require 'rails_helper' describe ActionService do let(:account) { create(:account) } describe '#resolve_conversation' do let(:conversation) { create(:conversation) } let(:action_service) { described_class.new(conversation) } it 'resolves the conversation' do expect(conversation.status).to eq('open') action_service.resolve_conversation(nil) expect(conversation.reload.status).to eq('resolved') end end describe '#open_conversation' do let(:conversation) { create(:conversation, status: :resolved) } let(:action_service) { described_class.new(conversation) } it 'opens the conversation' do expect(conversation.status).to eq('resolved') action_service.open_conversation(nil) expect(conversation.reload.status).to eq('open') end end describe '#change_priority' do let(:conversation) { create(:conversation) } let(:action_service) { described_class.new(conversation) } it 'changes the priority of the conversation to medium' do action_service.change_priority(['medium']) expect(conversation.reload.priority).to eq('medium') end it 'changes the priority of the conversation to nil' do action_service.change_priority(['nil']) expect(conversation.reload.priority).to be_nil end end describe '#assign_agent' do let(:agent) { create(:user, account: account, role: :agent) } let(:inbox_member) { create(:inbox_member, inbox: conversation.inbox, user: agent) } let(:conversation) { create(:conversation, :with_assignee, account: account) } let(:action_service) { described_class.new(conversation) } it 'unassigns the conversation if agent id is nil' do action_service.assign_agent(['nil']) expect(conversation.reload.assignee).to be_nil end context 'when agent is confirmed' do it 'assigns the agent to the conversation' do inbox_member action_service.assign_agent([agent.id]) expect(conversation.reload.assignee).to eq(agent) end end context 'when agent is unconfirmed' do let(:unconfirmed_agent) { create(:user, account: account, role: :agent, skip_confirmation: false) } let(:unconfirmed_inbox_member) { create(:inbox_member, inbox: conversation.inbox, user: unconfirmed_agent) } it 'does not assign unconfirmed agent to the conversation' do unconfirmed_inbox_member original_assignee = conversation.assignee action_service.assign_agent([unconfirmed_agent.id]) expect(conversation.reload.assignee).to eq(original_assignee) end end context 'when assigning the last responding agent' do it 'assigns the last agent who replied publicly' do note_author = create(:user, account: account, role: :agent) inbox_member create(:inbox_member, inbox: conversation.inbox, user: note_author) create(:message, message_type: :outgoing, account: account, inbox: conversation.inbox, conversation: conversation, sender: agent) create(:message, message_type: :outgoing, private: true, account: account, inbox: conversation.inbox, conversation: conversation, sender: note_author) action_service.assign_agent(['last_responding_agent']) expect(conversation.reload.assignee).to eq(agent) end it 'does not assign the conversation when there is no public agent reply' do inbox_member original_assignee = conversation.assignee create(:message, message_type: :outgoing, private: true, account: account, inbox: conversation.inbox, conversation: conversation, sender: agent) action_service.assign_agent(['last_responding_agent']) expect(conversation.reload.assignee).to eq(original_assignee) end end end describe '#assign_team' do let(:agent) { create(:user, account: account, role: :agent) } let(:inbox_member) { create(:inbox_member, inbox: conversation.inbox, user: agent) } let(:team) { create(:team, name: 'ConversationTeam', account: account) } let(:conversation) { create(:conversation, :with_team, account: account) } let(:action_service) { described_class.new(conversation) } context 'when team_id is not present' do it 'unassign the if team_id is "nil"' do expect do action_service.assign_team(['nil']) end.not_to raise_error expect(conversation.reload.team).to be_nil end it 'unassign the if team_id is 0' do expect do action_service.assign_team([0]) end.not_to raise_error expect(conversation.reload.team).to be_nil end end context 'when team_id is present' do it 'assign the team if the team is part of the account' do original_team = conversation.team expect do action_service.assign_team([team.id]) end.to change { conversation.reload.team }.from(original_team) end it 'does not assign the team if the team is part of the account' do original_team = conversation.team invalid_team_id = 999_999_999 expect do action_service.assign_team([invalid_team_id]) end.not_to change { conversation.reload.team }.from(original_team) end end end describe '#remove_assigned_agent' do let(:conversation) { create(:conversation, :with_assignee, account: account) } let(:action_service) { described_class.new(conversation) } it 'unassigns the conversation' do expect(conversation.reload.assignee).to be_present action_service.remove_assigned_agent(nil) expect(conversation.reload.assignee).to be_nil end end end