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21 Commits

Author SHA1 Message Date
Sojan Jose
3a1299520c chore: Enable plan reconcile in self hosted (#9357) 
This PR will revert the premium config in self hosted instances to its original state if any unauthorised modifications are made.
 2024-05-08 14:26:00 -07:00
Sojan Jose
f6d7f3b665 fix: assignee_changed callback not getting triggered during conversation creation (#9334) 
The reload method in our callback was refreshing the object and hence the saved_change_to_assignee_id? Method wasn't working in the following callbacks.

This impacted the listeners subscribing to the event `ASSIGNEE_CHANGE`, `TEAM_CHANGE` etc
 2024-05-06 11:48:17 -07:00
Vishnu Narayanan
6956436a76 feat: refactor SLA evaluation logic (#9133) 
* feat: update SLA evaluation logic

* chore: handle nrt

* chore: handle applied_sla status

* chore: refactor spec to bring down expecations in a single block

* chore: fix process_account_applied_sla spec

* chore: add spec to test multiple nrt misses

* feat: persist sla notifications

* feat: revert persist sla notifications

* chore: refactor sla_status to include active_with_misses

* chore: refactor spec

* Update evaluate_applied_sla_service.rb

* minor refactors

* clean up

* move notification related spec

* chore: refactor notifications spec to sla_event model

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2024-03-29 02:01:43 +11:00
Sojan Jose
3dae3ff3ad feat: Conversation update API for sla_policy_id (#8973) 
- Add an endpoint for updating conversation attributes (priority / sla_policy_id )
- Swagger spec
- minor chores around the conversation API/spec

Fixes: https://linear.app/chatwoot/issue/CW-2100/feat-backend-api-to-update-the-sla-of-a-conversation
 2024-03-14 17:22:32 +05:30
Vishnu Narayanan
aaf70cf1cf feat: add push notification when SLA missed (#9078) 
* feat: add push notification when SLA missed

* chore: sent notification only for inbox members

* feat: add conv particpants+admins to SLA notification list

* chore: add spec to ensure notification is created

* chore: refactor to multiple alerts for SLA conditions

* chore: add sla_policy as secondary_actor in notification
 2024-03-11 21:49:41 +05:30
Sojan Jose
41e269e873 feat(ee): Add reporting events for bots (#9027) 
Added a new event conversation_bot_resolved and added a job to auto resolve the bot conversations if there was no activity for the last 1 hour.
 2024-02-27 14:53:28 -08:00
Vishnu Narayanan
23230e0143 feat: sla-7 ensure applied_sla uniqueness (#8938) 
* feat: refactor fetching sla in action service

* chore: modify spec

* chore: ensure applied_sla uniqueness

* chore: review fixes

* feat: add unique index on applied_sla

* chore: fix spec

* chore: add new specs to improve coverage

* chore: improve spec

* Update spec/enterprise/services/enterprise/action_service_spec.rb

---------

Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2024-02-20 21:59:49 +05:30
Shivam Mishra
657843960c feat: account onboarding with clearbit (#8857) 
* feat: add clearbit lookup

* chore: fix typo in .env.example

* refactor: split lookup to reduce cognitive complexity

* feat: add more fields to lookup

* feat: extend accounts controller

* feat: save extra data to custom_attributes

* feat: allow v2 update with custom_attributes

* feat: add update route

* refactor: reduce complexity

* feat: move update to v1 controller

* test: add locale test

* feat: remove update from routes

* test: update API for custom attributes

* test: all custom attributes

* fix: v2 tests

* test: enterprise accounts controller

* fix: clearbit payload

* fix: with modified env

* feat: allow custom attributes updates to profile

* refactor: reduce complexity

* feat: allow clearbit api key in installation config

* refactor: move clearbit to internal

* feat: allow clearbit

* chore: add display_title for June

* feat: allow more internal options

* refactor: use globalconfig to fetch clearbit token

* test: move response body to a factory

* refactor: update ops

* chore: remove clearbit from .env.example

* chore: apply suggestions from code review

Co-authored-by: sojan-official <sojan@chatwoot.com>

---------

Co-authored-by: sojan-official <sojan@chatwoot.com>
 2024-02-12 23:21:42 +05:30
Vishnu Narayanan
c1d07a5471 feat: Add sidekiq jobs to monitor applied SLAs (#8828) 
Fixes: https://linear.app/chatwoot/issue/CW-2983/sidekiq-jobservice-to-monitor-sla-breach

Co-authored-by: Sojan <sojan@pepalo.com>
 2024-02-07 21:44:56 +04:00
Vishnu Narayanan
b8047f0912 feat: sla-2 add automation backend support for SLA (#8775) 
* feat: add automation support for SLA

* feat: add sla action in automtion UI

* chore: revert frontend changes

* chore: refactor to ee namespace

* chore: refactor automation rule to ee namespace

* feat: create applied_sla table entry

* chore: add applied_sla spec

* chore: rubocop fixes

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Co-authored-by: Sojan <sojan@pepalo.com>
 2024-02-01 15:42:12 +05:30
Sojan Jose
390cd756e8 chore: Reorganize the installation config settings (#8794) 
- Reorganizing installation config settings to move more configurations into UI from environment variables
- Changes to installation config to support premium plans in the enterprise edition
- Fixes the broken premium indicator in account/show and accounts/edit page
 2024-01-31 16:48:42 +04:00
Sojan Jose
7b09b02737 chore: Fix trigger message for response Bot (#8322) 
- Fix the bug where wrong messages was used to search response sources
 2023-11-08 17:02:48 -08:00
Sojan Jose
72ba429159 fix: Show sources in bot response only if documents are present (#8055) 
- show sources section in bot only based on appropriate conditions
 2023-10-05 00:11:01 -07:00
Sojan Jose
6f19546c3c feat: Add article messages along with bot responses (#7993) 
ref: https://linear.app/chatwoot/issue/CW-2464/bot-should-also-return-links-to-the-information
 2023-10-04 15:40:59 -07:00
Sojan Jose
647161121e chore: pass to agent if there is error parsing json (#7990) 
- GPT bot should pass the conversation to the agent if AI returns invalid json or any other error
 2023-09-26 21:05:21 -07:00
Sojan Jose
d06cf27800 chore: Specs for pageCrawler Service (#7632) 2023-08-04 15:44:51 -07:00
Shivam Mishra
237358af24 refactor: use as_json for formatting the string (#7332) 2023-06-19 13:33:48 +05:30
Shivam Mishra
e8a27bea4b feat: Add APIs for limit check in accounts (#7242) 2023-06-15 20:11:40 -07:00
Tejaswini Chile
c8041392dc feat: Enable features on successful subscription (#6953) 
* feat: Enable features on successful subscription

* fix: Add specs

* disable features for default plan

* Remove mark as cloud customers

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Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2023-05-01 14:58:39 -07:00
Sojan Jose
8acba37baf chore: Add specs for stripe Webhooks endpoint (#5087) 2022-07-22 11:46:31 +02:00
Pranav Raj S
7fc0d166e8 feat: Allow SaaS users to manage subscription within the dashboard (#5059) 2022-07-19 19:04:17 +05:30