3 Commits

Author	SHA1	Message	Date
Sojan Jose	4e28481f27	feat: Conversation API to return applied_sla and sla_events (#9174) ... * chore: Add sla_events to push_event_data * chore: Return SLA details in the API * chore: feature lock sla push event data * Update _conversation.json.jbuilder * chore: rubocop fixes	2024-04-01 23:30:07 +05:30
Vishnu Narayanan	6956436a76	feat: refactor SLA evaluation logic (#9133) ... * feat: update SLA evaluation logic * chore: handle nrt * chore: handle applied_sla status * chore: refactor spec to bring down expecations in a single block * chore: fix process_account_applied_sla spec * chore: add spec to test multiple nrt misses * feat: persist sla notifications * feat: revert persist sla notifications * chore: refactor sla_status to include active_with_misses * chore: refactor spec * Update evaluate_applied_sla_service.rb * minor refactors * clean up * move notification related spec * chore: refactor notifications spec to sla_event model --------- Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com> Co-authored-by: Sojan Jose <sojan@pepalo.com>	2024-03-29 02:01:43 +11:00
Vishnu Narayanan	b017d05ed9	feat: add sla events table (#9126) ... * feat: add sla events table * chore: refactor to EE namespace * chore: refactor * chore: fix spec * chore: add references to account,inbox,sla_policy * chore: update specs * chore: update spec to check backfilling id's * Update spec/enterprise/models/sla_event_spec.rb	2024-03-20 11:59:37 +05:30