* feat: ignore bots in avg_first_response_time
* feat: ignore bots in avg_first_response count
* feat: add bot handoff event
* feat: add handoff event listener and reporting event
* fix: ignore agent bot in first response
* refactor: calculate first_response with last handoff
* refactor: method defn order
* test: new reporting events
* feat: Revert "feat: ignore bots in avg_first_response count"
This reverts commit de1977c219a2e7a9180dd02272244fe3b3f7ce89.
* feat: Revert "feat: ignore bots in avg_first_response_time"
This reverts commit bb9171945d5e3b2f6015f4f96dd1b76b3efb6987.
* fix: business hour calculation for first_reply
* fix: event_start_time for first_response
* feat: add migration to recompute first_responses
* refactor: separate mute helpers for conversation
* refactor: rename migration
* refactor: migration script
* fix: migration typo
* fix: typo in query
* feat: update schema.rb
* Revert "feat: update schema.rb"
This reverts commit 353ef355f2d956dd219907bb66982dc90ca5d896.
* feat: update schema
* refactor: update events as a batch job
* fix: ignore the event if value is negative
* feat: don't create a new hand-off if it's already present
* refactor: break the action into smaller chunks
* refactor: update reporting listener spec
Handle the case to ensure extra bot handoffs are not created for a give conversation
* fix: import error
---------
Co-authored-by: Vishnu Narayanan <vishnu@chatwoot.com>
* Added dotenv-rails gem to manage environment variables
* Added dotenv-rails gem to manage environment variables
* Removed figaro which was used earlier for this purpose
* Standardized variable names
* Changed all env variables to be upper case. This included changes in files referencing env variables.
* Added example env file with all variables set to empty value
* Removed the earlier setup of copying application.yml and database.yml and the scripts and documentation associated to this
* Docker setup
* Added docker file for building the docker images
* Added entrypoint.sh script which is referenced inside the Docker image
* Cloned the Procfile for development using docker which has slight change compared to regular procfile
* Added the docker-compose.yml which has 3 service's configuration, postgres, redis and chatwoot server and a mounted volume for postgres
* Added docker related info to documentation
* Added the docker setup info in the documentation
* Added info for using`rbenv` instead of rvm for managing ruby versions
* Updated the documentation for environment variables to have one about `dotenv-rails` gem and removed the documentation about the old copy paste method used by figaro
* Changing the postgres database, username and password as environment variables
* Removed database.yml from gitignore
* Made the postgres databse, username and password as environemnt variables
* Added this in documentation
* Added a quick setup page
* Added quick setup page
* Removed the docs from README and added link to the docs in website
* Removed the figaro related things from circle.ci config
* Adding external volume for redis in docker compose
* Added instructions for adding the redis volume in docs
