Sojan Jose
3dae3ff3ad
feat: Conversation update API for sla_policy_id ( #8973 )
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- Add an endpoint for updating conversation attributes (priority / sla_policy_id )
- Swagger spec
- minor chores around the conversation API/spec
Fixes: https://linear.app/chatwoot/issue/CW-2100/feat-backend-api-to-update-the-sla-of-a-conversation
2024-03-14 17:22:32 +05:30
Vishnu Narayanan
aaf70cf1cf
feat: add push notification when SLA missed ( #9078 )
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* feat: add push notification when SLA missed
* chore: sent notification only for inbox members
* feat: add conv particpants+admins to SLA notification list
* chore: add spec to ensure notification is created
* chore: refactor to multiple alerts for SLA conditions
* chore: add sla_policy as secondary_actor in notification
2024-03-11 21:49:41 +05:30
Vishnu Narayanan
232369cd5c
feat: sla 1 - refactor sla_policies model and add applied_sla model ( #8602 )
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* feat: add models
* chore: refactor sla column names
* chore: remove foreign keys
* chore: fix spec
* chore: refactor models
2024-01-23 23:48:02 +05:30
Sojan Jose
595e6e79f0
chore: Add sla policy association to conversation ( #7360 )
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Adds the sla policy association to the conversation
Fixes: https://linear.app/chatwoot/issue/CW-1615/applying-an-sla-to-the-conversation
2023-06-21 14:48:50 +05:30
Muhsin Keloth
271263bcc2
feat: SLA CRUD APIs (EE) ( #7027 )
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Fixes: https://linear.app/chatwoot/issue/CW-1613/sla-api
Co-authored-by: Sojan Jose <sojan@pepalo.com >
2023-05-11 22:42:56 +05:30
