- Mark all messages as read by providing the conversation ID and timestamp.
- For Instagram, ensure all previous messages that weren't marked as failed are now marked as read. This is because the read events are only triggered for the most recent message and not for any previous ones.
- We have observed some failures for data import jobs in the cloud due to race conditions with job executions and active storage file uploading. This PR adds delays and retries to accommodate that.
- Ensure existing contact information is updated on data import
- Refactor the existing job to make it more readable
- Fixes issues with import files in the wrong encoding
fixes: #7307
* fix: mail logger for source-id email-id and message-id
* added mail provided to the tracking
* change the logger verb from info to error
* app/jobs/inboxes/fetch_imap_emails_job.rb
* codeclimate fix
* remove extra filter
* fixes: specs
- update the templates updated at, even if the API request fails ( to prevent jobs from stacking up in case of API failures upstream )
- sequence the job in batches of 25 requests per minutes schedule ( in case API response time is high, also not to send too many requests in a single batch )
- move the sync job re-rerun to 3 hours ( since we are updating the updated at even in case of failures )(prev 15 minutes )
Fixes: https://linear.app/chatwoot/issue/CW-1590
* feat: ignore bots in avg_first_response_time
* feat: ignore bots in avg_first_response count
* feat: add bot handoff event
* feat: add handoff event listener and reporting event
* fix: ignore agent bot in first response
* refactor: calculate first_response with last handoff
* refactor: method defn order
* test: new reporting events
* feat: Revert "feat: ignore bots in avg_first_response count"
This reverts commit de1977c219a2e7a9180dd02272244fe3b3f7ce89.
* feat: Revert "feat: ignore bots in avg_first_response_time"
This reverts commit bb9171945d5e3b2f6015f4f96dd1b76b3efb6987.
* fix: business hour calculation for first_reply
* fix: event_start_time for first_response
* feat: add migration to recompute first_responses
* refactor: separate mute helpers for conversation
* refactor: rename migration
* refactor: migration script
* fix: migration typo
* fix: typo in query
* feat: update schema.rb
* Revert "feat: update schema.rb"
This reverts commit 353ef355f2d956dd219907bb66982dc90ca5d896.
* feat: update schema
* refactor: update events as a batch job
* fix: ignore the event if value is negative
* feat: don't create a new hand-off if it's already present
* refactor: break the action into smaller chunks
* refactor: update reporting listener spec
Handle the case to ensure extra bot handoffs are not created for a give conversation
* fix: import error
---------
Co-authored-by: Vishnu Narayanan <vishnu@chatwoot.com>
We will be adding a limit to the resolution job so that it is performed at a spaced interval. This will ensure there won't be a sudden spike in resource usage
fixes: chatwoot/product#707
- Adds the backend APIs required for Microsoft Email Channels
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
Co-authored-by: Sojan <sojan@pepalo.com>
