Shivam Mishra
ac3bce3932
fix: missing metrics and labels from label summary ( #11718 )
2025-06-12 17:58:56 +05:30
Shivam Mishra
b24626a65a
feat: Include resolution time and waiting time in team & agent report export ( #9296 )
2024-05-02 17:29:52 -07:00
Pranav Raj S
c607f09be0
feat: Improve the rendering of CSV exports ( #8914 )
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Improve the rendering of the datestamp
2024-02-12 20:01:58 -08:00
Pranav Raj S
6a630bc489
chore: Render timestamp in a better format in conversation traffic export ( #8897 )
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chore: Render timestamp in a better format in conversation traffic reports
2024-02-09 00:48:10 -08:00
Shivam Mishra
17ff1f11a7
feat: better download for conversation traffic heatmap ( #6755 )
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* feat: genearte report in a grid
* refactor: update API usage
* refactor: separate generate method
* refactor: abstract transform_data
* feat: annotate with comments
* feat: add explicit timezone
* feat: download data only in user timezone
* fix: dates included in heatmap
2023-04-11 09:40:54 +05:30
Shivam Mishra
e5134c9ef5
[CW-53] feat: allow downloading heatmap report ( #6683 )
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* feat: add control header slot
* feat: add download API call
* feat: add conversation traffic template
* feat: allow downloading heatmap content
* feat: wire up download
* fix: grid layout for mobile
* chore: revert formatting
* revert: en.yml file
* feat: add conversation traffic text
* feat: disable rule for map block
* test: conversation traffic
* fix: timezone offset
* feat: download report in UTC
* feat: add UTC warning
* chore: revert formatting
* feat: add traffic text
* chore: fix whitespace change
2023-03-20 15:46:29 +05:30
Sojan Jose
f0fbaacaf7
chore: Switch to csv-safe gem to avoid csv injection ( #6444 )
2023-02-13 13:38:36 -08:00
Pranav Raj S
52fad886b8
feat: Add business hours in downloadable reports ( #4674 )
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Co-authored-by: Aswin Dev P.S <aswindevps@gmail.com >
2022-05-27 09:26:59 +05:30
Pranav Raj S
20565d09c0
fix: Update report method to fix issues with special characters ( #4697 )
2022-05-18 12:15:30 +05:30
Aswin Dev P.S
15aaa8883c
feat: API to Filter reports by teams ( #3066 )
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Add API to Filter reports by teams
Fixes : #2916
2021-09-27 21:12:08 +05:30
Tejaswini Chile
65f3e83afd
feat: APIs to filter reports ( #2889 )
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Fixes #2823
2021-08-27 22:46:32 +05:30
Sojan Jose
ab54d9c629
chore: Upgrade rails and ruby versions ( #2400 )
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ruby version: 3.0.2
rails version: 6.1.4
2021-08-03 20:11:52 +05:30
Pranav Raj S
71214b59d8
fix: Add missing translations in agent reports ( #2017 )
2021-03-30 20:00:17 +05:30
Pranav Raj S
0619894560
feat: Download Agent wise report ( #1517 )
2020-12-15 23:35:03 +05:30
Sojan Jose
eb2ded6f65
feat: Agent & Inbox Report APIs ( #1391 )
2020-11-16 19:41:52 +05:30
