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74 Commits

Author SHA1 Message Date
Shivam Mishra
b24626a65a feat: Include resolution time and waiting time in team & agent report export (#9296) 2024-05-02 17:29:52 -07:00
Shivam Mishra
d1dd319091 feat: API to download breached conversations (#9150) 
* feat: add download conversations endpoint

* feat: template for conversation list download

* feat: setup download API and tests

* chore: revert formatting change

* feat: rename download method

* feat: rename template

* feat: include sla_policy table in download query

* refactor: add nil safety to assignee

* chore: Update en.yml

* fix: remove applied_sla relation
 2024-03-26 09:22:49 +05:30
Pranav
f78f278e2f fix: Update validations for filter service (#8239) 
- Refactor filter service for better readability and maintenance
- Add validations for the following:
   - If an invalid attribute is passed, a custom exception InvalidAttribute will be thrown.
   - If an invalid operator is passed, a custom exception InvalidOperator will be thrown.
   - If an invalid value (currently checking only null check), a custom exception InvalidValue will be thrown.

Fixes: https://linear.app/chatwoot/issue/CW-2702/activerecordstatementinvalid-pginvalidtextrepresentation-error-invalid
Fixes: https://linear.app/chatwoot/issue/CW-2703/activerecordstatementinvalid-pginvaliddatetimeformat-error-invalid
Fixes:  https://linear.app/chatwoot/issue/CW-2700/activerecordstatementinvalid-pgsyntaxerror-error-syntax-error-at-or


Co-authored-by: Sojan <sojan@pepalo.com>
 2024-03-20 16:29:36 +05:30
Vishnu Narayanan
7f4b2d66d4 feat: add activity message for SLA (#9100) 
* feat: add activity message for SLA

* chore: refactor to reduce method complexity

* chore: refactor

* feat: add spec for SLAactivity message

* chore: move SLA spec to enterprise folder

* chore: move team activity methods to a separate module

* chore: fix typo

* chore: move sla activity message spec to conversation model
 2024-03-13 20:05:34 +05:30
Vishnu Narayanan
aaf70cf1cf feat: add push notification when SLA missed (#9078) 
* feat: add push notification when SLA missed

* chore: sent notification only for inbox members

* feat: add conv particpants+admins to SLA notification list

* chore: add spec to ensure notification is created

* chore: refactor to multiple alerts for SLA conditions

* chore: add sla_policy as secondary_actor in notification
 2024-03-11 21:49:41 +05:30
Muhsin Keloth
ef90b7a3d8 feat: Revamp the notification title and content (#8988) 2024-03-06 20:51:56 +05:30
Pranav Raj S
c607f09be0 feat: Improve the rendering of CSV exports (#8914) 
Improve the rendering of the datestamp
 2024-02-12 20:01:58 -08:00
Shivam Mishra
07ea9694a3 feat: new accounts controller for signup+onboarding (#8804) 
* feat: add v2 accounts controller

* feat: allow empty account and user name

* feat: ensure  and  is present for v1 signup

* test: remove validation checks

* chore: apply suggestions

* chore: revert en.yml formatting

* chore: line at EOF

* fix: routes

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2024-02-02 16:10:45 +05:30
Sivin Varghese
ad8ba299c9 feat: Author sections in category block and category list (#8414) 
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2023-11-27 15:13:38 +05:30
Sivin Varghese
f018b0013c feat: Updated the design of the article page (#8166) 
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2023-11-08 18:05:13 -08:00
Sivin Varghese
268e26625b feat: Adds the ability to see the popular articles (#8152) 
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2023-11-08 18:01:07 -08:00
Sivin Varghese
7041d86e4d feat: Updated home page design (#8106) 
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2023-11-08 17:59:03 -08:00
Sivin Varghese
78398ee800 feat: Updated public portal header design (#8089) 
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2023-11-08 17:56:59 -08:00
Nithin David Thomas
3b84b0fc47 feat: Creates 404 page for public portal [CW-2727] (#8293) 
Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2023-11-04 04:59:44 +05:30
Muhsin Keloth
0bc20873f6 feat: Add delivery status for Twilio Channel (#8082) 
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2023-10-11 21:17:46 +05:30
Muhsin Keloth
24fe3805d8 feat: Slack link unfurling (#7940) 
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2023-09-29 19:35:56 +05:30
Pranav Raj S
9ddd428935 feat: Update the slack integration-flow to allow users to select the channel (#7637) 2023-07-28 14:50:30 -07:00
Tejaswini Chile
71837bedf9 feat: Ability to customise the email sender name [CW-1629] (#7345) 2023-07-04 20:46:01 +05:30
Tejaswini Chile
23ca6d56f9 feat: Contact Exports (#7258) 2023-06-13 09:18:43 +05:30
Tejaswini Chile
d481b9fbcf feat: Limit the number of custom filters per user (#7101) 2023-05-22 18:03:15 +05:30
Pranav Raj S
a3547c5a1f feat: Show Table of Contents in the article sidebar (#7085) 2023-05-15 18:43:16 -07:00
Muhsin Keloth
92fa9c4fdc feat: Ability to improve drafts in the editor using GPT integration (#6957) 
ref: https://github.com/chatwoot/chatwoot/issues/6436
fixes: https://linear.app/chatwoot/issue/CW-1552/ability-to-rephrase-text-in-the-editor-using-gpt-integration

---------

Co-authored-by: Sojan <sojan@pepalo.com>
Co-authored-by: Nithin David Thomas <1277421+nithindavid@users.noreply.github.com>
 2023-04-24 23:52:23 +05:30
Shivam Mishra
a34729c153 feat: add activity message for priority change (#6933) 
* feat: add priority const

* feat: add toggle priority method

* feat: update controller route and specs

* refactor: status change method

* refactor: abstract label change and mute activity

* feat: add priority change_activity

* fix: interpolation for previous_changes

* refactor: reduce cognitive complexity of priority_change_activity

* refactor: move priority activity message handler to a separate module

* refactor: move typing logic to a service

* refactor: tests to reduce complexity

* fix: typo

* fix: constants

* fix: priority conditions

* fix: add a response

* fix: argument destructuring in I18n.t

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2023-04-20 16:41:53 +05:30
Tejaswini Chile
2b736f4698 fix: Update from_email in the name to fix the syntax error (#6900) 2023-04-13 10:42:38 -07:00
Shivam Mishra
17ff1f11a7 feat: better download for conversation traffic heatmap (#6755) 
* feat: genearte report in a grid

* refactor: update API usage

* refactor: separate generate method

* refactor: abstract transform_data

* feat: annotate with comments

* feat: add explicit timezone

* feat: download data only in user timezone

* fix: dates included in heatmap
 2023-04-11 09:40:54 +05:30
Tejaswini Chile
e69e0bc984 Add status reopen activity message for api channel (#6839) 2023-04-10 19:12:20 +05:30
Shivam Mishra
e5134c9ef5 [CW-53] feat: allow downloading heatmap report (#6683) 
* feat: add control header slot

* feat: add download API call

* feat: add conversation traffic template

* feat: allow downloading heatmap content

* feat: wire up download

* fix: grid layout for mobile

* chore: revert formatting

* revert: en.yml file

* feat: add conversation traffic text

* feat: disable rule for map block

* test: conversation traffic

* fix: timezone offset

* feat: download report in UTC

* feat: add UTC warning

* chore: revert formatting

* feat: add traffic text

* chore: fix whitespace change
 2023-03-20 15:46:29 +05:30
Tejaswini Chile
4f936aada5 [CW-1342]: Inbox deletion in background job (#6708) 2023-03-20 13:46:07 +05:30
Tejaswini Chile
757e1bb1f7 fix: String interpolation (#6635) 2023-03-09 13:50:26 +05:30
Tejaswini Chile
61d0a63bf7 Fix: product#804: email sender improvement (#6579) 2023-03-02 10:57:14 +05:30
Pranav Raj S
69a1c4527f fix: Fix i18n issues with help center (#6559) 2023-02-27 17:45:57 -08:00
Tejaswini Chile
26e760a281 Add sender_name in the SMTP reply mails (#6528) 2023-02-24 13:20:56 +05:30
Pranav Raj S
80784e3cab feat: Add Google Translate API Integration (#6454) 2023-02-15 20:50:45 -08:00
Pranav Raj S
cbfbe6dbad feat: Add backend APIs for Dyte integration (#6197) 
- The backend changes required for Dyte Integration.
 2023-01-09 12:37:18 +05:30
Nithin David Thomas
1fb1be3ddc feat: Add search functionality for public portal (#5683) 
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2022-10-19 17:09:32 -07:00
Sojan Jose
4187428729 chore: Update dependencies to the latest versions (#5033) 2022-07-15 09:51:59 +07:00
Tejaswini Chile
2f3bdbdea2 fix: Handling facebook client error for deleted story (#4984) 2022-07-07 18:02:18 +05:30
Tejaswini Chile
ac7ebe516a fix: Add validation for the inbox name to avoid special characters (#4920) 2022-06-30 10:59:37 +05:30
Aswin Dev P.S
9015d83679 chore: Fix sentry issues (#4863) 
Fix sentry issues.

Fixes #4815, #4814, #4811, #4809
 2022-06-15 16:20:19 +05:30
Pranav Raj S
52fad886b8 feat: Add business hours in downloadable reports (#4674) 
Co-authored-by: Aswin Dev P.S <aswindevps@gmail.com>
 2022-05-27 09:26:59 +05:30
Pranav Raj S
47f04ee3fe chore: Add an option to download CSAT Reports (#4694) 2022-05-17 21:01:45 +05:30
Pranav Raj S
899176a793 feat: Add event subscription option to webhooks (#4540) 
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2022-04-25 17:44:42 +05:30
Aswin Dev P.S
c4837cd7ac feat: End conversation from widget (#3660) 
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Fayaz Ahmed <15716057+fayazara@users.noreply.github.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Nithin David Thomas <1277421+nithindavid@users.noreply.github.com>
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2022-03-15 22:07:30 +05:30
Tejaswini Chile
647efa12e7 fix: Attach instagram images with file type story_mentions (#4100) 2022-03-10 20:27:30 +05:30
Aswin Dev P.S
e6f8895c1b feat: Group by filter in reports (#3973) 2022-02-15 17:10:49 +05:30
Akhil G Krishnan
6a98a812e7 Fix: Outgoing email sender header translation issue (#3393) 
Outgoing email-sender header translation fix for "from"

Fixes #3380
 2021-11-27 09:46:12 +05:30
Aswin Dev P.S
15aaa8883c feat: API to Filter reports by teams (#3066) 
Add API to Filter reports by teams

Fixes: #2916
 2021-09-27 21:12:08 +05:30
Aswin Dev P.S
4f51a46c2b feat: Ability to delete a contact (#2984) 
This change allows the administrator user to delete a contact and its related data like conversations, contact inboxes, and reports.

Fixes #1929
 2021-09-23 12:52:49 +05:30
Murtaza Bagwala
c504067e2b fix: Add blank check for file param in Import API (#3057) 2021-09-21 10:20:12 +05:30
Muhsin Keloth
6515b69560 feat: CSAT for all channels (#2749) 2021-08-23 22:00:47 +05:30