Commit Graph

22 Commits

Author SHA1 Message Date
Sivin Varghese
1a220b2982 chore: Improve compose new conversation form (#13176)
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2026-01-13 18:52:10 +05:30
Sivin Varghese
53c21e6ad3 fix: Prevent invalid attachments from blocking text paste (#13135) 2025-12-22 21:17:35 +05:30
Sivin Varghese
02216471c3 feat: Enable attachment paste in new conversation modal (#13082) 2025-12-16 14:35:42 +05:30
Sivin Varghese
696564863c feat: Add plain-text editor for non-rich content channels (#13058)
# Pull Request Template

## Description

This PR restores the plain text editor for all channels except Website,
Email, and API.

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
2025-12-12 10:14:22 +05:30
Sivin Varghese
df4c8cf58b chore: Strip unsupported signature formatting by channel (#13046)
# Pull Request Template

## Description

1. This PR is an enhancement to
https://github.com/chatwoot/chatwoot/pull/13045
It strips unsupported formatting from **message signatures** based on
each channel’s formatting capabilities defined in the `FORMATTING`
config

2. Remove usage of plain editor in Compose new conversation modal

Only the following signature elements are considered:
<strong>bold (<code inline="">strong</code>), italic (<code
inline="">em</code>), links (<code inline="">link</code>), images (<code
inline="">image</code>)</strong>.</p>

Any formatting not supported by the target channel is automatically
removed before the signature is appended.

<h3>Channel-wise Signature Formatting Support</h3>

Channel | Keeps in Signature | Strips from Signature
-- | -- | --
Email | bold, italic, links, images | —
WebWidget | bold, italic, links, images | —
API | bold, italic | links, images
WhatsApp | bold, italic | links, images
Telegram | bold, italic, links | images
Facebook | bold, italic | links, images
Instagram | bold, italic | links, images
Line | bold, italic | links, images
SMS | — | everything
Twilio SMS | — | everything
Twitter/X | — | everything


<hr>
<h3>📝 Note</h3>
<blockquote>
<p>Message signatures only support <strong>bold, italic, links, and
images</strong>.<br>
Other formatting options available in the editor (lists, code blocks,
strike-through, etc.) do <strong>not apply</strong> to signatures and
are ignored.</p>
</blockquote>

## Type of change

- [x] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

### Loom video
https://www.loom.com/share/d325ab86ca514c6d8f90dfe72a8928dd


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2025-12-11 19:58:59 +05:30
Sivin Varghese
f2054e703a fix: Handle rich message signatures & attachment overflow (#13045) 2025-12-10 23:13:04 +05:30
Sivin Varghese
9b75d9bd1b fix: Add empty line before signature in compose conversation editor (#12702)
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
2025-11-06 14:05:52 +05:30
Shivam Mishra
b75ea7a762 feat: Use resolved contacts as base relation for filtering (#12520)
This PR has two changes to speed up contact filtering

### Updated Base Relation

Update the `base_relation` to use resolved contacts scope to improve
perf when filtering conversations. This narrows the search space
drastically, and what is usually a sequential scan becomes a index scan
for that `account_id`

ref: https://github.com/chatwoot/chatwoot/pull/9347
ref: https://github.com/chatwoot/chatwoot/pull/7175/

Result: https://explain.dalibo.com/plan/c8a8gb17f0275fgf#plan


## Selective filtering in Compose New Conversation

We also cost of filtering in compose new conversation dialog by reducing
the search space based on the search candidate. For instance, a search
term that obviously can’t be a phone, we exclude that from the filter.
Similarly we skip name lookups for email-shaped queries.

Removing the phone number took the query times from 50 seconds to under
1 seconds

### Comparison

1. Only Email: https://explain.dalibo.com/plan/h91a6844a4438a6a 
2. Email + Name: https://explain.dalibo.com/plan/beg3aah05ch9ade0
3. Email + Name + Phone:
https://explain.dalibo.com/plan/c8a8gb17f0275fgf
2025-09-25 15:26:44 +05:30
Muhsin Keloth
99997a701a feat: Add twilio content templates (#12277)
Implements comprehensive Twilio WhatsApp content template support (Phase
1) enabling text, media, and quick reply templates with proper parameter
conversion, sync capabilities, and feature flag protection.

###  Features Implemented

  **Template Types Supported**

  - Basic Text Templates: Simple text with variables ({{1}}, {{2}})
  - Media Templates: Image/Video/Document templates with text variables
  - Quick Reply Templates: Interactive button templates
- Phase 2 (Future): List Picker, Call-to-Action, Catalog, Carousel,
Authentication templates

  **Template Synchronization**

- API Endpoint: POST
/api/v1/accounts/{account_id}/inboxes/{inbox_id}/sync_templates
  - Background Job: Channels::Twilio::TemplatesSyncJob
  - Storage: JSONB format in channel_twilio_sms.content_templates
  - Auto-categorization: UTILITY, MARKETING, AUTHENTICATION categories

 ###  Template Examples Tested


  #### Text template
```
  { "name": "greet", "language": "en" }
```
  #### Template with variables
```
  { "name": "order_status", "parameters": [{"type": "body", "parameters": [{"text": "John"}]}] }
```

  #### Media template with image
```
  { "name": "product_showcase", "parameters": [
    {"type": "header", "parameters": [{"image": {"link": "image.jpg"}}]},
    {"type": "body", "parameters": [{"text": "iPhone"}, {"text": "$999"}]}
  ]}
```
#### Preview

<img width="1362" height="1058" alt="CleanShot 2025-08-26 at 10 01
51@2x"
src="https://github.com/user-attachments/assets/cb280cea-08c3-44ca-8025-58a96cb3a451"
/>

<img width="1308" height="1246" alt="CleanShot 2025-08-26 at 10 02
02@2x"
src="https://github.com/user-attachments/assets/9ea8537a-61e9-40f5-844f-eaad337e1ddd"
/>

#### User guide

https://www.chatwoot.com/hc/user-guide/articles/1756195741-twilio-content-templates

---------

Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
2025-08-29 16:13:25 +05:30
Muhsin Keloth
19faa7fdfa refactor: Consolidate WhatsApp template components and improve naming (#12299) 2025-08-26 15:20:53 +05:30
Sivin Varghese
42af4b1d01 fix: Reset inbox on conversation switch in compose conversation modal (#12174) 2025-08-13 12:42:57 +05:30
Muhsin Keloth
5c560c7628 feat: WhatsApp enhanced templates front end changes (#12117)
Part of the https://github.com/chatwoot/chatwoot/pull/11997

Co-authored-by: Sojan Jose <sojan@pepalo.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
2025-08-12 18:53:19 +05:30
Sivin Varghese
ecd9cf0326 fix: RTL issues in new conversation form (#12163)
# Pull Request Template

## Description

This PR fixes RTL alignment issues in the new conversation form, removes
the unused
[`form-checkbox`](https://github.com/chatwoot/chatwoot/pull/12151#discussion_r2266333315)
class name and drops the `app-rtl--wrapper` class, which was previously
used for RTL detection in `rtl.scss` (removed earlier)

Fixes https://linear.app/chatwoot/issue/CW-5410/rtl-issues

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

### Screenshots

<img width="868" height="474" alt="image"
src="https://github.com/user-attachments/assets/45995652-2895-49d5-a651-179090c949ec"
/>
<img width="868" height="656" alt="image"
src="https://github.com/user-attachments/assets/a1cb4415-3fd4-4c9a-bc46-5e07e437d757"
/>
<img width="868" height="656" alt="image"
src="https://github.com/user-attachments/assets/77c8981f-364e-4bf0-bea8-a4c42a76d065"
/>



## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
2025-08-11 14:16:48 -07:00
Sivin Varghese
8066b36ebf chore: Update styles in settings pages (#11070)
---------

Co-authored-by: Pranav <pranavrajs@gmail.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
2025-03-18 14:40:02 -07:00
Sivin Varghese
8291c84cc3 feat: Use new compose conversation in conversation sidebar (#11085)
# Pull Request Template

## Description

This PR includes the implementation of the new Compose Conversation form
in the conversation sidebar, replacing the old one.

## Type of change

- [x] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

### Loom video

https://www.loom.com/share/4312e20a63714eb892d7b5cd0dcda893?sid=9bd5254e-2b1f-462c-b2c1-a3048a111683

## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
2025-03-18 15:09:10 +05:30
Sivin Varghese
2556de1f38 feat: Support bigger font size in dashboard (#10974)
# Pull Request Template

## Description

Fixes
https://linear.app/chatwoot/issue/CW-4091/accessibility-improvement-support-bigger-font-size-for-the-dashboard

## Type of change

- [x] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

### **Loom video**

https://www.loom.com/share/1ab781859fa748a5ad54aacbacd127b4?sid=a7dd9164-a6de-462f-bff7-1b25e9c55b4f

## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
2025-02-27 12:10:33 +05:30
Sivin Varghese
e97e68b1ba fix: Message signature is not appending (#10855)
# Pull Request Template

## Description

**Issue:** The message signature wasn't being appended to new email
conversations when a target inbox was selected.

**Solution:** To address this, a reusable `handleSignatureSetup`
function was created to manage the signature logic. The same logic was
applied in both cases, when the inbox selection changed (using `watch`)
and during the initial load (using `mounted`).

Fixes
https://linear.app/chatwoot/issue/CW-4005/allow-to-activate-the-message-signature-for-new-email-conversations-by
https://github.com/chatwoot/chatwoot/issues/10836

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

**Steps to reproduce**:
https://github.com/chatwoot/chatwoot/issues/10836#issuecomment-2637354304

### Loom video

**Before**

https://www.loom.com/share/ccf597cfa8d94d0eaff1222102901d2c?sid=abfea42b-425e-446e-8e92-99359b786607

**After**

https://www.loom.com/share/d9deddfcf8de48ab87e31911dfb774d8?sid=c1aac19b-b243-428e-9a9f-2ad9f4efe49c


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
2025-02-07 16:28:27 +05:30
Sivin Varghese
a899c2b5a4 chore: Improve new conversation form (#10687) 2025-01-15 13:10:09 +05:30
Sivin Varghese
6b348da807 feat(v4): Compose a new conversation from a phone number. (#10568) 2024-12-17 18:07:58 +05:30
Sivin Varghese
1b430ffae2 fix: New compose conversation form (#10548) 2024-12-06 15:40:06 +05:30
Sivin Varghese
b116ab5ad3 feat(v4): Compose new conversation without multiple clicks (#10545)
---------

Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Pranav <pranavrajs@gmail.com>
2024-12-05 20:16:29 -08:00
Sivin Varghese
67c90231b6 feat: Add compose conversation components (#10457)
Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Pranav <pranavrajs@gmail.com>
2024-12-05 16:31:47 -08:00