Commit Graph

11 Commits

Author SHA1 Message Date
Pranav
9fb3053007 fix: Add support for named parameter templates in WhatsApp (#11198)
The expected payload on WhatsApp Cloud API is the following. 
```json
{ 
  "template": {
    "name": "TEMPLATE_NAME",
    "language": {
      "code": "LANGUAGE_AND_LOCALE_CODE"
    },
    "components": [
         "<NAMED_PARAMETER_INPUT>",
         "<POSITIONAL_PARAMETER_INPUT>"
     ]
  }
}
```
Named templates expect a `parameter_name`

```json
{
   "type": "body",
    "parameters": [
      {
        "type": "text",
        "parameter_name": "customer_name",
        "text": "John"
      },
      {
        "type": "text",
        "parameter_name": "order_id",
        "text": "9128312831"
      }        
    ]
}
```

In this PR, we would check if the template is a name template, then we
would send the `parameter_name` as well.

Reference: https://github.com/chatwoot/chatwoot/issues/10886
2025-03-28 14:07:03 -07:00
Muhsin Keloth
41d6f9a200 chore: Add cache to improve widget performance (#11163)
- Add dynamic importing for routes.
- Added caching for `campaign`, `articles` and `inbox_members` API end
points.

---------

Co-authored-by: Pranav <pranavrajs@gmail.com>
2025-03-24 16:04:49 -07:00
Pranav
d355801555 fix: Do not allow sending messages if merged contact has a duplicate session (#11152)
In this PR https://github.com/chatwoot/chatwoot/pull/11139, if there is
an attempt to create a duplication session for the contact in the same
inbox, we will anonymize the old session.

This PR would prevent sending messages to the older sessions. The
support agents will have to create a new conversation to continue
messages with customer.
2025-03-21 18:04:46 -07:00
Shivam Mishra
8d85a02ca9 feat: handle Channel errors (#11015)
This PR adds missing error handlers for the following channels and cases

1. WhatsApp - Generic Handlers for both Cloud and 360Dialog (Deprecated)
2. Instagram - Handler for a case where there is an HTTP error instead
of an `:error` in the 200 response
3. Facebook - Errors from the two sentry issues
([Net::OpenTimeout](https://chatwoot-p3.sentry.io/issues/6164805227) &
[JSON::ParserError](https://chatwoot-p3.sentry.io/issues/5903200786))
4. SMS: Generic handlers for Bandwidth SMS

#### Checklist

- [x] Bandwidth SMS
- [x] Whatsapp Cloud + 360 Dialog
- [x] Twilio SMS
- [x] Line
- [x] Telegram
- [x] Instagram
- [x] Facebook
- [x] GMail
- [x] 365 Mail
- [x] SMTP Mail

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2025-03-06 20:09:47 +05:30
Shivam Mishra
5600b518ac fix: validate template_params for WhatsApp (#6881)
- Add JsonSchemaValidator, which takes a declarative schema and validates it for a given property.
- Add specs for JsonSchemaValidator
- Enable the validator for template_params
2023-04-25 16:50:36 +05:30
Sojan Jose
fdcaed75f6 chore: Move Whatsapp template sync to cron (#4858)
syncing WhatsApp templates job is moved to a cron job for a better user experience. The Templates are synced at 15-minute intervals now.
2022-06-14 23:46:36 +05:30
Fayaz Ahmed
bad24f97ab feat: Add support for Whatsapp template messages in the UI (#4711)
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
2022-06-07 17:33:33 +05:30
Sojan Jose
1c99294c8c chore: Fix 360Dialog template message breakage (#3750)
Template parsing fails when regexp characters are present in templates.

Fixes: #3587
2022-01-12 17:41:42 -08:00
Sojan Jose
d5c30760a7 chore: Whatsapp templates fix for 360 dialog (#3479)
Fixes: #3426
2021-11-30 20:50:35 +05:30
Sojan Jose
a4c87f2052 chore: Handle attachments in Whatsapp Channel (#3299)
send and receive attachments in 360Dialog WhatsApp channels
2021-11-11 13:03:48 +05:30
Sojan Jose
bd7aeba484 chore: Provider API prototype (#3112)
Enabling Support for Whatsapp via 360Dialog as a prototype for the provider APIs. 

Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
2021-10-05 23:35:06 +05:30