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2990 Commits

Author SHA1 Message Date
Muhsin Keloth
727fa67735 feat: SLA reports store (#9185) 
- Added sla reports actions, getters and mutations.
 2024-04-03 12:53:31 +05:30
Muhsin Keloth
fc25f43448 feat: Add SLA reports overview component (#9167) 2024-04-02 15:08:19 -07:00
Muhsin Keloth
631598b6b6 chore: Fix twilio inbox create transaction rollback (#9181) 
chore: Fix twilio create transaction
 2024-04-02 15:04:10 +05:30
Sojan Jose
4e28481f27 feat: Conversation API to return applied_sla and sla_events (#9174) 
* chore: Add sla_events to push_event_data

* chore: Return SLA details in the API

* chore: feature lock sla push event data

* Update _conversation.json.jbuilder

* chore: rubocop fixes
 2024-04-01 23:30:07 +05:30
Vishnu Narayanan
16282f6a66 feat: Add push/email notification support for SLA (#9140) 
* feat: update SLA evaluation logic

* Update enterprise/app/services/sla/evaluate_applied_sla_service.rb

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>

* chore: refactor spec to bring down expecations in a single block

* chore: fix process_account_applied_sla spec

* chore: add spec to test multiple nrt misses

* feat: persist sla notifications

* feat: revert persist sla notifications

* feat: add SLA push/email notification support

* chore: refactor sla_status to include active_with_misses

* chore: add support for sla push/email notifications

* chore: refactor

* chore: add liquid templates

* chore: add spec for liquid templates

* chore: add spec for sla email notifications

* chore: add spec for SlaPolicyDrop

* chore: refactor to ee namespace

* chore: set enterprise test type to mailer

* feat: enable sla notification settings only if SLA enabled

* chore: refactor

* chore: fix spec

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2024-03-29 20:27:21 +11:00
Shivam Mishra
9a1c54a82d feat: disable automation rules if condition fails multiple times (#9017) 
* feat: add email for disabling automation rule

* feat: disable automation rules and notify admin

* feat: reset error count after update

* feat: trigger invalid_condition_error if rule is invalid

* feat: setup error trackable concern

* refactor: use ErrorTrackable in Reauthorizable

* fix: optional argument

* feat: separate reauthorization_required_key

* test: update case to use ERROR_TRACKABLE_COUNT

* Revert "test: update case to use ERROR_TRACKABLE_COUNT"

This reverts commit f439847147556a02759a7597a7fcf1d66091cafc.

* Revert "feat: separate reauthorization_required_key"

This reverts commit f4514fce217b0a2f2c2bf701a15de0a8b47acbc4.

* Revert "fix: optional argument"

This reverts commit 93b4194ec3f10f67e2402388c966c071c4d3b4fd.

* Revert "refactor: use ErrorTrackable in Reauthorizable"

This reverts commit 513c2a522bc782e73ea4b0f5ae34ce01e70e042c.

* Revert "feat: setup error trackable concern"

This reverts commit 278683060cf422f60af5d5c77100aa5272141141.

* feat: use reauthorizable for automation rule

* feat: remove redis key

* test: fix method names

* chore: refactor

---------

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>
Co-authored-by: Sojan <sojan@pepalo.com>
 2024-03-28 13:14:16 +05:30
Sivin Varghese
3e07320d22 feat: SLA threshold card component (#9163) 
- Component to display SLA timer in the conversation card and header
 2024-03-27 13:19:51 +05:30
Shivam Kumar
1253264382 fix: Avoid duplicate invitation emails when adding an agent (#9131) 
Co-authored-by: Sojan <sojan@pepalo.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-03-26 18:58:45 -07:00
Shivam Mishra
9917cb4273 fix: Convert cached_label_list to text (#9143) 2024-03-25 18:47:08 -07:00
Sivin Varghese
6d4551bca2 feat: Update the design for SLA policy management pages (#9136) 
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-03-22 14:39:09 -07:00
Shivam Mishra
e94b276f64 feat: Add help URLs for features in features.yml (#9134) 
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-03-21 10:30:46 -07:00
Sivin Varghese
c51492c674 feat: SLA List Item component (#9135) 
- Base settings list and list item components.
- SLA list item component.

Fixes: https://linear.app/chatwoot/issue/CW-3126/create-a-sla-list-item-component-with-the-new-design


Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-03-21 19:30:11 +05:30
Ryan Kon
762a39330a fix: use safe nav when downcasing email in from_email (#9139) 
Use safe nav when downcasing email in from_email
 2024-03-21 18:44:04 +05:30
Sivin Varghese
44956176a1 feat: Add SLA header component (#9129) 
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-03-20 21:04:44 -07:00
Sojan Jose
1303469087 feat: Ability filter blocked contacts (#9048) 
- This PR introduces the ability to filter blocked contacts from the contacts filter UI
 2024-03-20 18:11:50 +05:30
Pranav
f78f278e2f fix: Update validations for filter service (#8239) 
- Refactor filter service for better readability and maintenance
- Add validations for the following:
   - If an invalid attribute is passed, a custom exception InvalidAttribute will be thrown.
   - If an invalid operator is passed, a custom exception InvalidOperator will be thrown.
   - If an invalid value (currently checking only null check), a custom exception InvalidValue will be thrown.

Fixes: https://linear.app/chatwoot/issue/CW-2702/activerecordstatementinvalid-pginvalidtextrepresentation-error-invalid
Fixes: https://linear.app/chatwoot/issue/CW-2703/activerecordstatementinvalid-pginvaliddatetimeformat-error-invalid
Fixes:  https://linear.app/chatwoot/issue/CW-2700/activerecordstatementinvalid-pgsyntaxerror-error-syntax-error-at-or


Co-authored-by: Sojan <sojan@pepalo.com>
 2024-03-20 16:29:36 +05:30
Shivam Mishra
bd97226c95 fix: Locale not correct in root url when accessing help center with custom domain (#9110) 
- Ensuring that SwitchLocale concern handles the case of custom domain for portals and set locale according to that

Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2024-03-19 18:48:59 +05:30
Muhsin Keloth
b5c6d90abd chore: Fix CSATMetrics component snap shot spec (#9122) 
chore: Fix snapshot specs
 2024-03-18 17:02:23 +05:30
Sojan Jose
fd832d7593 chore: Add verbose errors for IMAP email channels (#9116) 2024-03-15 20:53:23 -07:00
Vishnu Narayanan
29e44ac6d0 feat: add option to delete and disable edits for SLA (#9108) 
* feat: add delete button for SLA

* chore: remove edit SLA

* chore: remove update related texts from i18n
 2024-03-15 12:21:32 +05:30
Sivin Varghese
58ee2e125a fix: Update the error response during changing the password from profile settings (#9114) 2024-03-14 23:07:19 -07:00
Sojan Jose
89d0b2cb6e feat: Add the bot performance reports UI (#9036) 
Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
 2024-03-14 23:04:14 -07:00
Sivin Varghese
476077ab84 fix: Update location component to avoid overflow, handle location title from Telegram payload (#9113) 
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-03-14 22:53:43 -07:00
Muhsin Keloth
586552013e feat: Update the contact_type when creating or updating the contact (#9107) 
* feat: Update location and country code when the contact create/update

* feat: Update the location and country_code when creating or updating the contact.

* chore: improve comments

* feat: Update the contact_type when the contact created/updated

* chore: add more specs

* chore: code cleanups

* chore: code cleanups

* Update contact_spec.rb

* Update inbox.rb

* Update sync_attributes_spec.rb

* chore: build fixes

* chore: check visitor type before update

* chore: review fixes
 2024-03-15 10:55:40 +05:30
Sojan Jose
3dae3ff3ad feat: Conversation update API for sla_policy_id (#8973) 
- Add an endpoint for updating conversation attributes (priority / sla_policy_id )
- Swagger spec
- minor chores around the conversation API/spec

Fixes: https://linear.app/chatwoot/issue/CW-2100/feat-backend-api-to-update-the-sla-of-a-conversation
 2024-03-14 17:22:32 +05:30
Sivin Varghese
29171565ed feat: Add image preview for inline images in vue-letter (#9099) 
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-03-13 18:46:35 -07:00
Matheus Rodrigues
55fcbe2dde feat: Add the ability to zoom on chat images (#9093) 
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-03-13 18:04:42 -07:00
Vishnu Narayanan
7f4b2d66d4 feat: add activity message for SLA (#9100) 
* feat: add activity message for SLA

* chore: refactor to reduce method complexity

* chore: refactor

* feat: add spec for SLAactivity message

* chore: move SLA spec to enterprise folder

* chore: move team activity methods to a separate module

* chore: fix typo

* chore: move sla activity message spec to conversation model
 2024-03-13 20:05:34 +05:30
Muhsin Keloth
804a42c271 feat: Update the location and country_code when creating or updating the contact (#9106) 
* feat: Update the location and country_code when creating or updating the contact.

* chore: improve comments
 2024-03-13 16:40:21 +05:30
Vishnu Narayanan
561fafa198 feat: Update icons for the SLA feature in dashboard (#9101) 2024-03-12 12:45:46 -07:00
Vishnu Narayanan
aaf70cf1cf feat: add push notification when SLA missed (#9078) 
* feat: add push notification when SLA missed

* chore: sent notification only for inbox members

* feat: add conv particpants+admins to SLA notification list

* chore: add spec to ensure notification is created

* chore: refactor to multiple alerts for SLA conditions

* chore: add sla_policy as secondary_actor in notification
 2024-03-11 21:49:41 +05:30
Sivin Varghese
0685e04aae feat: Add inbox view under feature flag on the sidebar (#9049) 
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-03-07 18:27:39 -08:00
Shivam Mishra
9f70b93ff3 feat: Add information about email in the transcript (#9020) 2024-03-06 22:28:33 -08:00
Pranav
505ede2761 fix: Change the column identifier from string to text to avoid overflow (#9073) 
Fixes: https://linear.app/chatwoot/issue/CW-3118/cannot-subscribe-to-notifications-on-microsoft-edge

Fix the issue with notifications in Microsoft Edge. The Edge push notification payload identifier has more than 255 characters. The API calls were failing due to this. This PR would fix the issue.
 2024-03-07 11:13:01 +05:30
Chatwoot Bot
56bf543f7e chore: Update translations (#9052) 2024-03-06 23:30:32 +05:30
Muhsin Keloth
216de4d123 fix: Conversation assignment notification title (#9071) 2024-03-06 23:05:13 +05:30
Muhsin Keloth
ef90b7a3d8 feat: Revamp the notification title and content (#8988) 2024-03-06 20:51:56 +05:30
Muhsin Keloth
58dd2633ba feat: Add contact helper (#8989) 2024-03-06 17:39:39 +05:30
Shivam Mishra
c62c512ec4 fix: inline attachments not handled if tag was missing (#9068) 2024-03-06 17:15:29 +05:30
Pranav
b4d37fa16b fix: Update help center styles, fix routing issues (#9061) 
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
 2024-03-04 09:57:14 -08:00
Sivin Varghese
a9d42e8c7e fix: Update the broken styles in help center insert modal (#9062) 2024-03-04 08:28:47 -08:00
Sojan Jose
881d4bf644 feat: Add backend APIs for the bot metrics (#9031) 
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-03-01 08:20:20 -08:00
Sivin Varghese
9581264286 fix: Broken styles (#9046) 2024-03-01 13:06:33 +05:30
Shivam Mishra
7c5c88b17a fix: Update border radius for login/unauthenticated pages (#9042) 2024-02-29 10:34:13 -08:00
Sivin Varghese
351cc940ce fix: Fix the button variant success color in dark mode (#9043) 2024-02-29 10:33:31 -08:00
Sivin Varghese
9c2147aced fix: UI breakages (#9040) 
- Fixes overflow of contact details in the contact side panel.
- Fixes line height issue in article header.
- Fixes overflow of category names in the article list.
- Fixes typing indicator alignment issues
 2024-02-29 15:10:29 +05:30
Sojan Jose
cb8f6f1a39 fix: Update the reply time tooltip to avoid confusion (#9037) 2024-02-28 12:22:09 -08:00
Sivin Varghese
a92639e391 fix: Filter dropdown alignment issue in reports page (#9035) 
* fix: Filter dropdown alignment issue in reports page

* fix: add hide class

* chore: Clean up

---------

Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
 2024-02-28 20:26:23 +05:30
Sivin Varghese
dafedddc1a feat: Remove Foundation in favor of Tailwind (#8984) 
* feat: Remove foundation

* chore: Minor fix

* Minor fix

* Update _forms.scss

* chore: More changes

* chore: Minor fix

* chore: Clean up

* fix: font-weight

* chore: More changes

* chore: Setting page

* chore: Editor fix

* chore: Reports page

* chore: More changes

* chore: Minor changes

* chore: More fixes

* chore: More changes

* chore: More changes

* chore: More changes

* chore: Minor fix

* chore: More changes

* chore: More changes

* chore: More changes

* chore: More changes

* chore: Clean up

* chore: Minor fix

* chore: Clean ups

* chore: Rename basic file

* chore: Remove unused files

* chore: Fix expanded input

* Fix campaign rendering

* chore: Clean up

* chore: More changes

* chore: Remove unused files

* fix: Overflow issue

* chore: Minor fix

* chore: Clean up

* chore: Minor fix

* chore: Remove unused files

* chore: Minor fix

* chore: Minor fix

* fix: autoprefixer start/end value has mixed support

* chore: Minor fix

* chore: Remove unused files

* chore: Minor fix

* chore: Minor fix

* chore: Minor fix

* Add responsive design to label settings

* fix inbox view

* chore: Minor fix

* w-60% to w-2/3

* chore: Fix team

* chore: Fix button

* w-[34%] to w-1/3

* chore: Fix border

* Add support mobile views in team page

* chore: fix snackbar

* chore: clean up

* chore: Clean up

* fix: loading state alignment

* fix: alert styles

* chore: Minor fix

* fix: spacing for agent bot row

* fix: layout

* fix: layout for SLA

* fix: checkbox

* fix: SLA checkbox spacing

* Update inbox settings pages

* fix macros listing page layout

* fix canned responses

* chore: Fix bot page

* chore: fix automation page

* chore: fix agents page

* chore: fix canned response editor

* chore: Fix settings table

* chore: fix settings layout

* chore: Minor fix

* fix: canned response table layou

* fix: layout for table header for webhooks

* fix: webhook row layout

* fix: dashboard app modal layout

* fix: add title to canned response truncated shortcode

* fix: dashboard apps row layuot

* fix: layouts hooks

* fix: body color

* fix: delete action color in portal locales

* fix: text color for campagin title

* fix: success button color

---------

Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
 2024-02-28 13:56:28 +05:30
Vishnu Narayanan
9f905ce2e6 feat: Update the input for the SLA threshold selection (#8974) 
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-02-27 23:00:24 -08:00