Vishnu Narayanan
fa3bc05d3d
chore: fix sla email notifications ( #9192 )
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Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com >
2024-04-04 21:16:49 +05:30
Vishnu Narayanan
6956436a76
feat: refactor SLA evaluation logic ( #9133 )
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* feat: update SLA evaluation logic
* chore: handle nrt
* chore: handle applied_sla status
* chore: refactor spec to bring down expecations in a single block
* chore: fix process_account_applied_sla spec
* chore: add spec to test multiple nrt misses
* feat: persist sla notifications
* feat: revert persist sla notifications
* chore: refactor sla_status to include active_with_misses
* chore: refactor spec
* Update evaluate_applied_sla_service.rb
* minor refactors
* clean up
* move notification related spec
* chore: refactor notifications spec to sla_event model
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Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com >
Co-authored-by: Sojan Jose <sojan@pepalo.com >
2024-03-29 02:01:43 +11:00
Vishnu Narayanan
aaf70cf1cf
feat: add push notification when SLA missed ( #9078 )
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* feat: add push notification when SLA missed
* chore: sent notification only for inbox members
* feat: add conv particpants+admins to SLA notification list
* chore: add spec to ensure notification is created
* chore: refactor to multiple alerts for SLA conditions
* chore: add sla_policy as secondary_actor in notification
2024-03-11 21:49:41 +05:30
Vishnu Narayanan
c1d07a5471
feat: Add sidekiq jobs to monitor applied SLAs ( #8828 )
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Fixes: https://linear.app/chatwoot/issue/CW-2983/sidekiq-jobservice-to-monitor-sla-breach
Co-authored-by: Sojan <sojan@pepalo.com >
2024-02-07 21:44:56 +04:00
