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109 Commits

Author SHA1 Message Date
Sojan Jose
826d9ec5a7 chore: Refactor Response Bot Data Schema (#8011) 
This PR refactors the schema we introduced in #7518 based on the feedback from production tests. Here is the change log

- Decouple Inbox association to a new table inbox_response_sources -> this lets us share the same response source between multiple inboxes
- Add a status field to responses. This ensures that, by default, responses are created in pending status. You can do quality assurance before making them active. In future, this status can be leveraged by the bot to auto-generate response questions from conversations which require a handoff
- Add response_source association to responses and remove hard dependency from response_documents. This lets users write free-form question answers based on conversations, which doesn't necessarily need a response source.
 2023-10-01 19:31:38 -07:00
Sojan Jose
178bc80b25 fix: Update email alerts for Slack integration (#7739) 
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2023-08-17 11:46:37 -07:00
Sojan Jose
480f34803b feat: Response Bot using GPT and Webpage Sources (#7518) 
This commit introduces the ability to associate response sources to an inbox, allowing external webpages to be parsed by Chatwoot. The parsed data is converted into embeddings for use with GPT models when managing customer queries.

The implementation relies on the `pgvector` extension for PostgreSQL. Database migrations related to this feature are handled separately by `Features::ResponseBotService`. A future update will integrate these migrations into the default rails migrations, once compatibility with Postgres extensions across all self-hosted installation options is confirmed.

Additionally, a new GitHub action has been added to the CI pipeline to ensure the execution of specs related to this feature.
 2023-07-21 18:11:51 +03:00
Tejaswini Chile
71837bedf9 feat: Ability to customise the email sender name [CW-1629] (#7345) 2023-07-04 20:46:01 +05:30
Tejaswini Chile
9d0de04f7c fix: set custom filter count in redis (#7164) 2023-06-19 16:10:03 +05:30
Shivam Mishra
e8a27bea4b feat: Add APIs for limit check in accounts (#7242) 2023-06-15 20:11:40 -07:00
Sojan Jose
117d5301b4 chore: API documentation updates for CSAT surveys (#7255) 
- Expose conversation uuid in APIs
- swagger documentation for cast survey update via public/message/update endpoints
- swagger documentation for survey/responses/conversation_uuid endpoint

Fixes: #6328
 2023-06-05 21:14:01 +05:30
Tejaswini Chile
e3193dcabc feat: Link help center portal to an Inbox (#6903) 2023-04-24 12:49:52 +05:30
Pranav Raj S
ebd5fbef17 chore: Use feature_flags attribute instead of settings_flags (#6820) 
* chore: Use feature_flag instead of settings_flag

* Remove unnecessary changes
 2023-04-04 09:56:58 -07:00
Shivam Mishra
00ee0478eb feat: IndexedDB based caching for labels, inboxes and teams [CW-50] (#6710) 
* feat: allow caching of labels in the account scope

* feat: send cache keys in account json response

* feat: kickstart web worker

* feat: setup basic architecture for workers

* feat: install idb

* feat: add datamanger

* fix: typos

* refactor: rename method

* feat: make init db a manual step

* refactor: separate accountIdFromRoute

* feat: cache enabled API client

* feat: enable caching for inboxes and labels

* feat: enable cache for team

* feat: manage exceptions for team

* feat: add team to data manager

* feat: add a generic listener

* refactor: send only cache keys

* refactor: separate validate method

* feat: add listeners

* feat: add event for revalidate

* feat: add cache keys endpoint

* refactor: fetch cache keys instead of full account data

* fix: key pattern

* feat: don't fetch account for cache_keys

* fix: cache key base class

* refactor: cache keys helper

* feat: add helper

* fix: cache-key update logic

* feat: delete indexeddb on logout

* feat: remove worker.js

* refactor: move data-manager

* refactor: name of file

* feat: add test for DataManager

* refactor: add fake idb to jest setup

* test: cache keys helper

* test: cache keys helper

* test: cache_keys in accounts controller

* refactor: remove cache_keys context

* feat: add policy for cache-keys
 2023-03-27 12:16:25 +05:30
Pranav Raj S
9e8eb293e9 fix: Allow integration apps to be listed by an agent (#6587) 
* fix: Allow integration apps to be listed by an agent

* Fix rubocop
 2023-03-02 13:02:21 +05:30
Fayaz Ahmed
8ac1cab27e feat: Show contact created date in contact panel (#6364) 
* feat: Show contact created date in contact panel

* Add created at in Contacts table

* Moves created at info as tooltip

---------

Co-authored-by: Nithin David <1277421+nithindavid@users.noreply.github.com>
 2023-02-04 10:40:23 +05:30
Pranav Raj S
f6a56edf86 feat: Add the UI flow for Microsoft Oauth (#6243) 2023-01-17 17:48:14 +05:30
Tejaswini Chile
00cbdaa8ca Feat: Support for Microsoft Oauth in Email Channel (#6227) 
- Adds the backend APIs required for Microsoft Email Channels

Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
Co-authored-by: Sojan <sojan@pepalo.com>
 2023-01-17 02:39:05 +05:30
Pranav Raj S
2dfe38ae4d chore: Cleanup feature flags (#6096) 
- Add more feature flags for CRM, auto_resolution, and reports
- Add a SuperAdmin link in the sidebar if the user is a super-admin
- SuperAdmin could view all the features on an account irrespective of whether the feature is enabled.
 2022-12-19 22:38:30 +05:30
Tejaswini Chile
3083f74d45 fix: Update inbox json, removing password (#5981) 
- Filter restricted inbox attributes in APIs for agents 

Fixes chatwoot/product#668

Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2022-11-30 13:04:46 +03:00
Clairton Rodrigo Heinzen
edcbd53425 feat: Read/Delivery status for Whatsapp Cloud API (#5157) 
Process field statuses received in webhook WhatsApp cloud API

ref: #1021

Co-authored-by: Sojan <sojan@pepalo.com>
Co-authored-by: Nithin David <1277421+nithindavid@users.noreply.github.com>
 2022-11-29 15:51:37 +03:00
Sojan Jose
b05d06a28a feat: Ability to lock to single conversation (#5881) 
Adds the ability to lock conversation to a single thread for Whatsapp and Sms Inboxes when using outbound messages.

demo: https://www.loom.com/share/c9e1e563c8914837a4139dfdd2503fef

fixes: #4975

Co-authored-by: Nithin David <1277421+nithindavid@users.noreply.github.com>
 2022-11-25 13:01:04 +03:00
Tejaswini Chile
a274a1702a chore: Macros enhancement (#5609) 
- Fixed send_attachment and send_email_transcript
- Fixed duplicate activity messages
- Fixed Order of execution

Fixes: #5584
 2022-10-20 19:41:48 -07:00
Geophilus Durairaj
bd445216e9 fix: DEPRECATION WARNING: Rendering actions with '.' in the name is deprecated (#5560) 
fixes the warning: Rendering actions with '.' in the name is deprecated
 2022-10-05 17:24:34 -07:00
Pranav Raj S
e0cebfaa1a chore: Allow super admin to suspend an account (#5174) 2022-08-03 11:40:03 +05:30
Tejaswini Chile
4152883f38 chore: Add missing locale info in portal API (#5177) 2022-08-03 10:33:48 +05:30
Pranav Raj S
7fc0d166e8 feat: Allow SaaS users to manage subscription within the dashboard (#5059) 2022-07-19 19:04:17 +05:30
Tejaswini Chile
0cee42a9f9 feat: Macros CRUD api (#5047) 2022-07-19 17:37:00 +05:30
Pranav Raj S
1dc7ce526e chore: Add ee helper, custom_attributes to account (#5058) 2022-07-19 00:33:06 +05:30
Jordan Brough
49d08a6773 feat: Support Twilio Messaging Services (#4242) 
This allows sending and receiving from multiple phone numbers using Twilio messaging services

Fixes: #4204
 2022-07-08 18:20:07 +05:30
Simon
91d9584fcb feat: show HMAC and enforcement for identity validation for API inbox (#4807) 
Display HMAC token in Settings of Inbox API and enable enforcement option. I have also adjusted the copy so that it can apply to all inbox types.

Fixes: #4804
 2022-07-06 21:47:39 +02:00
Sojan Jose
a6c609f43d feat: Support for Whatsapp Cloud API (#4938) 
Ability to configure Whatsapp Cloud API Inboxes

fixes: #4712
 2022-07-06 21:45:03 +02:00
Pranav Raj S
3f6862e04d chore: Display API key in the configuration for WhatsApp Channel (#4944) 2022-06-29 11:52:55 +05:30
Pranav Raj S
b7606e4dd2 feat: Add native support for CSML in agent_bot API (#4913) 2022-06-23 19:17:46 +05:30
Sojan Jose
713fdb44ee feat (ee): APIs to configure an auto assignment limit for inboxes (#4672) 
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2022-06-13 20:18:38 +05:30
Pranav Raj S
3f3ee6c34a chore: Add support for message_templates in API inbox (#4835) 2022-06-10 18:40:29 +05:30
Fayaz Ahmed
bad24f97ab feat: Add support for Whatsapp template messages in the UI (#4711) 
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2022-06-07 17:33:33 +05:30
Pranav Raj S
b9aa4444b3 feat: Allow users to create dashboard apps to give agents more context (#4761) 2022-06-01 11:13:10 +05:30
Aswin Dev P.S
31cdc63e18 fix: Remove IMAP and SMTP email validation (#4435) 
* Remove IMAP and SMTP email validation
* Rename imap_email & smtp_email columns to imap_login & smtp_login respectively.
* Use channel email domain if inbound email domain not present
 2022-04-11 07:07:20 -07:00
Aswin Dev P.S
9b5eb98c59 feat: Support additional authentication mechanisms for SMTP (#4431) 
* Support additional authentication mechanisms for SMTP
 2022-04-11 03:13:05 -07:00
Sojan Jose
9f8e442333 chore: Improve n+1 queries (#4202) 
Fixes the n+1 queries that get triggered while accessing agents endpoint
 2022-03-17 15:57:32 +05:30
Pranav Raj S
2591a04c0b chore: Remove message_signature_enabled from users (#3982) 2022-02-15 12:10:53 +05:30
Tejaswini Chile
25001689ec fix: Use to_i in campaign scheduled_at key (#3968) 2022-02-14 11:20:31 +05:30
Aswin Dev P.S
4e416b4d51 Add openssl verify mode and email encryption for smtp configuration (#3885) 
* Add openssl verify mode and email encryption for smtp configuration
* Add spec for code coverage
 2022-02-08 03:26:13 -08:00
Tejaswini Chile
e99ea0b582 feat: Email signature API support (#3874) 2022-02-02 19:37:33 +05:30
Sojan Jose
59deffc7e3 feat: Ability to toggle conversation continuity via email (#3817) 
Fixes: #3368
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2022-01-26 15:59:48 -08:00
Aswin Dev P.S
7ee7062843 feat: Toggle to disallow users to send messages after a conversation is resolved (#3605) 2022-01-11 00:32:03 -08:00
Tejaswini Chile
9984edd3ef Feat: Manage conversation for tweets based on the tweet flag (#3353) 
Add tweet conversation only if tweets are enabled.

Fixes #1961
 2021-12-16 00:24:50 +05:30
Sojan Jose
add004a56e Chore: API Improvements (#3469) 2021-11-27 00:48:46 +05:30
Aswin Dev P.S
24e6a92297 feat: IMAP Email Channel (#3298) 
This change allows the user to configure both IMAP and SMTP for an email inbox. IMAP enables the user to see emails in Chatwoot. And user can use SMTP to reply to an email conversation.

Users can use the default settings to send and receive emails for email inboxes if both IMAP and SMTP are disabled.

Fixes #2520
 2021-11-19 11:52:27 +05:30
Muhsin Keloth
bf96e8b68d choore: Change values to attribute_values in custom attributes (#3413) 2021-11-18 18:59:28 +05:30
Pranav Raj S
8e6ce3a813 feat: Add notes for Contacts (#3273) 
Fixes #2275
 2021-10-25 18:35:58 +05:30
Sojan Jose
06289b03ea chore: Add Contact Note APIs (#3266) 2021-10-24 12:40:30 +05:30
Tejaswini Chile
658a511b88 feat: Conversation and contact endpoint (#3198) 2021-10-20 18:14:56 +05:30