We are expanding Chatwoot’s automation capabilities by introducing **Conversation Workflows**, a dedicated section in settings where teams can configure rules that govern how conversations are closed and what information agents must fill before resolving. This feature helps teams enforce data consistency, collect structured resolution information, and ensure downstream reporting is accurate. Instead of having auto‑resolution buried inside Account Settings, we introduced a new sidebar item: - Auto‑resolve conversations (existing behaviour) - Required attributes on resolution (new) This groups all conversation‑closing logic into a single place. #### Required Attributes on Resolve Admins can now pick which custom conversation attributes must be filled before an agent can resolve a conversation. **How it works** - Admin selects one or more attributes from the list of existing conversation level custom attributes. - These selected attributes become mandatory during resolution. - List all the attributes configured via Required Attributes (Text, Number, Link, Date, List, Checkbox) - When an agent clicks Resolve Conversation: If attributes already have values → the conversation resolves normally. If attributes are missing → a modal appears prompting the agent to fill them. <img width="1554" height="1282" alt="CleanShot 2025-12-10 at 11 42 23@2x" src="https://github.com/user-attachments/assets/4cd5d6e1-abe8-4999-accd-d4a08913b373" /> #### Custom Attributes Integration On the Custom Attributes page, we will surfaced indicators showing how each attribute is being used. Each attribute will show badges such as: - Resolution → used in the required‑on‑resolve workflow - Pre‑chat form → already existing <img width="2390" height="1822" alt="CleanShot 2025-12-10 at 11 43 42@2x" src="https://github.com/user-attachments/assets/b92a6eb7-7f6c-40e6-bf23-6a5310f2d9c5" /> #### Admin Flow - Navigate to Settings → Conversation Workflows. - Under Required attributes on resolve, click Add Required Attribute. - Pick from the dropdown list of conversation attributes. - Save changes. Agents will now be prompted automatically whenever they resolve. <img width="2434" height="872" alt="CleanShot 2025-12-10 at 11 44 42@2x" src="https://github.com/user-attachments/assets/632fc0e5-767c-4a1c-8cf4-ffe3d058d319" /> #### NOTES - The Required Attributes on Resolve modal should only appear when values are missing. - Required attributes must block the resolution action until satisfied. - Bulk‑resolve actions should follow the same rules — any conversation missing attributes cannot be bulk‑resolved, rest will be resolved, show a notification that the resolution cannot be done. - API resolution does not respect the attributes. --------- Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com> Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com> Co-authored-by: iamsivin <iamsivin@gmail.com> Co-authored-by: Pranav <pranav@chatwoot.com>
1066 lines
32 KiB
Vue
1066 lines
32 KiB
Vue
<script setup>
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// [TODO] This componet is too big and bulky to be in the same file, we can consider splitting this into multiple
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// composables and components, useVirtualChatList, useChatlistFilters
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import {
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ref,
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unref,
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provide,
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computed,
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watch,
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onMounted,
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defineEmits,
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} from 'vue';
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import { useStore } from 'vuex';
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import { useRoute, useRouter } from 'vue-router';
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import {
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useMapGetter,
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useFunctionGetter,
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} from 'dashboard/composables/store.js';
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// [VITE] [TODO] We are using vue-virtual-scroll for now, since that seemed the simplest way to migrate
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// from the current one. But we should consider using tanstack virtual in the future
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// https://tanstack.com/virtual/latest/docs/framework/vue/examples/variable
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import { DynamicScroller, DynamicScrollerItem } from 'vue-virtual-scroller';
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import ChatListHeader from './ChatListHeader.vue';
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import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
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import ConversationFilter from 'next/filter/ConversationFilter.vue';
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import SaveCustomView from 'next/filter/SaveCustomView.vue';
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import ChatTypeTabs from './widgets/ChatTypeTabs.vue';
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import ConversationItem from './ConversationItem.vue';
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import DeleteCustomViews from 'dashboard/routes/dashboard/customviews/DeleteCustomViews.vue';
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import ConversationBulkActions from './widgets/conversation/conversationBulkActions/Index.vue';
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import IntersectionObserver from './IntersectionObserver.vue';
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import TeleportWithDirection from 'dashboard/components-next/TeleportWithDirection.vue';
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import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
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import ConversationResolveAttributesModal from 'dashboard/components-next/ConversationWorkflow/ConversationResolveAttributesModal.vue';
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import { useUISettings } from 'dashboard/composables/useUISettings';
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import { useAlert } from 'dashboard/composables';
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import { useChatListKeyboardEvents } from 'dashboard/composables/chatlist/useChatListKeyboardEvents';
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import { useBulkActions } from 'dashboard/composables/chatlist/useBulkActions';
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import { useFilter } from 'shared/composables/useFilter';
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import { useTrack } from 'dashboard/composables';
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import { useI18n } from 'vue-i18n';
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import {
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useCamelCase,
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useSnakeCase,
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} from 'dashboard/composables/useTransformKeys';
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import { useEmitter } from 'dashboard/composables/emitter';
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import { useEventListener } from '@vueuse/core';
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import { useConversationRequiredAttributes } from 'dashboard/composables/useConversationRequiredAttributes';
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import { emitter } from 'shared/helpers/mitt';
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import wootConstants from 'dashboard/constants/globals';
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import advancedFilterOptions from './widgets/conversation/advancedFilterItems';
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import filterQueryGenerator from '../helper/filterQueryGenerator.js';
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import languages from 'dashboard/components/widgets/conversation/advancedFilterItems/languages';
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import countries from 'shared/constants/countries';
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import { generateValuesForEditCustomViews } from 'dashboard/helper/customViewsHelper';
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import { conversationListPageURL } from '../helper/URLHelper';
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import {
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isOnMentionsView,
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isOnUnattendedView,
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} from '../store/modules/conversations/helpers/actionHelpers';
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import {
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getUserPermissions,
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filterItemsByPermission,
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} from 'dashboard/helper/permissionsHelper.js';
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import { matchesFilters } from '../store/modules/conversations/helpers/filterHelpers';
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import { CONVERSATION_EVENTS } from '../helper/AnalyticsHelper/events';
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import { ASSIGNEE_TYPE_TAB_PERMISSIONS } from 'dashboard/constants/permissions.js';
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import 'vue-virtual-scroller/dist/vue-virtual-scroller.css';
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const props = defineProps({
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conversationInbox: { type: [String, Number], default: 0 },
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teamId: { type: [String, Number], default: 0 },
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label: { type: String, default: '' },
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conversationType: { type: String, default: '' },
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foldersId: { type: [String, Number], default: 0 },
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showConversationList: { default: true, type: Boolean },
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isOnExpandedLayout: { default: false, type: Boolean },
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});
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const emit = defineEmits(['conversationLoad']);
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const { uiSettings } = useUISettings();
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const { t } = useI18n();
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const router = useRouter();
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const route = useRoute();
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const store = useStore();
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const resolveAttributesModalRef = ref(null);
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const conversationListRef = ref(null);
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const conversationDynamicScroller = ref(null);
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provide('contextMenuElementTarget', conversationDynamicScroller);
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const activeAssigneeTab = ref(wootConstants.ASSIGNEE_TYPE.ME);
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const activeStatus = ref(wootConstants.STATUS_TYPE.OPEN);
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const activeSortBy = ref(wootConstants.SORT_BY_TYPE.LAST_ACTIVITY_AT_DESC);
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const showAdvancedFilters = ref(false);
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// chatsOnView is to store the chats that are currently visible on the screen,
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// which mirrors the conversationList.
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const chatsOnView = ref([]);
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const foldersQuery = ref({});
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const showAddFoldersModal = ref(false);
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const showDeleteFoldersModal = ref(false);
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const isContextMenuOpen = ref(false);
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const appliedFilter = ref([]);
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const advancedFilterTypes = ref(
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advancedFilterOptions.map(filter => ({
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...filter,
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attributeName: t(`FILTER.ATTRIBUTES.${filter.attributeI18nKey}`),
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}))
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);
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const currentUser = useMapGetter('getCurrentUser');
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const chatLists = useMapGetter('getFilteredConversations');
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const mineChatsList = useMapGetter('getMineChats');
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const allChatList = useMapGetter('getAllStatusChats');
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const unAssignedChatsList = useMapGetter('getUnAssignedChats');
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const chatListLoading = useMapGetter('getChatListLoadingStatus');
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const activeInbox = useMapGetter('getSelectedInbox');
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const conversationStats = useMapGetter('conversationStats/getStats');
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const appliedFilters = useMapGetter('getAppliedConversationFiltersV2');
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const folders = useMapGetter('customViews/getConversationCustomViews');
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const agentList = useMapGetter('agents/getAgents');
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const teamsList = useMapGetter('teams/getTeams');
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const inboxesList = useMapGetter('inboxes/getInboxes');
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const campaigns = useMapGetter('campaigns/getAllCampaigns');
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const labels = useMapGetter('labels/getLabels');
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const currentAccountId = useMapGetter('getCurrentAccountId');
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// We can't useFunctionGetter here since it needs to be called on setup?
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const getTeamFn = useMapGetter('teams/getTeam');
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const getConversationById = useMapGetter('getConversationById');
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useChatListKeyboardEvents(conversationListRef);
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const {
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selectedConversations,
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selectedInboxes,
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selectConversation,
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deSelectConversation,
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selectAllConversations,
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resetBulkActions,
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isConversationSelected,
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onAssignAgent,
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onAssignLabels,
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onAssignTeamsForBulk,
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onUpdateConversations,
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} = useBulkActions();
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const {
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initializeStatusAndAssigneeFilterToModal,
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initializeInboxTeamAndLabelFilterToModal,
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} = useFilter({
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filteri18nKey: 'FILTER',
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attributeModel: 'conversation_attribute',
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});
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const { checkMissingAttributes } = useConversationRequiredAttributes();
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// computed
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const intersectionObserverOptions = computed(() => {
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return {
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root: conversationListRef.value,
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rootMargin: '100px 0px 100px 0px',
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};
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});
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const hasAppliedFilters = computed(() => {
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return appliedFilters.value.length !== 0;
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});
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const activeFolder = computed(() => {
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if (props.foldersId) {
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const activeView = folders.value.filter(
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view => view.id === Number(props.foldersId)
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);
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const [firstValue] = activeView;
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return firstValue;
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}
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return undefined;
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});
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const activeFolderName = computed(() => {
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return activeFolder.value?.name;
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});
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const hasActiveFolders = computed(() => {
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return Boolean(activeFolder.value && props.foldersId !== 0);
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});
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const hasAppliedFiltersOrActiveFolders = computed(() => {
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return hasAppliedFilters.value || hasActiveFolders.value;
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});
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const currentUserDetails = computed(() => {
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const { id, name } = currentUser.value;
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return { id, name };
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});
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const userPermissions = computed(() => {
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return getUserPermissions(currentUser.value, currentAccountId.value);
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});
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const assigneeTabItems = computed(() => {
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return filterItemsByPermission(
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ASSIGNEE_TYPE_TAB_PERMISSIONS,
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userPermissions.value,
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item => item.permissions
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).map(({ key, count: countKey }) => ({
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key,
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name: t(`CHAT_LIST.ASSIGNEE_TYPE_TABS.${key}`),
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count: conversationStats.value[countKey] || 0,
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}));
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});
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const showAssigneeInConversationCard = computed(() => {
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return (
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hasAppliedFiltersOrActiveFolders.value ||
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activeAssigneeTab.value === wootConstants.ASSIGNEE_TYPE.ALL
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);
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});
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const currentPageFilterKey = computed(() => {
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return hasAppliedFiltersOrActiveFolders.value
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? 'appliedFilters'
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: activeAssigneeTab.value;
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});
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const inbox = useFunctionGetter('inboxes/getInbox', activeInbox);
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const currentPage = useFunctionGetter(
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'conversationPage/getCurrentPageFilter',
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activeAssigneeTab
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);
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const currentFiltersPage = useFunctionGetter(
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'conversationPage/getCurrentPageFilter',
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currentPageFilterKey
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);
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const hasCurrentPageEndReached = useFunctionGetter(
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'conversationPage/getHasEndReached',
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currentPageFilterKey
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);
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const conversationCustomAttributes = useFunctionGetter(
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'attributes/getAttributesByModel',
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'conversation_attribute'
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);
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const activeAssigneeTabCount = computed(() => {
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const count = assigneeTabItems.value.find(
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item => item.key === activeAssigneeTab.value
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).count;
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return count;
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});
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const conversationListPagination = computed(() => {
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const conversationsPerPage = 25;
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const hasChatsOnView =
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chatsOnView.value &&
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Array.isArray(chatsOnView.value) &&
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!chatsOnView.value.length;
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const isNoFiltersOrFoldersAndChatListNotEmpty =
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!hasAppliedFiltersOrActiveFolders.value && hasChatsOnView;
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const isUnderPerPage =
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chatsOnView.value.length < conversationsPerPage &&
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activeAssigneeTabCount.value < conversationsPerPage &&
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activeAssigneeTabCount.value > chatsOnView.value.length;
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if (isNoFiltersOrFoldersAndChatListNotEmpty && isUnderPerPage) {
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return 1;
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}
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return currentPage.value + 1;
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});
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const conversationFilters = computed(() => {
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return {
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inboxId: props.conversationInbox ? props.conversationInbox : undefined,
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assigneeType: activeAssigneeTab.value,
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status: activeStatus.value,
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sortBy: activeSortBy.value,
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page: conversationListPagination.value,
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labels: props.label ? [props.label] : undefined,
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teamId: props.teamId || undefined,
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conversationType: props.conversationType || undefined,
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};
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});
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const activeTeam = computed(() => {
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if (props.teamId) {
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return getTeamFn.value(props.teamId);
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}
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return {};
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});
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const pageTitle = computed(() => {
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if (hasAppliedFilters.value) {
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return t('CHAT_LIST.TAB_HEADING');
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}
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if (inbox.value.name) {
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return inbox.value.name;
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}
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if (activeTeam.value.name) {
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return activeTeam.value.name;
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}
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if (props.label) {
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return `#${props.label}`;
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}
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if (props.conversationType === 'mention') {
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return t('CHAT_LIST.MENTION_HEADING');
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}
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if (props.conversationType === 'participating') {
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return t('CONVERSATION_PARTICIPANTS.SIDEBAR_MENU_TITLE');
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}
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if (props.conversationType === 'unattended') {
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return t('CHAT_LIST.UNATTENDED_HEADING');
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}
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if (hasActiveFolders.value) {
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return activeFolder.value.name;
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}
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return t('CHAT_LIST.TAB_HEADING');
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});
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const conversationList = computed(() => {
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let localConversationList = [];
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if (!hasAppliedFiltersOrActiveFolders.value) {
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const filters = conversationFilters.value;
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if (activeAssigneeTab.value === 'me') {
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localConversationList = [...mineChatsList.value(filters)];
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} else if (activeAssigneeTab.value === 'unassigned') {
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localConversationList = [...unAssignedChatsList.value(filters)];
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} else {
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localConversationList = [...allChatList.value(filters)];
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}
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} else {
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localConversationList = [...chatLists.value];
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}
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if (activeFolder.value) {
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const { payload } = activeFolder.value.query;
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localConversationList = localConversationList.filter(conversation => {
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return matchesFilters(conversation, payload);
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});
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}
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return localConversationList;
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});
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const showEndOfListMessage = computed(() => {
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return (
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conversationList.value.length &&
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hasCurrentPageEndReached.value &&
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!chatListLoading.value
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);
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});
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const allConversationsSelected = computed(() => {
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return (
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conversationList.value.length === selectedConversations.value.length &&
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conversationList.value.every(el =>
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selectedConversations.value.includes(el.id)
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)
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);
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});
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const uniqueInboxes = computed(() => {
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return [...new Set(selectedInboxes.value)];
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});
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// ---------------------- Methods -----------------------
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function setFiltersFromUISettings() {
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const { conversations_filter_by: filterBy = {} } = uiSettings.value;
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const { status, order_by: orderBy } = filterBy;
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activeStatus.value = status || wootConstants.STATUS_TYPE.OPEN;
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activeSortBy.value = Object.values(wootConstants.SORT_BY_TYPE).includes(
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orderBy
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)
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? orderBy
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: wootConstants.SORT_BY_TYPE.LAST_ACTIVITY_AT_DESC;
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}
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function emitConversationLoaded() {
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emit('conversationLoad');
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// [VITE] removing this since the library has changed
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// nextTick(() => {
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// // Addressing a known issue in the virtual list library where dynamically added items
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// // might not render correctly. This workaround involves a slight manual adjustment
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// // to the scroll position, triggering the list to refresh its rendering.
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// const virtualList = conversationListRef.value;
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// const scrollToOffset = virtualList?.scrollToOffset;
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// const currentOffset = virtualList?.getOffset() || 0;
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// if (scrollToOffset) {
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// scrollToOffset(currentOffset + 1);
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// }
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// });
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}
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function fetchFilteredConversations(payload) {
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payload = useSnakeCase(payload);
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let page = currentFiltersPage.value + 1;
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store
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.dispatch('fetchFilteredConversations', {
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queryData: filterQueryGenerator(payload),
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page,
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})
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.then(emitConversationLoaded);
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showAdvancedFilters.value = false;
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}
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function fetchSavedFilteredConversations(payload) {
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payload = useSnakeCase(payload);
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let page = currentFiltersPage.value + 1;
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store
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.dispatch('fetchFilteredConversations', {
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queryData: payload,
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page,
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})
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.then(emitConversationLoaded);
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}
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function onApplyFilter(payload) {
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payload = useSnakeCase(payload);
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resetBulkActions();
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foldersQuery.value = filterQueryGenerator(payload);
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store.dispatch('conversationPage/reset');
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store.dispatch('emptyAllConversations');
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fetchFilteredConversations(payload);
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}
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function closeAdvanceFiltersModal() {
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showAdvancedFilters.value = false;
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appliedFilter.value = [];
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}
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function onUpdateSavedFilter(payload, folderName) {
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const transformedPayload = useSnakeCase(payload);
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const payloadData = {
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...unref(activeFolder),
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name: unref(folderName),
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query: filterQueryGenerator(transformedPayload),
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};
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store.dispatch('customViews/update', payloadData);
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closeAdvanceFiltersModal();
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}
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function onClickOpenAddFoldersModal() {
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showAddFoldersModal.value = true;
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|
}
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|
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function onCloseAddFoldersModal() {
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showAddFoldersModal.value = false;
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|
}
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|
|
|
function onClickOpenDeleteFoldersModal() {
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|
showDeleteFoldersModal.value = true;
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|
}
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|
|
|
function onCloseDeleteFoldersModal() {
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|
showDeleteFoldersModal.value = false;
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|
}
|
|
|
|
function setParamsForEditFolderModal() {
|
|
// Here we are setting the params for edit folder modal to show the existing values.
|
|
|
|
// For agent, team, inboxes,and campaigns we get only the id's from the query.
|
|
// So we are mapping the id's to the actual values.
|
|
|
|
// For labels we get the name of the label from the query.
|
|
// If we delete the label from the label list then we will not be able to show the label name.
|
|
|
|
// For custom attributes we get only attribute key.
|
|
// So we are mapping it to find the input type of the attribute to show in the edit folder modal.
|
|
return {
|
|
agents: agentList.value,
|
|
teams: teamsList.value,
|
|
inboxes: inboxesList.value,
|
|
labels: labels.value,
|
|
campaigns: campaigns.value,
|
|
languages: languages,
|
|
countries: countries,
|
|
priority: [
|
|
{ id: 'low', name: t('CONVERSATION.PRIORITY.OPTIONS.LOW') },
|
|
{ id: 'medium', name: t('CONVERSATION.PRIORITY.OPTIONS.MEDIUM') },
|
|
{ id: 'high', name: t('CONVERSATION.PRIORITY.OPTIONS.HIGH') },
|
|
{ id: 'urgent', name: t('CONVERSATION.PRIORITY.OPTIONS.URGENT') },
|
|
],
|
|
filterTypes: advancedFilterTypes.value,
|
|
allCustomAttributes: conversationCustomAttributes.value,
|
|
};
|
|
}
|
|
|
|
function initializeExistingFilterToModal() {
|
|
const statusFilter = initializeStatusAndAssigneeFilterToModal(
|
|
activeStatus.value,
|
|
currentUserDetails.value,
|
|
activeAssigneeTab.value
|
|
);
|
|
// TODO: Remove the usage of useCamelCase after migrating useFilter to camelcase
|
|
if (statusFilter) {
|
|
appliedFilter.value = [...appliedFilter.value, useCamelCase(statusFilter)];
|
|
}
|
|
|
|
// TODO: Remove the usage of useCamelCase after migrating useFilter to camelcase
|
|
const otherFilters = initializeInboxTeamAndLabelFilterToModal(
|
|
props.conversationInbox,
|
|
inbox.value,
|
|
props.teamId,
|
|
activeTeam.value,
|
|
props.label
|
|
).map(useCamelCase);
|
|
|
|
appliedFilter.value = [...appliedFilter.value, ...otherFilters];
|
|
}
|
|
|
|
function initializeFolderToFilterModal(newActiveFolder) {
|
|
// Here we are setting the params for edit folder modal.
|
|
// To show the existing values. when we click on edit folder button.
|
|
|
|
// Here we get the query from the active folder.
|
|
// And we are mapping the query to the actual values.
|
|
// To show in the edit folder modal by the help of generateValuesForEditCustomViews helper.
|
|
const query = unref(newActiveFolder)?.query?.payload;
|
|
if (!Array.isArray(query)) return;
|
|
|
|
const newFilters = query.map(filter => {
|
|
const transformed = useCamelCase(filter);
|
|
const values = Array.isArray(transformed.values)
|
|
? generateValuesForEditCustomViews(
|
|
useSnakeCase(filter),
|
|
setParamsForEditFolderModal()
|
|
)
|
|
: [];
|
|
|
|
return {
|
|
attributeKey: transformed.attributeKey,
|
|
attributeModel: transformed.attributeModel,
|
|
customAttributeType: transformed.customAttributeType,
|
|
filterOperator: transformed.filterOperator,
|
|
queryOperator: transformed.queryOperator ?? 'and',
|
|
values,
|
|
};
|
|
});
|
|
|
|
appliedFilter.value = [...appliedFilter.value, ...newFilters];
|
|
}
|
|
|
|
function initalizeAppliedFiltersToModal() {
|
|
appliedFilter.value = [...appliedFilters.value];
|
|
}
|
|
|
|
function onToggleAdvanceFiltersModal() {
|
|
if (showAdvancedFilters.value === true) {
|
|
closeAdvanceFiltersModal();
|
|
return;
|
|
}
|
|
|
|
if (!hasAppliedFilters.value && !hasActiveFolders.value) {
|
|
initializeExistingFilterToModal();
|
|
}
|
|
if (hasActiveFolders.value) {
|
|
initializeFolderToFilterModal(activeFolder.value);
|
|
}
|
|
if (hasAppliedFilters.value) {
|
|
initalizeAppliedFiltersToModal();
|
|
}
|
|
|
|
showAdvancedFilters.value = true;
|
|
}
|
|
|
|
function fetchConversations() {
|
|
store.dispatch('updateChatListFilters', conversationFilters.value);
|
|
store.dispatch('fetchAllConversations').then(emitConversationLoaded);
|
|
}
|
|
|
|
function resetAndFetchData() {
|
|
appliedFilter.value = [];
|
|
resetBulkActions();
|
|
store.dispatch('conversationPage/reset');
|
|
store.dispatch('emptyAllConversations');
|
|
store.dispatch('clearConversationFilters');
|
|
if (hasActiveFolders.value) {
|
|
const payload = activeFolder.value.query;
|
|
fetchSavedFilteredConversations(payload);
|
|
}
|
|
if (props.foldersId) {
|
|
return;
|
|
}
|
|
fetchConversations();
|
|
}
|
|
|
|
function loadMoreConversations() {
|
|
if (hasCurrentPageEndReached.value || chatListLoading.value) {
|
|
return;
|
|
}
|
|
|
|
if (!hasAppliedFiltersOrActiveFolders.value) {
|
|
fetchConversations();
|
|
} else if (hasActiveFolders.value) {
|
|
const payload = activeFolder.value.query;
|
|
fetchSavedFilteredConversations(payload);
|
|
} else if (hasAppliedFilters.value) {
|
|
fetchFilteredConversations(appliedFilters.value);
|
|
}
|
|
}
|
|
|
|
// Add a method to handle scroll events
|
|
function handleScroll() {
|
|
const scroller = conversationDynamicScroller.value;
|
|
if (scroller && scroller.hasScrollbar) {
|
|
const { scrollTop, scrollHeight, clientHeight } = scroller.$el;
|
|
if (scrollHeight - (scrollTop + clientHeight) < 100) {
|
|
loadMoreConversations();
|
|
}
|
|
}
|
|
}
|
|
|
|
function updateAssigneeTab(selectedTab) {
|
|
if (activeAssigneeTab.value !== selectedTab) {
|
|
resetBulkActions();
|
|
emitter.emit('clearSearchInput');
|
|
activeAssigneeTab.value = selectedTab;
|
|
if (!currentPage.value) {
|
|
fetchConversations();
|
|
}
|
|
}
|
|
}
|
|
|
|
function onBasicFilterChange(value, type) {
|
|
if (type === 'status') {
|
|
activeStatus.value = value;
|
|
} else {
|
|
activeSortBy.value = value;
|
|
}
|
|
resetAndFetchData();
|
|
}
|
|
|
|
function openLastSavedItemInFolder() {
|
|
const lastItemOfFolder = folders.value[folders.value.length - 1];
|
|
const lastItemId = lastItemOfFolder.id;
|
|
router.push({
|
|
name: 'folder_conversations',
|
|
params: { id: lastItemId },
|
|
});
|
|
}
|
|
|
|
function openLastItemAfterDeleteInFolder() {
|
|
if (folders.value.length > 0) {
|
|
openLastSavedItemInFolder();
|
|
} else {
|
|
router.push({ name: 'home' });
|
|
fetchConversations();
|
|
}
|
|
}
|
|
|
|
function redirectToConversationList() {
|
|
const {
|
|
params: { accountId, inbox_id: inboxId, label, teamId },
|
|
name,
|
|
} = route;
|
|
|
|
let conversationType = '';
|
|
if (isOnMentionsView({ route: { name } })) {
|
|
conversationType = 'mention';
|
|
} else if (isOnUnattendedView({ route: { name } })) {
|
|
conversationType = 'unattended';
|
|
}
|
|
router.push(
|
|
conversationListPageURL({
|
|
accountId,
|
|
conversationType: conversationType,
|
|
customViewId: props.foldersId,
|
|
inboxId,
|
|
label,
|
|
teamId,
|
|
})
|
|
);
|
|
}
|
|
|
|
async function assignPriority(priority, conversationId = null) {
|
|
store.dispatch('setCurrentChatPriority', {
|
|
priority,
|
|
conversationId,
|
|
});
|
|
store.dispatch('assignPriority', { conversationId, priority }).then(() => {
|
|
useTrack(CONVERSATION_EVENTS.CHANGE_PRIORITY, {
|
|
newValue: priority,
|
|
from: 'Context menu',
|
|
});
|
|
useAlert(
|
|
t('CONVERSATION.PRIORITY.CHANGE_PRIORITY.SUCCESSFUL', {
|
|
priority,
|
|
conversationId,
|
|
})
|
|
);
|
|
});
|
|
}
|
|
|
|
async function markAsUnread(conversationId) {
|
|
try {
|
|
await store.dispatch('markMessagesUnread', {
|
|
id: conversationId,
|
|
});
|
|
redirectToConversationList();
|
|
} catch (error) {
|
|
// Ignore error
|
|
}
|
|
}
|
|
async function markAsRead(conversationId) {
|
|
try {
|
|
await store.dispatch('markMessagesRead', {
|
|
id: conversationId,
|
|
});
|
|
} catch (error) {
|
|
// Ignore error
|
|
}
|
|
}
|
|
|
|
async function onAssignTeam(team, conversationId = null) {
|
|
try {
|
|
await store.dispatch('assignTeam', {
|
|
conversationId,
|
|
teamId: team.id,
|
|
});
|
|
useAlert(
|
|
t('CONVERSATION.CARD_CONTEXT_MENU.API.TEAM_ASSIGNMENT.SUCCESFUL', {
|
|
team: team.name,
|
|
conversationId,
|
|
})
|
|
);
|
|
} catch (error) {
|
|
useAlert(t('CONVERSATION.CARD_CONTEXT_MENU.API.TEAM_ASSIGNMENT.FAILED'));
|
|
}
|
|
}
|
|
|
|
function toggleConversationStatus(
|
|
conversationId,
|
|
status,
|
|
snoozedUntil,
|
|
customAttributes = null
|
|
) {
|
|
const payload = {
|
|
conversationId,
|
|
status,
|
|
snoozedUntil,
|
|
};
|
|
|
|
if (customAttributes) {
|
|
payload.customAttributes = customAttributes;
|
|
}
|
|
|
|
store.dispatch('toggleStatus', payload).then(() => {
|
|
useAlert(t('CONVERSATION.CHANGE_STATUS'));
|
|
});
|
|
}
|
|
|
|
function handleResolveConversation(conversationId, status, snoozedUntil) {
|
|
if (status !== wootConstants.STATUS_TYPE.RESOLVED) {
|
|
toggleConversationStatus(conversationId, status, snoozedUntil);
|
|
return;
|
|
}
|
|
|
|
// Check for required attributes before resolving
|
|
const conversation = getConversationById.value(conversationId);
|
|
const currentCustomAttributes = conversation?.custom_attributes || {};
|
|
const { hasMissing, missing } = checkMissingAttributes(
|
|
currentCustomAttributes
|
|
);
|
|
|
|
if (hasMissing) {
|
|
// Pass conversation context through the modal's API
|
|
const conversationContext = {
|
|
id: conversationId,
|
|
snoozedUntil,
|
|
};
|
|
resolveAttributesModalRef.value?.open(
|
|
missing,
|
|
currentCustomAttributes,
|
|
conversationContext
|
|
);
|
|
} else {
|
|
toggleConversationStatus(conversationId, status, snoozedUntil);
|
|
}
|
|
}
|
|
|
|
function handleResolveWithAttributes({ attributes, context }) {
|
|
if (context) {
|
|
const existingConversation = getConversationById.value(context.id);
|
|
const currentCustomAttributes =
|
|
existingConversation?.custom_attributes || {};
|
|
const mergedAttributes = { ...currentCustomAttributes, ...attributes };
|
|
|
|
toggleConversationStatus(
|
|
context.id,
|
|
wootConstants.STATUS_TYPE.RESOLVED,
|
|
context.snoozedUntil,
|
|
mergedAttributes
|
|
);
|
|
}
|
|
}
|
|
|
|
function allSelectedConversationsStatus(status) {
|
|
if (!selectedConversations.value.length) return false;
|
|
return selectedConversations.value.every(item => {
|
|
return getConversationById.value(item)?.status === status;
|
|
});
|
|
}
|
|
|
|
function onContextMenuToggle(state) {
|
|
isContextMenuOpen.value = state;
|
|
}
|
|
|
|
function toggleSelectAll(check) {
|
|
selectAllConversations(check, conversationList);
|
|
}
|
|
|
|
useEmitter('fetch_conversation_stats', () => {
|
|
if (hasAppliedFiltersOrActiveFolders.value) return;
|
|
store.dispatch('conversationStats/get', conversationFilters.value);
|
|
});
|
|
|
|
useEventListener(conversationDynamicScroller, 'scroll', handleScroll);
|
|
|
|
onMounted(() => {
|
|
store.dispatch('setChatListFilters', conversationFilters.value);
|
|
setFiltersFromUISettings();
|
|
store.dispatch('setChatStatusFilter', activeStatus.value);
|
|
store.dispatch('setChatSortFilter', activeSortBy.value);
|
|
resetAndFetchData();
|
|
if (hasActiveFolders.value) {
|
|
store.dispatch('campaigns/get');
|
|
}
|
|
});
|
|
|
|
const deleteConversationDialogRef = ref(null);
|
|
const selectedConversationId = ref(null);
|
|
|
|
async function deleteConversation() {
|
|
try {
|
|
await store.dispatch('deleteConversation', selectedConversationId.value);
|
|
redirectToConversationList();
|
|
selectedConversationId.value = null;
|
|
deleteConversationDialogRef.value.close();
|
|
useAlert(t('CONVERSATION.SUCCESS_DELETE_CONVERSATION'));
|
|
} catch (error) {
|
|
useAlert(t('CONVERSATION.FAIL_DELETE_CONVERSATION'));
|
|
}
|
|
}
|
|
|
|
const handleDelete = conversationId => {
|
|
selectedConversationId.value = conversationId;
|
|
deleteConversationDialogRef.value.open();
|
|
};
|
|
|
|
provide('selectConversation', selectConversation);
|
|
provide('deSelectConversation', deSelectConversation);
|
|
provide('assignAgent', onAssignAgent);
|
|
provide('assignTeam', onAssignTeam);
|
|
provide('assignLabels', onAssignLabels);
|
|
provide('updateConversationStatus', handleResolveConversation);
|
|
provide('toggleContextMenu', onContextMenuToggle);
|
|
provide('markAsUnread', markAsUnread);
|
|
provide('markAsRead', markAsRead);
|
|
provide('assignPriority', assignPriority);
|
|
provide('isConversationSelected', isConversationSelected);
|
|
provide('deleteConversation', handleDelete);
|
|
|
|
watch(activeTeam, () => resetAndFetchData());
|
|
|
|
watch(
|
|
computed(() => props.conversationInbox),
|
|
() => resetAndFetchData()
|
|
);
|
|
watch(
|
|
computed(() => props.label),
|
|
() => resetAndFetchData()
|
|
);
|
|
watch(
|
|
computed(() => props.conversationType),
|
|
() => resetAndFetchData()
|
|
);
|
|
|
|
watch(activeFolder, (newVal, oldVal) => {
|
|
if (newVal !== oldVal) {
|
|
store.dispatch('customViews/setActiveConversationFolder', newVal || null);
|
|
}
|
|
resetAndFetchData();
|
|
});
|
|
|
|
watch(chatLists, () => {
|
|
chatsOnView.value = conversationList.value;
|
|
});
|
|
|
|
watch(conversationFilters, (newVal, oldVal) => {
|
|
if (newVal !== oldVal) {
|
|
store.dispatch('updateChatListFilters', newVal);
|
|
}
|
|
});
|
|
</script>
|
|
|
|
<template>
|
|
<div
|
|
class="flex flex-col flex-shrink-0 bg-n-solid-1 conversations-list-wrap"
|
|
:class="[
|
|
{ hidden: !showConversationList },
|
|
isOnExpandedLayout ? 'basis-full' : 'w-[340px] 2xl:w-[412px]',
|
|
]"
|
|
>
|
|
<slot />
|
|
<ChatListHeader
|
|
:page-title="pageTitle"
|
|
:has-applied-filters="hasAppliedFilters"
|
|
:has-active-folders="hasActiveFolders"
|
|
:active-status="activeStatus"
|
|
:is-on-expanded-layout="isOnExpandedLayout"
|
|
:conversation-stats="conversationStats"
|
|
:is-list-loading="chatListLoading && !conversationList.length"
|
|
@add-folders="onClickOpenAddFoldersModal"
|
|
@delete-folders="onClickOpenDeleteFoldersModal"
|
|
@filters-modal="onToggleAdvanceFiltersModal"
|
|
@reset-filters="resetAndFetchData"
|
|
@basic-filter-change="onBasicFilterChange"
|
|
/>
|
|
|
|
<TeleportWithDirection
|
|
v-if="showAddFoldersModal"
|
|
to="#saveFilterTeleportTarget"
|
|
>
|
|
<SaveCustomView
|
|
v-model="appliedFilter"
|
|
:custom-views-query="foldersQuery"
|
|
:open-last-saved-item="openLastSavedItemInFolder"
|
|
@close="onCloseAddFoldersModal"
|
|
/>
|
|
</TeleportWithDirection>
|
|
|
|
<DeleteCustomViews
|
|
v-if="showDeleteFoldersModal"
|
|
v-model:show="showDeleteFoldersModal"
|
|
:active-custom-view="activeFolder"
|
|
:custom-views-id="foldersId"
|
|
:open-last-item-after-delete="openLastItemAfterDeleteInFolder"
|
|
@close="onCloseDeleteFoldersModal"
|
|
/>
|
|
|
|
<ChatTypeTabs
|
|
v-if="!hasAppliedFiltersOrActiveFolders"
|
|
:items="assigneeTabItems"
|
|
:active-tab="activeAssigneeTab"
|
|
is-compact
|
|
@chat-tab-change="updateAssigneeTab"
|
|
/>
|
|
|
|
<p
|
|
v-if="!chatListLoading && !conversationList.length"
|
|
class="flex overflow-auto justify-center items-center p-4"
|
|
>
|
|
{{ $t('CHAT_LIST.LIST.404') }}
|
|
</p>
|
|
<ConversationBulkActions
|
|
v-if="selectedConversations.length"
|
|
:conversations="selectedConversations"
|
|
:all-conversations-selected="allConversationsSelected"
|
|
:selected-inboxes="uniqueInboxes"
|
|
:show-open-action="allSelectedConversationsStatus('open')"
|
|
:show-resolved-action="allSelectedConversationsStatus('resolved')"
|
|
:show-snoozed-action="allSelectedConversationsStatus('snoozed')"
|
|
@select-all-conversations="toggleSelectAll"
|
|
@assign-agent="onAssignAgent"
|
|
@update-conversations="onUpdateConversations"
|
|
@assign-labels="onAssignLabels"
|
|
@assign-team="onAssignTeamsForBulk"
|
|
/>
|
|
<div
|
|
ref="conversationListRef"
|
|
class="overflow-hidden flex-1 conversations-list hover:overflow-y-auto"
|
|
:class="{ 'overflow-hidden': isContextMenuOpen }"
|
|
>
|
|
<DynamicScroller
|
|
ref="conversationDynamicScroller"
|
|
:items="conversationList"
|
|
:min-item-size="24"
|
|
class="overflow-auto w-full h-full"
|
|
>
|
|
<template #default="{ item, index, active }">
|
|
<!--
|
|
If we encounter resizing issues, we can set the `watchData` prop to true
|
|
this will deeply watch the entire object instead of just size dependencies
|
|
But it can impact performance
|
|
-->
|
|
<DynamicScrollerItem
|
|
:item="item"
|
|
:active="active"
|
|
:data-index="index"
|
|
:size-dependencies="[
|
|
item.messages,
|
|
item.labels,
|
|
item.uuid,
|
|
item.inbox_id,
|
|
]"
|
|
>
|
|
<ConversationItem
|
|
:source="item"
|
|
:label="label"
|
|
:team-id="teamId"
|
|
:folders-id="foldersId"
|
|
:conversation-type="conversationType"
|
|
:show-assignee="showAssigneeInConversationCard"
|
|
@select-conversation="selectConversation"
|
|
@de-select-conversation="deSelectConversation"
|
|
/>
|
|
</DynamicScrollerItem>
|
|
</template>
|
|
<template #after>
|
|
<div v-if="chatListLoading" class="flex justify-center my-4">
|
|
<Spinner class="text-n-brand" />
|
|
</div>
|
|
<p
|
|
v-else-if="showEndOfListMessage"
|
|
class="p-4 text-center text-n-slate-11"
|
|
>
|
|
{{ $t('CHAT_LIST.EOF') }}
|
|
</p>
|
|
<IntersectionObserver
|
|
v-else
|
|
:options="intersectionObserverOptions"
|
|
@observed="loadMoreConversations"
|
|
/>
|
|
</template>
|
|
</DynamicScroller>
|
|
</div>
|
|
<Dialog
|
|
ref="deleteConversationDialogRef"
|
|
type="alert"
|
|
:title="
|
|
$t('CONVERSATION.DELETE_CONVERSATION.TITLE', {
|
|
conversationId: selectedConversationId,
|
|
})
|
|
"
|
|
:description="$t('CONVERSATION.DELETE_CONVERSATION.DESCRIPTION')"
|
|
:confirm-button-label="$t('CONVERSATION.DELETE_CONVERSATION.CONFIRM')"
|
|
@confirm="deleteConversation"
|
|
@close="selectedConversationId = null"
|
|
/>
|
|
<TeleportWithDirection
|
|
v-if="showAdvancedFilters"
|
|
to="#conversationFilterTeleportTarget"
|
|
>
|
|
<ConversationFilter
|
|
v-model="appliedFilter"
|
|
:folder-name="activeFolderName"
|
|
:is-folder-view="hasActiveFolders"
|
|
@apply-filter="onApplyFilter"
|
|
@update-folder="onUpdateSavedFilter"
|
|
@close="closeAdvanceFiltersModal"
|
|
/>
|
|
</TeleportWithDirection>
|
|
<ConversationResolveAttributesModal
|
|
ref="resolveAttributesModalRef"
|
|
@submit="handleResolveWithAttributes"
|
|
/>
|
|
</div>
|
|
</template>
|