3 Commits

Author	SHA1	Message	Date
Muhsin Keloth	6be95e79f8	feat(csat): Add WhatsApp utility template analyzer with rewrite guidance (#13575) ... CSAT templates for WhatsApp are submitted as Utility, but Meta may reclassify them as Marketing based on content, which can significantly increase messaging costs. This PR introduces a Captain-powered CSAT template analyzer for WhatsApp/Twilio WhatsApp that predicts utility fit, explains likely risks, and suggests safer rewrites before submission. The flow is manual (button-triggered), Captain-gated, and applies rewrites only on explicit user action. It also updates UX copy to clearly set expectations: the system submits as Utility, Meta makes the final categorization decision. Fixes https://linear.app/chatwoot/issue/CW-6424/ai-powered-whatsapp-template-classifier-for-csat-submissions https://github.com/user-attachments/assets/8fd1d6db-2f91-447c-9771-3de271b16fd9	2026-02-24 15:11:04 +04:00
Aakash Bakhle	81307d5aea	feat: search documentation tool for reply suggestions (#13340) ... Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>	2026-01-30 16:18:33 +05:30
Shivam Mishra	6a482926b4	feat: new Captain Editor (#13235) ... Co-authored-by: Aakash Bakhle <48802744+aakashb95@users.noreply.github.com> Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com> Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com> Co-authored-by: iamsivin <iamsivin@gmail.com> Co-authored-by: aakashb95 <aakashbakhle@gmail.com>	2026-01-21 13:39:07 +05:30