This PR updates the report pages for agents, inboxes, and teams by
replacing charts with aggregate values (under a feature flag). Users can
click on any item to view more details if needed. Most users seem to
prefer aggregate values, so this change will likely stay.
The PR also includes a few fixes:
- The summary reports now use the same logic for both the front-end and
CSV exports.
- Fixed an issue where a single quote was being added to values with
hyphens in CSV files. Now, ‘n/a’ is used when no value is available.
- Fixed a bug where the average value was calculated incorrectly when
multiple accounts were present.
These changes should make reports easier to use and more consistent.
### Agents:
<img width="1438" alt="Screenshot 2025-01-26 at 10 47 18 AM"
src="https://github.com/user-attachments/assets/bf2fcebc-6207-4701-9703-5c2110b7b8a0"
/>
### Inboxes
<img width="1438" alt="Screenshot 2025-01-26 at 10 47 10 AM"
src="https://github.com/user-attachments/assets/b83e1cf2-fd14-4e8e-8dcd-9033404a9f22"
/>
### Teams:
<img width="1436" alt="Screenshot 2025-01-26 at 10 47 01 AM"
src="https://github.com/user-attachments/assets/96b1ce07-f557-42ca-8143-546a111d6458"
/>
---------
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Following https://github.com/chatwoot/chatwoot/pull/10604, this PR
introduces similar reporting features for Agents and Teams.
Updates in this PR:
- Added additional methods to the base class to avoid repetition.
- Improve reporting for Teams and Agents to include resolution count.
The Inbox Overview section is being updated to offer a more detailed
report, showing an overall view of the account grouped by inboxes. To
view detailed reports and access specific graphs for individual inboxes,
click on the inbox name to navigate to its dedicated report page.
---------
Co-authored-by: Sojan Jose <sojan@pepalo.com>
* feat: add heatmap component
* feat: add heatmap component
* feat: add dummy heatmap
* refactor: compact tiles
* feat: allow hour
* feat: wire up heatmap query
* feat: allow arbritrary number of weeks
* feat: update position of the widget
* chore: update heatmap title
* refactor: move traffic heatmap to overview
* chore: add comment for perf
* feat: add reconcile logic for heatmap fetching
Fetching the data for the last 6 days all the time is wasteful
So we fetch only the data for today and reconcile it with the data we already have
* refactor: re-org code for new utils
* feat: add translations
* feat: translate days of the week
* chore: update chatwoot utils
* feat: add markers to heatmap
* refactor: update class names
* refactor: move flatten as a separate method
* test: Heatmap Helpers
* chore: add comments
* refactor: method naming
* refactor: use heatmap-level mixin
* refactor: cleanup css
* chore: remove log
* refactor: reports.js to use object instead of separate params
* refactor: report store to use new API design
* refactor: rename HeatmapHelper -> ReportsDataHelper
* refactor: separate clampDataBetweenTimeline
* feat: add tests
* fix: group by hour
* feat: add scroll for smaller screens
* refactor: add base data to reconcile with
* fix: tests
* fix: overflow only on smaller screens
* feat: translate tooltip
* refactor: simplify reconcile
* chore: add docs
* chore: remoev heatmap from account report
* feat: let Heatmap handle loading state
* chore: Apply suggestions from code review
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
* feat: update css
* refactor: color assignment to range
* feat: add short circuit
* Update app/javascript/dashboard/routes/dashboard/settings/reports/components/Heatmap.vue
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Nithin David Thomas <1277421+nithindavid@users.noreply.github.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
This change allows the admin user to fetch conversation metrics for an account, agents, and filter conversation metrics for a specific agent.
Fixes#4305
- ReportBuilder wasn't using the specified time zone for the timestamp in the
"build" method
- The ReportController spec was calling `Time.zone.today.to_time`, but
`Date#to_time` disregards the zone from `Time.zone` and reverts to the system
time zone.
