Commit Graph

15 Commits

Author SHA1 Message Date
Muhsin Keloth
2bd8e76886 feat: Add backend changes for whatsapp csat template (#12984)
This PR add the backend changes for the feature [sending CSAT surveys
via WhatsApp message templates
](https://github.com/chatwoot/chatwoot/pull/12787)

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Co-authored-by: Vinay Keerthi <11478411+stonecharioteer@users.noreply.github.com>
2025-12-11 16:36:37 +05:30
Muhsin Keloth
dbb164a37d fix: Improve WhatsApp template message error handling (#12168)
WhatsApp template message errors were not being properly handled because
the `@message instance` variable was only set in the `send_message`
method but not in `send_template`. When template sending failed, the
`handle_error` method couldn't update the message status due to the
missing @message reference, resulting in silent failures with no user
feedback.
2025-08-12 16:31:56 +05:30
Muhsin Keloth
6784eb9b3d feat: Enhanced WhatsApp template support with media headers (#11997) 2025-08-11 18:49:05 +05:30
João Gabriel Franco
d52f4267ba feat: Add i18n on whatsapp list button (#10852)
Fixes #10862

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Co-authored-by: Pranav <pranav@chatwoot.com>
2025-06-11 22:19:36 -04:00
Shivam Mishra
8d85a02ca9 feat: handle Channel errors (#11015)
This PR adds missing error handlers for the following channels and cases

1. WhatsApp - Generic Handlers for both Cloud and 360Dialog (Deprecated)
2. Instagram - Handler for a case where there is an HTTP error instead
of an `:error` in the 200 response
3. Facebook - Errors from the two sentry issues
([Net::OpenTimeout](https://chatwoot-p3.sentry.io/issues/6164805227) &
[JSON::ParserError](https://chatwoot-p3.sentry.io/issues/5903200786))
4. SMS: Generic handlers for Bandwidth SMS

#### Checklist

- [x] Bandwidth SMS
- [x] Whatsapp Cloud + 360 Dialog
- [x] Twilio SMS
- [x] Line
- [x] Telegram
- [x] Instagram
- [x] Facebook
- [x] GMail
- [x] 365 Mail
- [x] SMTP Mail

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Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2025-03-06 20:09:47 +05:30
Shivam Mishra
7416bbb25e feat: support reply to for outgoing message in WhatsApp (#8107)
- This PR enables replies to WhatsApp.
2023-10-19 13:24:46 -07:00
Chamath K.B. Attanayaka
c715e396f0 feat: added input_select type message support for whatsapp (#6886)
- Added input_select message type support for Whatsapp Cloud API and Whatsapp 360dialog.

Co-authored-by: Sojan Jose <sojan@pepalo.com>
2023-06-09 15:20:45 +05:30
Sojan Jose
ffc6364690 chore: Improve Whatsapp Templates Sync (#7210)
- update the templates updated at, even if the API request fails ( to prevent jobs from stacking up in case of API failures upstream )
- sequence the job in batches of 25 requests per minutes schedule ( in case API response time is high, also not to send too many requests in a single batch )
- move the sync job re-rerun to 3 hours ( since we are updating the updated at even in case of failures )(prev 15 minutes )

Fixes: https://linear.app/chatwoot/issue/CW-1590
2023-05-29 22:23:22 +05:30
Sojan Jose
7ab7bac6bf chore: Enable the new Rubocop rules (#7122)
fixes: https://linear.app/chatwoot/issue/CW-1574/renable-the-disabled-rubocop-rules
2023-05-19 14:37:10 +05:30
Tejaswini Chile
610463c980 fix: flatten template array for whatsapp templates (#6880)
- Refactor the WhatsApp template sync job
- Fix the issue when fetching the next set of templates
2023-04-11 17:48:17 +05:30
Tejaswini Chile
d49989ace1 chore: Specs for Whatsapp template pagination (#6870)
Spec for https://github.com/chatwoot/chatwoot/pull/6835
2023-04-10 20:44:43 +05:30
Sojan Jose
9bc0f67f54 feat: Add specs for WHATSAPP_CLOUD_BASE_URL env variable (#6630)
ref: #6622
2023-03-08 18:38:54 +05:30
giquieu
0cad3bed71 fix: Files in Whatsapp arrives with a different Name (#5907)
- Add file name parameter to the WhatsApp attachment payload

fixes: #4481

Co-authored-by: Sojan Jose <sojan@pepalo.com>
2022-11-29 16:54:49 +03:00
Sojan Jose
4187428729 chore: Update dependencies to the latest versions (#5033) 2022-07-15 09:51:59 +07:00
Sojan Jose
a6c609f43d feat: Support for Whatsapp Cloud API (#4938)
Ability to configure Whatsapp Cloud API Inboxes

fixes: #4712
2022-07-06 21:45:03 +02:00