)

2026-04-16 13:19:35 +05:30

mfa

feat: MFA (#12290)

2025-09-18 20:19:24 +05:30

microsoft

feat: add Google Email fetch and OAuth token refresh service (#9603)

2024-06-11 14:22:03 +05:30

notification

fix: handle Socket::ResolutionError in browser push notifications (#13957)

2026-04-01 16:55:49 +05:30

reporting_events

feat(rollup): add models and write path [1/3] (#13796)

2026-03-19 13:12:36 +05:30

sms

fix: Error shouldn't halt the campaign for entire audience (#11980)

2025-08-11 12:03:48 +05:30

telegram

fix: Use Faraday for Telegram document uploads to fix large file failures (#13397)

2026-02-10 14:25:25 -08:00

tiktok

feat(inbox): Enable conversation continuity for social channels (#11079)

2026-02-25 13:56:51 +04:00

twilio

fix(twilio): prevent dead jobs on missing channel lookup (#13522)

2026-02-13 14:06:12 -08:00

twitter

feat: hide CSAT survey URLs from agents in dashboard (#11622)

2025-06-11 23:39:47 +05:30

whatsapp

fix: drop WhatsApp incoming messages from blocked contacts (#14061)

2026-04-15 13:42:48 +07:00

widget

feat: MFA (#12290)

2025-09-18 20:19:24 +05:30

account_deletion_service.rb

fix(account-deletion): normalize deleted email suffix and handle collisions safely (#13472)

2026-02-07 17:29:27 -08:00

action_service.rb

feat: Introduce last responding agent option to automation assign agent (#12326)

2026-04-16 18:54:35 +05:30

base_refresh_oauth_token_service.rb

feat: add Google Email fetch and OAuth token refresh service (#9603)

2024-06-11 14:22:03 +05:30

base_token_service.rb

feat: MFA (#12290)

2025-09-18 20:19:24 +05:30

csat_survey_service.rb

fix: Respect survey label rules for WhatsApp CSAT template (#13285)

2026-01-15 22:16:00 -08:00

csat_template_management_service.rb

feat(csat): Add WhatsApp utility template analyzer with rewrite guidance (#13575)

2026-02-24 15:11:04 +04:00

csat_template_name_service.rb

feat: Add support for sending CSAT surveys via templates (Whatsapp Twilio) (#13143)

2026-01-13 16:32:02 +04:00

csat_template_utility_analysis_service.rb

feat(csat): Add WhatsApp utility template analyzer with rewrite guidance (#13575)

2026-02-24 15:11:04 +04:00

csat_template_utility_rubric.rb

feat(csat): Add WhatsApp utility template analyzer with rewrite guidance (#13575)

2026-02-24 15:11:04 +04:00

filter_service.rb

refactor: extract custom attribute methods from FilterService (#13743)

2026-03-10 14:15:52 +05:30

ip_lookup_service.rb

feat(poc): Disable widget based on country (#6658)

2023-03-14 09:09:57 -07:00

search_service.rb

feat: Advanced Search Backend (#12917)

2026-01-07 15:30:49 +05:30

social_link_parser.rb

feat: account enrichment using context.dev [UPM-27] (#13978)

2026-04-08 11:16:52 +05:30

website_branding_service.rb

feat: account enrichment using context.dev [UPM-27] (#13978)

2026-04-08 11:16:52 +05:30