Commit Graph

16 Commits

Author SHA1 Message Date
Sivin Varghese
821a5b85c2 feat: Add conversations summary CSV export (#13110)
# Pull Request Template

## Description

This PR adds support for exporting conversation summary reports as CSV.
Previously, the Conversations report incorrectly showed an option to
download agent reports; this has now been fixed to export
conversation-level data instead.

Fixes
https://linear.app/chatwoot/issue/CW-6176/conversation-reports-export-button-exports-agent-reports-instead

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)
- [x] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

### Screenshot
<img width="1859" height="1154" alt="image"
src="https://github.com/user-attachments/assets/419d26f4-fda9-4782-aea6-55ffad0c37ab"
/>



## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2026-01-13 12:30:26 +04:00
Shivam Mishra
ac3bce3932 fix: missing metrics and labels from label summary (#11718) 2025-06-12 17:58:56 +05:30
Shivam Mishra
b24626a65a feat: Include resolution time and waiting time in team & agent report export (#9296) 2024-05-02 17:29:52 -07:00
Pranav Raj S
c607f09be0 feat: Improve the rendering of CSV exports (#8914)
Improve the rendering of the datestamp
2024-02-12 20:01:58 -08:00
Pranav Raj S
6a630bc489 chore: Render timestamp in a better format in conversation traffic export (#8897)
chore: Render timestamp in a better format in conversation traffic reports
2024-02-09 00:48:10 -08:00
Shivam Mishra
17ff1f11a7 feat: better download for conversation traffic heatmap (#6755)
* feat: genearte report in a grid

* refactor: update API usage

* refactor: separate generate method

* refactor: abstract transform_data

* feat: annotate with comments

* feat: add explicit timezone

* feat: download data only in user timezone

* fix: dates included in heatmap
2023-04-11 09:40:54 +05:30
Shivam Mishra
e5134c9ef5 [CW-53] feat: allow downloading heatmap report (#6683)
* feat: add control header slot

* feat: add download API call

* feat: add conversation traffic template

* feat: allow downloading heatmap content

* feat: wire up download

* fix: grid layout for mobile

* chore: revert formatting

* revert: en.yml file

* feat: add conversation traffic text

* feat: disable rule for map block

* test: conversation traffic

* fix: timezone offset

* feat: download report in UTC

* feat: add UTC warning

* chore: revert formatting

* feat: add traffic text

* chore: fix whitespace change
2023-03-20 15:46:29 +05:30
Sojan Jose
f0fbaacaf7 chore: Switch to csv-safe gem to avoid csv injection (#6444) 2023-02-13 13:38:36 -08:00
Pranav Raj S
52fad886b8 feat: Add business hours in downloadable reports (#4674)
Co-authored-by: Aswin Dev P.S <aswindevps@gmail.com>
2022-05-27 09:26:59 +05:30
Pranav Raj S
20565d09c0 fix: Update report method to fix issues with special characters (#4697) 2022-05-18 12:15:30 +05:30
Aswin Dev P.S
15aaa8883c feat: API to Filter reports by teams (#3066)
Add API to Filter reports by teams

Fixes: #2916
2021-09-27 21:12:08 +05:30
Tejaswini Chile
65f3e83afd feat: APIs to filter reports (#2889)
Fixes #2823
2021-08-27 22:46:32 +05:30
Sojan Jose
ab54d9c629 chore: Upgrade rails and ruby versions (#2400)
ruby version: 3.0.2
rails version: 6.1.4
2021-08-03 20:11:52 +05:30
Pranav Raj S
71214b59d8 fix: Add missing translations in agent reports (#2017) 2021-03-30 20:00:17 +05:30
Pranav Raj S
0619894560 feat: Download Agent wise report (#1517) 2020-12-15 23:35:03 +05:30
Sojan Jose
eb2ded6f65 feat: Agent & Inbox Report APIs (#1391) 2020-11-16 19:41:52 +05:30