{
  "REPORT": {
    "HEADER": "Converses",
    "LOADING_CHART": "S'estan carregant dades del gràfic...",
    "NO_ENOUGH_DATA": "No hem rebut suficients punts de dades per generar l'informe. Torneu-ho a provar més endavant.",
    "DOWNLOAD_AGENT_REPORTS": "Descarregar Informes d'Agent",
    "DATA_FETCHING_FAILED": "Failed to fetch data, please try again later.",
    "SUMMARY_FETCHING_FAILED": "Failed to fetch summary, please try again later.",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Converses",
        "DESC": "( Total )"
      },
      "INCOMING_MESSAGES": {
        "NAME": "Missatges d'entrada",
        "DESC": "( Total )"
      },
      "OUTGOING_MESSAGES": {
        "NAME": "Missatges de sortida",
        "DESC": "( Total )"
      },
      "FIRST_RESPONSE_TIME": {
        "NAME": "First Response Time",
        "DESC": "( Promig )",
        "INFO_TEXT": "Total number of conversations used for computation:",
        "TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
      },
      "RESOLUTION_TIME": {
        "NAME": "Temps de resolució",
        "DESC": "( Promig )",
        "INFO_TEXT": "Total number of conversations used for computation:",
        "TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
      },
      "RESOLUTION_COUNT": {
        "NAME": "Total de resolucions",
        "DESC": "( Total )"
      },
      "BOT_RESOLUTION_COUNT": {
        "NAME": "Total de resolucions",
        "DESC": "( Total )"
      },
      "BOT_HANDOFF_COUNT": {
        "NAME": "Handoff Count",
        "DESC": "( Total )"
      },
      "REPLY_TIME": {
        "NAME": "Customer waiting time",
        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
      }
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "Últims 7 dies",
      "LAST_30_DAYS": "Últims 30 dies",
      "LAST_3_MONTHS": "Last 3 months",
      "LAST_6_MONTHS": "Last 6 months",
      "LAST_YEAR": "Last year",
      "CUSTOM_DATE_RANGE": "Custom date range"
    },
    "DATE_RANGE": [
      {
        "id": 0,
        "name": "Últims 7 dies"
      },
      {
        "id": 1,
        "name": "Últims 30 dies"
      },
      {
        "id": 2,
        "name": "Last 3 months"
      },
      {
        "id": 3,
        "name": "Last 6 months"
      },
      {
        "id": 4,
        "name": "Last year"
      },
      {
        "id": 5,
        "name": "Custom date range"
      }
    ],
    "CUSTOM_DATE_RANGE": {
      "CONFIRM": "Apply",
      "PLACEHOLDER": "Select date range"
    },
    "GROUP_BY_FILTER_DROPDOWN_LABEL": "Group By",
    "DURATION_FILTER_LABEL": "Duration",
    "GROUPING_OPTIONS": {
      "DAY": "Day",
      "WEEK": "Week",
      "MONTH": "Month",
      "YEAR": "Any"
    },
    "GROUP_BY_DAY_OPTIONS": [
      {
        "id": 1,
        "groupBy": "Day"
      }
    ],
    "GROUP_BY_WEEK_OPTIONS": [
      {
        "id": 1,
        "groupBy": "Day"
      },
      {
        "id": 2,
        "groupBy": "Week"
      }
    ],
    "GROUP_BY_MONTH_OPTIONS": [
      {
        "id": 1,
        "groupBy": "Day"
      },
      {
        "id": 2,
        "groupBy": "Week"
      },
      {
        "id": 3,
        "groupBy": "Month"
      }
    ],
    "GROUP_BY_YEAR_OPTIONS": [
      {
        "id": 1,
        "groupBy": "Day"
      },
      {
        "id": 2,
        "groupBy": "Week"
      },
      {
        "id": 3,
        "groupBy": "Month"
      }
    ],
    "BUSINESS_HOURS": "Business Hours",
    "FILTER_ACTIONS": {
      "CLEAR_FILTER": "Esborra els filtres",
      "EMPTY_LIST": "No s'ha trobat agents"
    }
  },
  "AGENT_REPORTS": {
    "HEADER": "Agents Overview",
    "LOADING_CHART": "S'estan carregant dades del gràfic...",
    "NO_ENOUGH_DATA": "No hem rebut suficients punts de dades per generar l'informe. Torneu-ho a provar més endavant.",
    "DOWNLOAD_AGENT_REPORTS": "Descarregar Informes d'Agent",
    "FILTER_DROPDOWN_LABEL": "Seleccionar Agent",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Converses",
        "DESC": "( Total )"
      },
      "INCOMING_MESSAGES": {
        "NAME": "Missatges d'entrada",
        "DESC": "( Total )"
      },
      "OUTGOING_MESSAGES": {
        "NAME": "Missatges de sortida",
        "DESC": "( Total )"
      },
      "FIRST_RESPONSE_TIME": {
        "NAME": "First Response Time",
        "DESC": "( Promig )",
        "INFO_TEXT": "Total number of conversations used for computation:",
        "TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
      },
      "RESOLUTION_TIME": {
        "NAME": "Temps de resolució",
        "DESC": "( Promig )",
        "INFO_TEXT": "Total number of conversations used for computation:",
        "TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
      },
      "RESOLUTION_COUNT": {
        "NAME": "Total de resolucions",
        "DESC": "( Total )"
      }
    },
    "DATE_RANGE": [
      {
        "id": 0,
        "name": "Últims 7 dies"
      },
      {
        "id": 1,
        "name": "Últims 30 dies"
      },
      {
        "id": 2,
        "name": "Last 3 months"
      },
      {
        "id": 3,
        "name": "Last 6 months"
      },
      {
        "id": 4,
        "name": "Last year"
      },
      {
        "id": 5,
        "name": "Custom date range"
      }
    ],
    "CUSTOM_DATE_RANGE": {
      "CONFIRM": "Apply",
      "PLACEHOLDER": "Select date range"
    }
  },
  "LABEL_REPORTS": {
    "HEADER": "Labels Overview",
    "LOADING_CHART": "S'estan carregant dades del gràfic...",
    "NO_ENOUGH_DATA": "No hem rebut suficients punts de dades per generar l'informe. Torneu-ho a provar més endavant.",
    "DOWNLOAD_LABEL_REPORTS": "Download label reports",
    "FILTER_DROPDOWN_LABEL": "Select Label",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Converses",
        "DESC": "( Total )"
      },
      "INCOMING_MESSAGES": {
        "NAME": "Missatges d'entrada",
        "DESC": "( Total )"
      },
      "OUTGOING_MESSAGES": {
        "NAME": "Missatges de sortida",
        "DESC": "( Total )"
      },
      "FIRST_RESPONSE_TIME": {
        "NAME": "First Response Time",
        "DESC": "(Mitjana)",
        "INFO_TEXT": "Total number of conversations used for computation:",
        "TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
      },
      "RESOLUTION_TIME": {
        "NAME": "Temps de resolució",
        "DESC": "( Promig )",
        "INFO_TEXT": "Total number of conversations used for computation:",
        "TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
      },
      "RESOLUTION_COUNT": {
        "NAME": "Total de resolucions",
        "DESC": "( Total )"
      }
    },
    "DATE_RANGE": [
      {
        "id": 0,
        "name": "Últims 7 dies"
      },
      {
        "id": 1,
        "name": "Últims 30 dies"
      },
      {
        "id": 2,
        "name": "Last 3 months"
      },
      {
        "id": 3,
        "name": "Last 6 months"
      },
      {
        "id": 4,
        "name": "Last year"
      },
      {
        "id": 5,
        "name": "Custom date range"
      }
    ],
    "CUSTOM_DATE_RANGE": {
      "CONFIRM": "Apply",
      "PLACEHOLDER": "Select date range"
    }
  },
  "INBOX_REPORTS": {
    "HEADER": "Inbox Overview",
    "LOADING_CHART": "S'estan carregant dades del gràfic...",
    "NO_ENOUGH_DATA": "No hem rebut suficients punts de dades per generar l'informe. Torneu-ho a provar més endavant.",
    "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
    "FILTER_DROPDOWN_LABEL": "Select Inbox",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Converses",
        "DESC": "( Total )"
      },
      "INCOMING_MESSAGES": {
        "NAME": "Missatges d'entrada",
        "DESC": "( Total )"
      },
      "OUTGOING_MESSAGES": {
        "NAME": "Missatges de sortida",
        "DESC": "( Total )"
      },
      "FIRST_RESPONSE_TIME": {
        "NAME": "First Response Time",
        "DESC": "( Promig )",
        "INFO_TEXT": "Total number of conversations used for computation:",
        "TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
      },
      "RESOLUTION_TIME": {
        "NAME": "Temps de resolució",
        "DESC": "( Promig )",
        "INFO_TEXT": "Total number of conversations used for computation:",
        "TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
      },
      "RESOLUTION_COUNT": {
        "NAME": "Total de resolucions",
        "DESC": "( Total )"
      }
    },
    "DATE_RANGE": [
      {
        "id": 0,
        "name": "Últims 7 dies"
      },
      {
        "id": 1,
        "name": "Últims 30 dies"
      },
      {
        "id": 2,
        "name": "Last 3 months"
      },
      {
        "id": 3,
        "name": "Last 6 months"
      },
      {
        "id": 4,
        "name": "Last year"
      },
      {
        "id": 5,
        "name": "Custom date range"
      }
    ],
    "CUSTOM_DATE_RANGE": {
      "CONFIRM": "Apply",
      "PLACEHOLDER": "Select date range"
    }
  },
  "TEAM_REPORTS": {
    "HEADER": "Team Overview",
    "LOADING_CHART": "S'estan carregant dades del gràfic...",
    "NO_ENOUGH_DATA": "No hem rebut suficients punts de dades per generar l'informe. Torneu-ho a provar més endavant.",
    "DOWNLOAD_TEAM_REPORTS": "Download team reports",
    "FILTER_DROPDOWN_LABEL": "Select Team",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Converses",
        "DESC": "( Total )"
      },
      "INCOMING_MESSAGES": {
        "NAME": "Missatges d'entrada",
        "DESC": "( Total )"
      },
      "OUTGOING_MESSAGES": {
        "NAME": "Missatges de sortida",
        "DESC": "( Total )"
      },
      "FIRST_RESPONSE_TIME": {
        "NAME": "First Response Time",
        "DESC": "( Promig )",
        "INFO_TEXT": "Total number of conversations used for computation:",
        "TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
      },
      "RESOLUTION_TIME": {
        "NAME": "Temps de resolució",
        "DESC": "( Promig )",
        "INFO_TEXT": "Total number of conversations used for computation:",
        "TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
      },
      "RESOLUTION_COUNT": {
        "NAME": "Total de resolucions",
        "DESC": "( Total )"
      }
    },
    "DATE_RANGE": [
      {
        "id": 0,
        "name": "Últims 7 dies"
      },
      {
        "id": 1,
        "name": "Últims 30 dies"
      },
      {
        "id": 2,
        "name": "Last 3 months"
      },
      {
        "id": 3,
        "name": "Last 6 months"
      },
      {
        "id": 4,
        "name": "Last year"
      },
      {
        "id": 5,
        "name": "Custom date range"
      }
    ],
    "CUSTOM_DATE_RANGE": {
      "CONFIRM": "Apply",
      "PLACEHOLDER": "Select date range"
    }
  },
  "CSAT_REPORTS": {
    "HEADER": "CSAT Reports",
    "NO_RECORDS": "There are no CSAT survey responses available.",
    "DOWNLOAD": "Download CSAT Reports",
    "DOWNLOAD_FAILED": "Failed to download CSAT Reports",
    "FILTERS": {
      "AGENTS": {
        "PLACEHOLDER": "Choose Agents"
      }
    },
    "TABLE": {
      "HEADER": {
        "CONTACT_NAME": "Contact",
        "AGENT_NAME": "Assigned agent",
        "RATING": "Rating",
        "FEEDBACK_TEXT": "Feedback comment"
      }
    },
    "METRIC": {
      "TOTAL_RESPONSES": {
        "LABEL": "Total responses",
        "TOOLTIP": "Total number of responses collected"
      },
      "SATISFACTION_SCORE": {
        "LABEL": "Satisfaction score",
        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
      },
      "RESPONSE_RATE": {
        "LABEL": "Response rate",
        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
      }
    }
  },
  "BOT_REPORTS": {
    "HEADER": "Bot Reports",
    "METRIC": {
      "TOTAL_CONVERSATIONS": {
        "LABEL": "No. of Conversations",
        "TOOLTIP": "Total number of conversations handled by the bot"
      },
      "TOTAL_RESPONSES": {
        "LABEL": "Total Responses",
        "TOOLTIP": "Total number of responses sent by the bot"
      },
      "RESOLUTION_RATE": {
        "LABEL": "Resolution Rate",
        "TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100"
      },
      "HANDOFF_RATE": {
        "LABEL": "Handoff Rate",
        "TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100"
      }
    }
  },
  "OVERVIEW_REPORTS": {
    "HEADER": "Overview",
    "LIVE": "Live",
    "ACCOUNT_CONVERSATIONS": {
      "HEADER": "Open Conversations",
      "LOADING_MESSAGE": "Loading conversation metrics...",
      "OPEN": "Obrir",
      "UNATTENDED": "Unattended",
      "UNASSIGNED": "Sense assignar",
      "PENDING": "Pendent"
    },
    "CONVERSATION_HEATMAP": {
      "HEADER": "Conversation Traffic",
      "NO_CONVERSATIONS": "No conversations",
      "CONVERSATION": "%{count} conversation",
      "CONVERSATIONS": "%{count} conversations"
    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "Conversations by agents",
      "LOADING_MESSAGE": "Loading agent metrics...",
      "NO_AGENTS": "There are no conversations by agents",
      "TABLE_HEADER": {
        "AGENT": "Agent",
        "OPEN": "OPEN",
        "UNATTENDED": "Unattended",
        "STATUS": "Estat"
      }
    },
    "AGENT_STATUS": {
      "HEADER": "Agent status",
      "ONLINE": "En línia",
      "BUSY": "Ocupat",
      "OFFLINE": "Fora de línia"
    }
  },
  "DAYS_OF_WEEK": {
    "SUNDAY": "Sunday",
    "MONDAY": "Monday",
    "TUESDAY": "Tuesday",
    "WEDNESDAY": "Wednesday",
    "THURSDAY": "Thursday",
    "FRIDAY": "Friday",
    "SATURDAY": "Saturday"
  },
  "SLA_REPORTS": {
    "HEADER": "Informes SLA",
    "NO_RECORDS": "Les converses aplicades per l'SLA no estan disponibles.",
    "LOADING": "S'estan carregant dades del SLA...",
    "DOWNLOAD_SLA_REPORTS": "Descarregar informes SLA",
    "DOWNLOAD_FAILED": "No s'han pogut baixar els informes SLA",
    "DROPDOWN": {
      "ADD_FIlTER": "Afegeix un filtre",
      "CLEAR_ALL": "Esborrar tot",
      "CLEAR_FILTER": "Esborra els filtres",
      "EMPTY_LIST": "No s'ha trobat agents",
      "NO_FILTER": "No hi ha filtres disponibles",
      "SEARCH": "Cerca filtre",
      "INPUT_PLACEHOLDER": {
        "SLA": "Nom del SLA",
        "AGENTS": "Nom de l'Agent",
        "INBOXES": "Nom de la safata d'entrada",
        "LABELS": "Nom de l'etiqueta",
        "TEAMS": "Nom de l'equip"
      },
      "SLA": "Política SLA",
      "INBOXES": "Safata d'entrada",
      "AGENTS": "Agent",
      "LABELS": "Etiqueta",
      "TEAMS": "Equip"
    },
    "METRICS": {
      "HIT_RATE": {
        "LABEL": "Proporció d'encerts",
        "TOOLTIP": "El percentatge de SLA creats s'ha completat correctament"
      },
      "NO_OF_MISSES": {
        "LABEL": "Nombre de faltes",
        "TOOLTIP": "SLA total faltes en un període determinat"
      },
      "NO_OF_CONVERSATIONS": {
        "LABEL": "Número de Converses",
        "TOOLTIP": "Nombre total de converses amb SLA"
      }
    },
    "TABLE": {
      "HEADER": {
        "POLICY": "Política",
        "CONVERSATION": "Converses",
        "AGENT": "Agent"
      },
      "VIEW_DETAILS": "Veure Detalls"
    }
  }
}