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689 Commits

Author SHA1 Message Date
Sivin Varghese
ca2fa5ff06 fix: Clicking on contact attributes doesn't do anything if contact attributes list is empty (#9257) 
* fix: Clicking on contact attributes doesn't do anything if contact attributes list is empty

* Update app/javascript/dashboard/i18n/locale/en/conversation.json

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>

* Update app/javascript/dashboard/i18n/locale/en/contact.json

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2024-04-18 12:31:32 +05:30
Shivam Mishra
2cde42c7ec feat: add upgrade banner for SLA feature (#9240) 
- Add an upgrade CTA for the SLA feature

-------------------

Co-authored-by: Sojan Jose <sojan@pepalo.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-04-16 16:59:39 -07:00
Chatwoot Bot
f71f43e54a chore: Update translations (#9236) 
- update translations 

------------------
Co-authored-by: Sojan <sojan@pepalo.com>
 2024-04-15 18:49:04 -07:00
Sivin Varghese
3b6ae772bf feat: SLA report filter (#9218) 
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2024-04-12 11:03:18 +05:30
Muhsin Keloth
aed156f359 feat: Better SLA missed events popover (#9215) 
* feat: SLA events component

* feat: Add SLA event item component

* Update SLAPopoverCard.vue

* Update SLAPopoverCard.vue

* fix: Translation

* Update SLAEventItem.vue

* feat: complete sticky nrt

* chore: code cleanup

* Update SLACardLabel.vue

* chore: code cleanup

* chore: away click fixes

* feat: use tabular nums

---------

Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
 2024-04-10 12:49:38 +05:30
Shivam Mishra
626f487232 feat: update create SLA modal design (#9182) 
---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2024-04-08 21:02:01 -07:00
Sivin Varghese
8fe3c91813 feat: Custom attribute sidebar list UX improvements (#9070) 
---------

Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2024-04-08 21:00:49 -07:00
Muhsin Keloth
c4e111b554 feat: Download SLA reports (#9201) 2024-04-08 20:51:34 -07:00
Muhsin Keloth
78724f7459 feat: Table footer design updates (#9194) 
* feat: table footer component cleanup

* Update TableFooter.vue

* feat: Update design

* chore: remove RTL mixin

* chore: Make component in composable format

* chore: review fixes
 2024-04-09 10:50:41 +10:00
Muhsin Keloth
1038d1500e feat: SLA reports view (#9189) 
* feat: SLA report table


* feat: Add SLA popover card

* feat: Update popover position

* feat: Add loader

* Update SLACardLabel.vue

* feat: Update column order

* chore: fix conditions

* Update SLATable.vue

* chore: enable reports in ui

* chore: Revamp report SLA apis

* chore: revert download method

* chore: improve the code

* Update enterprise/app/views/api/v1/accounts/applied_slas/download.csv.erb

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* chore: style fixes

* chore: fix specs

* feat: Add number of conversations

* chore: review comments

* fix: translation

* Update app/javascript/dashboard/i18n/locale/en/report.json

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* Update app/javascript/dashboard/i18n/locale/en/report.json

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* Update app/javascript/dashboard/i18n/locale/en/report.json

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* Update SLAReportItem.vue

* Update report.json

* Update package.json

* chore: review comments

* chore: remove unused translation

* feat: Add TableHeaderCell component

* chore: more review fixes

* Update app/javascript/dashboard/components/widgets/TableHeaderCell.vue

Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>

* Update TableHeaderCell.vue

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
 2024-04-09 10:14:36 +10:00
Shivam Mishra
69ebdc63e3 feat: better empty state for SLA (#9198) 
* feat: better empty state

* feat: better create CTA

* feat: use text-sm
 2024-04-05 11:45:05 +05:30
Sivin Varghese
e49ef773d8 feat: UI to show the SLA threshold in chat screen (#9146) 
- UI will show the breach in the conversation list.
- UI will show the breach in the conversation header.

Fixes: https://linear.app/chatwoot/issue/CW-3146/update-the-ui-to-show-the-breach-in-the-conversation-list
Fixes: https://linear.app/chatwoot/issue/CW-3144/ui-update-to-show-the-breachgoing-to-breach
 2024-04-04 15:46:46 +05:30
Muhsin Keloth
fc25f43448 feat: Add SLA reports overview component (#9167) 2024-04-02 15:08:19 -07:00
Vishnu Narayanan
16282f6a66 feat: Add push/email notification support for SLA (#9140) 
* feat: update SLA evaluation logic

* Update enterprise/app/services/sla/evaluate_applied_sla_service.rb

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>

* chore: refactor spec to bring down expecations in a single block

* chore: fix process_account_applied_sla spec

* chore: add spec to test multiple nrt misses

* feat: persist sla notifications

* feat: revert persist sla notifications

* feat: add SLA push/email notification support

* chore: refactor sla_status to include active_with_misses

* chore: add support for sla push/email notifications

* chore: refactor

* chore: add liquid templates

* chore: add spec for liquid templates

* chore: add spec for sla email notifications

* chore: add spec for SlaPolicyDrop

* chore: refactor to ee namespace

* chore: set enterprise test type to mailer

* feat: enable sla notification settings only if SLA enabled

* chore: refactor

* chore: fix spec

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2024-03-29 20:27:21 +11:00
Sivin Varghese
3e07320d22 feat: SLA threshold card component (#9163) 
- Component to display SLA timer in the conversation card and header
 2024-03-27 13:19:51 +05:30
Sivin Varghese
6d4551bca2 feat: Update the design for SLA policy management pages (#9136) 
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-03-22 14:39:09 -07:00
Sivin Varghese
c51492c674 feat: SLA List Item component (#9135) 
- Base settings list and list item components.
- SLA list item component.

Fixes: https://linear.app/chatwoot/issue/CW-3126/create-a-sla-list-item-component-with-the-new-design


Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-03-21 19:30:11 +05:30
Sivin Varghese
44956176a1 feat: Add SLA header component (#9129) 
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-03-20 21:04:44 -07:00
Sojan Jose
1303469087 feat: Ability filter blocked contacts (#9048) 
- This PR introduces the ability to filter blocked contacts from the contacts filter UI
 2024-03-20 18:11:50 +05:30
Vishnu Narayanan
29e44ac6d0 feat: add option to delete and disable edits for SLA (#9108) 
* feat: add delete button for SLA

* chore: remove edit SLA

* chore: remove update related texts from i18n
 2024-03-15 12:21:32 +05:30
Sojan Jose
89d0b2cb6e feat: Add the bot performance reports UI (#9036) 
Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
 2024-03-14 23:04:14 -07:00
Vishnu Narayanan
aaf70cf1cf feat: add push notification when SLA missed (#9078) 
* feat: add push notification when SLA missed

* chore: sent notification only for inbox members

* feat: add conv particpants+admins to SLA notification list

* chore: add spec to ensure notification is created

* chore: refactor to multiple alerts for SLA conditions

* chore: add sla_policy as secondary_actor in notification
 2024-03-11 21:49:41 +05:30
Sivin Varghese
0685e04aae feat: Add inbox view under feature flag on the sidebar (#9049) 
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-03-07 18:27:39 -08:00
Chatwoot Bot
56bf543f7e chore: Update translations (#9052) 2024-03-06 23:30:32 +05:30
Pranav
b4d37fa16b fix: Update help center styles, fix routing issues (#9061) 
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
 2024-03-04 09:57:14 -08:00
Sojan Jose
881d4bf644 feat: Add backend APIs for the bot metrics (#9031) 
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-03-01 08:20:20 -08:00
Sojan Jose
cb8f6f1a39 fix: Update the reply time tooltip to avoid confusion (#9037) 2024-02-28 12:22:09 -08:00
Vishnu Narayanan
9f905ce2e6 feat: Update the input for the SLA threshold selection (#8974) 
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-02-27 23:00:24 -08:00
Chatwoot Bot
a5e9cd94e1 chore: Update translations (#8983) 2024-02-21 16:01:14 -08:00
Sojan Jose
ae4c8d818f feat: Ability to block contacts permanently (#8922) 
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-02-21 14:18:42 -08:00
Vishnu Narayanan
cc47ccaa2c feat(ee): Add SLA management UI (#8777) 
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-02-20 23:03:22 -08:00
Liam
5d9fb55370 feat: Export contact improvements (#8895) 
This pull request enhances the export contacts feature by adding a confirmation step before exporting. Previously, clicking the export button would trigger the export action without confirmation.

Additionally, it ensures that only the intended recipient receives the export email, addressing the previous behaviour where all administrators received it.

Fixes: #8504

Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2024-02-20 17:11:03 +05:30
Sivin Varghese
53927b5a72 chore: Inbox view improvements (#8866) 
* chore: Inbox view improvements

* chore: Review fix

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2024-02-07 13:14:58 +05:30
Sivin Varghese
9e0468cd73 feat: Inbox header actions (Snooze/Delete) (#8858) 
* feat: Inbox header actions (Snooze/Delete)

* chore: Minor fix

* chore: Fix eslint

* Update inboxHotKeys.js

* feat: custom snooze

* Update actions.spec.js

* chore: Clean up

* chore: add snoozed_until to notification end point

* chore: Minor fix

* chore: Minor style fix

* chore:Clean up

* chore: review fixes

* chore: Minor fix

* chore: Adds alert

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2024-02-06 08:54:15 +05:30
Sivin Varghese
45e630fc60 feat: Inbox list display menu (#8847) 
* feat: Inbox list display menu

* chore: Fix alignment
 2024-02-04 10:23:16 +05:30
Shivam Mishra
0c35a77d4b feat: Show a confirmation banner if the email is not verified (#8808) 
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2024-02-02 12:31:29 -08:00
Sivin Varghese
85043e7d88 feat: Inbox page view (#8841) 2024-02-02 12:45:07 +05:30
Sivin Varghese
74e5e2163a feat: Inbox options dropdown menu (#8836) 2024-02-01 15:17:24 +05:30
Sivin Varghese
9464d4d647 feat: Inbox card context menu component (#8815) 
* feat: Inbox item context menu component

* chore: Minor fix

* chore: Minor height fix

* fix: Conflict

* minor fix

* chore: Fix conflicts

* chore:  Minor fix

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2024-02-01 14:56:15 +05:30
Muhsin Keloth
b7a7e5a0d3 feat: Inbox list API integration (#8825) 
* feat: Inbox view

* feat: Bind real values

* chore: code cleanup

* feat: add observer

* fix: Inbox icon

* chore: more code cleanup

* chore: Replace conversation id

* chore: Minor fix

* chore: Hide from side bar

* chore: Fix eslint

* chore: Minor fix

* fix: dark mode color

* chore: Minor fix

* feat: Add description for each notification types

* chore: remove commented code

* Update InboxList.vue

* Update InboxView.vue

* chore: fix specs

* fix: specs

* Update InboxView.vue

---------

Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
 2024-02-01 12:10:58 +05:30
Muhsin Keloth
f2115b15f7 feat: Add inbox view page (#8814) 
* feat: Add inbox view page

* Update accounts.js

* Update index.js
 2024-01-30 13:55:20 +05:30
Surabhi Suman
4b40c61201 feat: Support Regex validation for custom attributes (#7856) 
This allows a user to add/update a custom regex and a cue while defining custom attributes(Only applicable for type- text).
While adding/editing custom attributes, the values are validated against the attribute definition regex, and if it is incorrect, a cue message or default error message is shown and restricts invalid values from being saved.

Fixes: #6866
 2024-01-23 18:01:57 +04:00
Sivin Varghese
d0cd1c8887 fix: Help center articles not accessible after authoring agent is deleted (#8756) 2024-01-23 14:06:51 +05:30
Sojan Jose
381fda270a chore: Fix typo in Inbox Management copy (#8750) 
- Fixes the typo in Inbox Management copy -> vistors to visitors
 2024-01-22 13:07:36 +04:00
Chatwoot Bot
900c2de89a chore: Update translations (#8717) 2024-01-19 14:32:27 +04:00
Chatwoot Bot
e467d15f2c chore: Update translations (#8544) 
Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2024-01-16 13:49:38 +04:00
Shivam Mishra
50b2ca014e feat: UI for unsupported message (#8660) 
Display an unsupported message in UI when handling unsupported messages from channels like facebook, Instagram etc.

Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2024-01-09 21:53:58 -08:00
Nithin David Thomas
f48e014694 feat: Updates the design of the network connection warning snack bar (#8509) 
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
 2023-12-21 14:16:21 -08:00
Nithin David Thomas
206433db32 feat: Adds dropdown to switch locales from articles list page (#8402) 2023-12-21 13:16:59 -08:00
Muhsin Keloth
60a312ace5 feat: Advanced conversation sort options (#8532) 
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2023-12-12 19:59:31 -08:00